Imprint Reviews 4,630

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,435 reviews, reviewers had a great experience with this company. Many customers are very happy with the quality of the products, noting that items like koozies, bracelets, and t-shirts are perfect and exceed expectations. The ordering process is frequently described as easy and straightforward, with many appreciating the ability to customize designs. Reviewers also consistently praise the fast production and delivery times, often receiving their orders quicker than anticipated. The customer service is often highlighted as responsive and helpful, providing good communication throughout the process. However, some people experienced significant delays in delivery, with orders arriving much later than the guaranteed dates, causing disappointment for events. A few other people also felt that the customer service was poor, citing issues with communication, unhelpful responses, and even being hung up on. There were also occasional concerns about product quality, such as incorrect colors, off-centered prints, or designs peeling off.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality, fast shipping, and ease of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting great... See more

Quality

People report ambiguous experiences with quality, with many customers praising the top-notch tools, printing,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing significant frustration over... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used this company for years. I have for the past couple of times just reorderd beverage and dinner napkins. Our logo has not changed and we liked the colors. This time the dinner napkins were a... See more

Rated 4 out of 5 stars

I was impressed with how quickly I received my order. Was alittle disappointed because they weren’t centered all the way

Rated 5 out of 5 stars

Super fast fulfillment of order. We late ordered koozies for 90 year old birthday party. Used a photo of her and her dog from her teens. Koozies were perfect, popular with the family and a complete su... See more

Rated 5 out of 5 stars

First time purchasing custom coozies and very happy. Picked imprint largely based on cost & turnaround time for our event. Ordered on a Wednesday eve and in-hand following Wednesday living in rural MN... See more


Company details

  1. Promotional Products Supplier
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Printed Clothing Store
  5. Promotional Item Store
  6. Wedding Souvenir Shop

About Imprint

Written by the company

Who Are We?

With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.

Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.

When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.

Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.

Browse Our Best Sellers
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Contact info

Trusted for Quality Custom Products

We pride ourselves in fast turnaround times and unbeatable prices.

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

My experience with Imprint is awful

My experience with Imprint is awful! Ever since they switched from Shell to Imprint it all went downhill. No one can speak English, fake promises, they lie and give you the run around. Stick with CHASE! They speak English and do what they say they are going to do. Im actually glad this happened as CHASE benefits are no comparison to Imprint and Chase is legit. Imprint is a complete joke. I now know what others were speaking of when they tried to tell me to not have anything to do with Imprint. Chase....Im home!! Do not trust anything from Imprint!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Low cost, fast turnaround & good product

First time purchasing custom coozies and very happy. Picked imprint largely based on cost & turnaround time for our event. Ordered on a Wednesday eve and in-hand following Wednesday living in rural MN. Arrived in time and product quality exceeds expectations!

15 June 2026
Rated 5 out of 5 stars

Super fast fulfillment of order

Super fast fulfillment of order. We late ordered koozies for 90 year old birthday party. Used a photo of her and her dog from her teens. Koozies were perfect, popular with the family and a complete surprise for the birthday girl. Received the order in 2 days!?!

1 June 2026
Unprompted review
Rated 3 out of 5 stars

Order early!

The initial proof was awful, and looked like our design had been put through an AI program and altered. I'm a graphic designer, and sent high quality original artwork in the requested size and format. It took about a week to get that sorted and a proof that looked correct, which then made our required delivery date (these were gifts for a beach wedding) doubtful, requiring that we pay an additional rush fee to ensure on-time delivery. Once that was paid, the bags were delivered quickly, and the print quality was fine. But, I will likely go elsewhere next time...

27 May 2026
Unprompted review
Rated 2 out of 5 stars

Shirts are late

Shirts are late. They were supposed to arrive June 9th. It's now June 17th and they are asking for reviews because I should have received my order.

I have called, emailed and chatted with customer service and every time they have tried to extort me for more money to finish my order.

If you don't mind waiting a month for shirts use this company otherwise use someone else. They will give the same we can't promise anything unless you want to pay more response to every question you ask.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

We are overjoyed with our experience

We are so pleased with our experience! We ordered personalized Koozies as giveaways for our 50th wedding anniversary celebration. They were easy (and fun) to order, they came several days before guaranteed, and they are gorgeous! The various options for design were plentiful and appropriate. Very reasonably priced too.

11 June 2026
Rated 5 out of 5 stars

Last minute - success

I made an error when I sent them my design….and I was shooting for a last minute turn around time…. They followed up with me, we fixed it together, and they still got it to me on time. 10/10

22 May 2026
Rated 1 out of 5 stars

Ordered then charged more

Ordered then charged more. When they say an estimated delivery date that is over 2 weeks away...don't believe them. I needed the order for an event over a month away and thought that would be enough time...nope. They didn't do ANYTHING until I called 2 weeks away from the event and was told the only way I would get the order was to PAY MORE...and extra $100 more! Bottom line....look elsewhere.

15 June 2026
Unprompted review

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