Indi Dog Reviews 

212
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the outstanding craftsmanship, beautiful colors, and thoughtful design of the custom pet accessories. People frequently mention that the products feature soft padding and durable, high-quality materials that keep dogs very comfortable during daily walks. Many users also appreciate the secure, functional fits tailored carefully for various dog breeds and sizes. However, some reviewers were not happy with the delivery times, noting that orders often took much longer than expected to arrive. Additionally, a few customers experienced poor communication from the business when trying to track their delayed shipments or obtain updates.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality, beautiful... See more

Quality

Customers expressed great satisfaction with the overall quality and craftsmanship, highlighting that products... See more

Order

Clients share ambiguous opinions on order experiences, noting that while ordering was easy and sizing... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting mixed opinions among reviewers. While... See more

User experience

People report mixed feelings regarding the user experience. While some consumers faced frustration due to a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've purchased a few of these harnesses over the years and the quality and attention to detail couldn't be better - it's perfect. The webbing used is soft, the fleece padding is comfortable for my dog... See more

Rated 4 out of 5 stars

I love the colour & my products were good quality. However the nose strap doesnt loosen as it should when dog isnt pulling. I feel the ring under the chin should be a little bigger to enable it to loo... See more

Rated 4 out of 5 stars

Shipping took longer than expected and I wish communication had been a bit more forthcoming, but I would order from this company again. They were honest and pleasant to deal with and the harnesses are... See more


Company details

  1. Pet Store

Written by the company

Small family business which has hit difficult periods previously, committed to doing better with shorter turnaround times and better communication.


Contact info

4.1

Great

TrustScore 4 out of 5

212 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(212)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, just difficult to choose from a great selection of colours, materials and styles. Finally, ordered a padded quick slip collar in orange with a patterned orange padded lining. Added the personalised tag to the collar too. Brilliant idea, as it sits on the collar and doesn't dangle down.
Very pleased with collar. Very well made with premium materials. So pleased I ordered the collar with the trigger clip as it can be released without pulling it over the dogs head. This particular baby has bad ears so that is a bonus.
Excellent purchase.

24 April 2026
Rated 5 out of 5 stars

Brilliant.

Brilliant.
Well made, quality piece.
Well padded and plenty of adjustment options.
Really pleased, love it!
100& recommend.

15 April 2026
Rated 5 out of 5 stars

Excellent product bought figure 8 in…

Excellent product bought figure 8 in orange lined in black for my orange and white pointer. It’s beautifully made lovely soft padding for over his nose. Easy to get on and off. Would definitely recommend this company. I found them by recommendation from a fellow pointer owner

9 April 2026
Rated 5 out of 5 stars

Absolutely love our new harness

Absolutely love our new harness. We went for a custom escape proof harness, it fits perfectly and is ideal for my lurcher and his unusual proportions. I love that we could pick the colours and the quality is fab. Great value for money. Now just have to try not to buy one in every colour way I can think of!

7 April 2026
Rated 1 out of 5 stars

No delivery and no explanation!

I ordered a harness on 15th March After 7 days I asked for an update and was told it took 7 days to make and would be dispatched in 2 further days… still no sign of harness, no replies to e mail and telephone number on website is for a German number which doesn’t exist … is this company a complete scam ???

15 March 2026
Unprompted review
Indi Dog logo

Reply from Indi Dog

Hi Corinne, your order is on the way, parcel number 11-062 73F 363 (royal mail), it's due to arrive any day now, sorry it hasn't turned up just yet!

Our phone number is legitimate, what makes you think it's German? Germany would need a different +4 number, currently the number is being transfered between providers and should be completed tomorrow, sorry if you've tried to call me today!

Rated 5 out of 5 stars

Escape proof harness

This is the third escape-proof harness I have bought from Indi dog, and I would not go anywhere else. These are high quality robust harnesses with plenty of adjustment, excellent.

27 February 2026
Rated 4 out of 5 stars

Can't beat the quality and attention to detail!

I've purchased a few of these harnesses over the years and the quality and attention to detail couldn't be better - it's perfect. The webbing used is soft, the fleece padding is comfortable for my dogs that have short fur and thin skin. The only reason for 4 stars is communication could be better - seemed to require multiple emails and there was some confusion in delivery expectation timeframe due to different information being posted in different areas of the webpage and SHOP app. Expect custom fit orders to take awhile, but it is 100% worth the wait!

3 March 2026
Rated 5 out of 5 stars

Indi-dog products are excellent

Indi-dog products are so well made that they last for ages. My bungee split lead from 2016 is still going strong, despite being used every day, 10 years later.
Just bought some gorgeous collars that again are extremely well made and look fantastic. Thoroughly recommend.

16 January 2026
Rated 5 out of 5 stars

Highly recommended

Our Husky wore her first Indi-dog Houdini vari-fit harness every day for five and a half years. We only ordered another because she was growing out if! Once again, brilliant customer service and speedy delivery. Would highly recommend to anyone needing an excellently made, secure and durable harness.

13 January 2026

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