I have just started few weeks ago my account with infomaniak and I must say...I like it pretty much. Congratulations to the infomaniak team for the great work! The only thing I am missing in the whole... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
J'aime beaucoup ce service – webhosting éthique, quelle idée! Je ne suis pas très technologique mais je peux faire les choses que je dois, et quand j'ai du mal à comprendre comment faire quelque ch... See more
Company replied
Fantastic ! Romain saved my site from a Fatal Error with swift, efficient and proactive advice and guidance. All is well. I'm 100% satisfied with Infomaniak, as always and for overs 20 years. Company'... See more
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I am very satisfied with Infomaniak’s products. I currently use their hosting, public cloud, and Swiss Backup services. The products can be ordered quickly at a fair price. The support team is always... See more
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Company details
Written by the company
Infomaniak est un acteur incontournable du Cloud en Europe et le développeur leader de technologies Web en Suisse. De la conception des datacenters au développement des produits en passant par l’orchestration des infrastructures Cloud, la société maîtrise de bout en bout sa chaîne de valeur et appartient exclusivement à ses fondateurs et ses employés. Cette approche unique lui permet de garantir en toute indépendance la sécurité, la confidentialité et la souveraineté des données pour plus d’un million d’utilisateurs dans plus de 208 pays.
Contact info
25 Eugène Marziano, 1227, Carouge, Switzerland
- +41 22 820 35 44
- infomaniak.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Infomaniak is extremely reliable !
I have been a client of Infomaniak for many years and hosted several website with them. Perfect !
1 October 2024
Unprompted review
Fast problem solving thanks support
Infomaniak support quickly resolved the transfer of responsibility of a domain name efficiently and without hassle. Excellent support as usual.
27 September 2024
Unprompted review
super service technique
super service technique. Rapide et efficace.
20 September 2024
Unprompted review
Perfect company
Perfect company
Replies fast
Answers and solves the questions in a perfect way
Thank you!
25 September 2024
Unprompted review
customer service very bad takes days…
customer service very bad takes days for answer and they only try to write as much emails as possible. I think they paid by email they send. #INK-EIY-38589-522
11 September 2024
Unprompted review
Reply from Infomaniak Network SA
Do you have the ticket reference ? It starts with INK, so we can check what happened.
We're not payed by mail sent and our team is 100% made of local humans, so sometimes we're a bit slow but we try to make up for it.
Give us the ticket and we will get back to you !
Good hosting
Good hosting. Clear user interface to manage the sites. Good support.
20 September 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks a lot for your review !
Reply from Infomaniak Network SA
Thanks a lot for your review !
Kyс is a crime
I am not ready to provide my documents for domain registration. I generally consider it a crime to demand documents from some unknown companies, you never know where this data will leak if they are hacked. By the way, all the documents say that you should not show them to just anyone.
22 September 2024
Unprompted review
Reply from Infomaniak Network SA
Hi, we are obligated by the registrar rules to ask for ID on certain domains. Trust us, if we could avoid it, we would.
As stated on our site, the information send are destroyed from our server after validation.
Excellent support with always fast…
Excellent support with always fast response
22 September 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks !
Reply from Infomaniak Network SA
Thanks so much for your review !
The person who assisted us was patient
The person who assisted us was patient, professional and supportive.
We called two times and got two different people. They were both excellent!
We are happy customers of Infomaniak and will recommend you!
10 September 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks ! Always there to help you !
Efficient service and support !
30 August 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks a lot for your review !
On the beginning is less intuitive than…
On the beginning is less intuitive than other clouds, you have to dig in FAQ. But finally you get a lot of GB for good money. Even assistance has been very good.
3 September 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks ! We are working on our product to make them more intuitive to use, hope the next upgrades will show our comitment on this !
Une très bonne alternative a Google…
Une très bonne alternative a Google Drive.
Le Kdrive en Web mérite d être amélioré avec du drag & drop.
La Synchro PC / Mobile est sympa, avec parfois du décalage.
2 September 2024
Unprompted review
Reply from Infomaniak Network SA
Merci infiniment d’avoir partagé votre expérience. Cela nous encourage à poursuivre nos efforts pour vous satisfaire pleinement. Nous sommes à votre écoute pour toute autre demande ou besoin.
Responsive and efficient support
Responsive and efficient support, even in week-end period.
28 August 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
I recently discovered kdrive
I recently discovered kdrive, as i was trying to find a replacement for dropbox. They are a fair price, for what they offer. The fact that they are not US based, but swiss based. They also have extensive help pages. They come highly recommended.
6 September 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
Happy for more than 20 years at infomaniak
For more than 20 years at infomaniak: always ok, fast and reliable!
2 September 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
Great service and products
I’ve been using kDrive for years, and it’s been amazing. I recently used Infomaniak for a domain name too, and everything worked perfectly. Highly recommended!
2 September 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
Expert and nice !
21 August 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
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