Infomaniak Network SA Reviews 1,864

I’ve been using kDrive for years, and it’s been amazing. I recently used Infomaniak for a domain name too, and everything worked perfectly. Highly recommended!

I've been using kSuite for a while, and it's really good.
The services are the best you could find and the support is really fast.

A great experience. I tried various providers, but with Infomaniak - i.e. kSuite - I finally found what I was looking for. My entire private home office has been moved to the cloud. Step by step, I'm moving away from my current US provider. I don't miss anything. This is important for me as I'm going on a trip lasting several months in my motorhome in the near future. Security and trust are important to me. A cloud that comes entirely from Switzerland and doesn't have any gaps in its offering is a good thing.

Hello everyone,
For a private individual, having access to real professionals is a privilege. That's the case with Infomaniak! I highly recommend this organisation.
And I'd like to thank its teams again for their reliability, skills, availability and respect for customers.
It is a real great firm!
F.L.

Switched from Gandi, for the following reasons :
- better price
- more email adresses for cheaper
- great service (support is awesome)
- features are clear and usable (kDrive suite is great!)

Quick, excellent, patient service.
Many thanks,
Kerrith McKenzie

Great services, great support, it is an example of Swiss quality.

I am starting using infomaniak. Their free suite is very nice and I am using it to understand how it works. It works well! Moreover, I had a problem reserving a domain, but their customer service was very fast and gave me the info to understand where I made a mistake. Very good!

A very good relationship with the support team

The problem that seemed complex to me was solved in two exchanges. A rare reliability of service...

I've been in this industry over 15 years and Infomaniak is just a blessing. I had literally zero downtimes, the admin panel (called "manager") is pretty straight forward, the prices are ok and the support is helpful. Thanks for providing a swiss alternative to the big cloud coorps.

I've been using Infomaniak both personally and professionally and have never been let down.
Their services are stable and evolving nicely along the years.
In the rare occasions where I have a question, the support always answers rapidly.

I recently had the pleasure of using Infomaniak Network SA’s free hosting service, and I must say, it exceeded my expectations. As a student, having reliable hosting without breaking the bank is crucial, and Infomaniak delivers on both fronts. Their local support team is accessible seven days a week. Whenever I had questions or needed assistance, they responded promptly and professionally. It’s refreshing to receive such high-quality support, even for free hosting.

Precise and onpoint, always replying quickly, it's à pro level support, even for "standard" support !!
Congrats guys !!
John

After testing numerous hosting services, I found Infomaniak, and even if they can be slightly more expensive than competitors, it's 200% worth it, really good support services, lots of options and services included, not to mention their ethics and sustainable data centers.

The guest manager of Infomaniak experienced a major outage on Thursday, June 13, 2024 :

- QR code scanner (Android app Etickets) down.

- Unable to retrieve the guest list.

- Unable to reach support from the website.

An association I am a part of was organizing an event, and we had read that Infomaniak described its guest manager solution as "The perfect solution for effectively managing and organising your invitations" .

We then registered around a hundred guests in this application and created organizer profiles to help scan the invitation QR codes at the entrance.

Upon arriving at the venue on the event day, a colleague informed me that she was unable to connect using the Eticket application (scanning the QR codes that guests receive via email after accepting the invitation). I tried from a computer and received a "service temporarily unavailable" message.

I decided to contact support (via the contact button), but the page was unresponsive. I searched for Infomaniak's phone number on Google and called their Swiss site directly (for information, it's +41 22 820 35 41), and finally reached their technical support.

They informed me that they couldn't do *anything*, not even provide me with the guest list via email or any other means. NOTHING.

As a sysadmin, and evaluating Infomaniak's services for the first time, I had been keeping a guest list in parallel as we updated Infomaniak's guest manager and stored it on our Nextcloud server. Once I managed to get a 4G signal, I was able to retrieve this list from our Nextcloud service.

I'm glad I did that.

Imagine for a moment what it feels like to face a hundred guests eagerly waiting to enter, excited to present their QR code from their smartphones, and you, shamefully, having to ask for each of their names to check them off a list.

One could say that Infomaniak mainly provided us with: "The turnkey solution to let you down on the big day with your guests."

From my perspective as a system administrator, this outage from Infomaniak is a BIG FAIL! In 2024, service resilience is not optional. If the API goes down (Etickets), we should be able to access a minimal service on the big day. At the very least, we should have access to the guest list.

Infomaniak's services and technical support are definitely not reliable.