Scam casino. If you win, your withdrawals will be blocked while they "investigate" the win. They say it will take weeks or longer, so they basically can hold your money indefinitely. Slot constantly c... See more
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See what reviewers are saying
I really dig the cashback feature - it's like a little bonus that keeps things interesting. The game selection is decent, and I've had a blast trying out different ones. Plus, the design is sleek and... See more
Company replied
Immerion is my go-to for online casino fun! It's so sleek and modern, with a killer selection of games. I'm always stoked about their cashback and other promos that reward us loyal players. Yeah, with... See more
Company replied
Hello! They been using wrong merchant codes to bypass security against gambling on my card . They use merchants that are using AI services , clothes or anything else than gambling services. They are n... See more
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Company details
Written by the company
Ready to dive into a world of thrilling wins and endless entertainment? Immerion Casino welcomes you with open arms and over 6,000 games from the hottest providers, playable on your computer or mobile device! We speak your language: Crypto Whiz? Enjoy secure and anonymous transactions using your preferred cryptocurrency. Fiat Fan? No problem! We accept Visa, Mastercard, and Maestro. Need Crypto? Buy it directly on our platform using Moonpay, even with your credit card! Immerion Casino is where excitement meets convenience: 24/7 Support: Got a question? We're here around the clock via live chat or email. Effortless Navigation: Our user-friendly lobby and handy filters make finding your perfect game a breeze. Play Responsibly: We've got your back with self-exclusion tools to keep the fun in check. Your exclusive 20% cashback is waiting for you! Immerse yourself in diverse games, unmatched security, and customer support that always goes the extra mile.
Contact info
9 Abraham de Veerstraat, 0000AA, Willemstad, Curaçao
- +48506919419
- forums@immerion.com
- immerion.com
Breach of guidelines
6 weeks for KYC- finally resolved
6 weeks for KYC verification and still asking for documents; have provided all but no result. they want to delay verification so players can continue gambling and consume all the money. why does it take 6 weeks to verify a customer's account?
PS: My documents were finally verified and withdrawal processed and received. Experience is up to 3 stars now. thank you
28 July 2025
Unprompted review
Reply from Immerion
Dear Ari,
We’re sorry your visit wasn’t as enjoyable as it should have been. We have taken your concern on board and we see that all needed documents have been provided and your verification was completed successfully. We hope this changed your feelings towards our services and can't wait to hear your updated experience!
Best regards,
Immerion Team
The live casino is a bit of a ghost…
The live casino is a bit of a ghost town. The game selection is very limited and the tables are always full
8 June 2025
Unprompted review
Reply from Immerion
Dear Ute,
We regret that your visit wasn’t as enjoyable as it should have been. Your comments help us improve.
We are in constant cooperation with leading game providers to expand our library of slots and live games, attempting to bring more great opportunities for all players. Just last week we have launched a new slot and plan to make even more improvements down the line!
Best regards,
Immerion Team
The game selection is great but the…
The game selection is great but the site's performance is not. It constantly lags and freezes. It makes me not want to play the games.
10 May 2025
Unprompted review
Reply from Immerion
Dear Amelia,
Our goal is to create a positive experience for every guest, and we’re sorry we missed the mark.
Our technical specialists work around the clock to improve the accessibility of the website and its performance. Please feel free to contact us via live chat or at support@immerion1.com with your concern and the team will be glad to assist in troubleshooting it and improving your experience!
Best regards,
Immerion Team
The lack of ongoing promotions is a…
The lack of ongoing promotions is a deal-breaker for me. The welcome bonus is not enough to keep me here. I am looking for a casino that rewards loyalty.
31 May 2025
Unprompted review
Reply from Immerion
Dear Cristina,
We’re truly sorry you left feeling disappointed. We offer players numerous opportunities to enjoy our bonus offers, both individually offered and regularly available on the website. In our pursuit of clarity, we have made our Bonus Policy available to check at all times via the footer of the website and consistently improve visibility of the conditions of said bonuses by offering players details when the bonus is activated. However, we always look for ways to improve player experience to make sure the experience is always positive! Keep an eye on your inbox to learn about new opportunities arising!
Best regards,
Immerion Team
The low withdrawal limits are…
The low withdrawal limits are unacceptable. I am a high roller and I need a casino that can handle big withdrawals. This is a joke.
28 April 2025
Unprompted review
Reply from Immerion
Dear Claudia,
We’re always working to provide better service, and your review helps us do that. Here, we strive for complete fairness for all players, which is why the limits are set identically for everyone, considering the payment processing throughout. Our processing partners consistently try to improve in order to offer higher limits for more players at the same time!
Best regards,
Immerion Team
I've been playing here for a long time…
I've been playing here for a long time and there's no incentive for me to stay anymore.
1 May 2025
Unprompted review
Reply from Immerion
Dear Gerhard,
Thank you for pointing out where we can improve. We offer a wide range of bonus options, including ongoing promotions and individually tailored offers. For clarity and transparency, our Bonus Policy is available via the website footer at all times, and conditions are outlined when bonuses are activated. Enhancing player experience remains our ongoing priority.
Best regards,
Immerion Team
The mobile browser performance is…
The mobile browser performance is terrible. The site is so slow and laggy on my phone. I have seen better performance from much older websites.
1 May 2025
Unprompted review
Reply from Immerion
Dear Anna,
Your input is invaluable as we continue to improve our services.
Our technical specialists work around the clock to improve the accessibility of the website and its performance. Please feel free to contact us via live chat or at support@immerion1.com with your concern and the team will be glad to assist in troubleshooting it and improving your experience!
Best regards,
Immerion Team
I Can’t swear,horrible
I get the address,send money, and after half a day of talking to Yuudifi** or something, they say that it isn’t they’re address. Absolute horrible scammers. I pray they buy candles for they’r mothers with the money.Please be careful
19 August 2025
Unprompted review
Reply from Immerion
Dear Alexandru,
Thank you for taking time to describe your experience with us. We’ll take your feedback into account as we work to improve.
As we see, your account with us has been inactive for several months and prior to that, multiple cryptocurrency deposits have been successfully completed by the system and added to your balance in due time. We hope that the issue described has been resolved by the team before your decision to deactivate your account.
Best regards,
Immerion Team.
The site's reputation feels shaky
The site's reputation feels shaky. I don't feel like this is a professional or trustworthy place to gamble. I expected more from a modern casino.
7 June 2025
Unprompted review
Reply from Immerion
Dear Bianka,
Thank you, your feedback is appreciated and will be used constructively. We consistently look for areas to improve and provide better player experience, including new bonus offers, exciting games and safe gaming environment. Our goal is to make sure all players are welcomed and end their game session with positive emotions!
Best regards,
Immerion Team
I just wanted a simple and fast…
I just wanted a simple and fast experience. Why is the process so complicated and slow? It’s not straightforward at all.
14 June 2025
Unprompted review
Reply from Immerion
Dear Ivonne,
We strive for clarity and transparency in all processes. We regularly update the design and our Terms to make sure all players are informed on all conditions and expected procedures, while working with our partners to streamline them as much as we can! If you are experiencing any issues or have any questions, you are always welcome to contact the team via live chat or at support@immerion1.com for further assistance!
Best regards,
Immerion Team
Normally been reliable for me
Normally been reliable for me, but too many "temporary maintenance closures" this time 10days +..maybe they've officially closed shop and done a runner
14 August 2025
Unprompted review
Reply from Immerion
Dear Adam,
Thank you for letting us know about the issues you faced. We are always committed to enhancing the experience for the players, which may sometimes require website maintenance work. We strive to minimize the impact of this work on players so everybody can resume playing as soon as possible while enjoying the new updates as well. At the moment the website is fully operational, but if the access issue persists, you can always contact our dedicated support team via live chat or email for further assistance. We appreciate your patience!
Best regards,
Immerion Team
My withdrawal has been delayed for…
My withdrawal has been delayed for weeks I'm never playing here again
31 May 2025
Unprompted review
Reply from Immerion
Dear Sylvia,
We apologize for not delivering the experience you deserved. We strive to process all withdrawal requests in the shortest possible time, considering financial processes and payment processing bandwidth. We diligently work with our payment processing partners to ensure the process is as smooth as possible on your end in the future! We appreciate your patience during this process.
Best regards,
Immerion Team
just a disappointment to join this…
just a disappointment to join this casino
9 May 2025
Unprompted review
Reply from Immerion
Dear Michaela,
We regret that your visit wasn’t what it should have been. If you are encountering any issues with gameplay or anything else, our team is available 24/7 via live chat or at support@immerion1.com to assist!
Best regards,
Immerion Team
I am very budget-conscious and was…
I am very budget-conscious and was hoping for regular bonuses to keep me going. There are none. It's just a waste of time for a player like me.
1 May 2025
Unprompted review
Reply from Immerion
Dear Giorgia,
We apologize for not delivering the experience you deserved. We offer players numerous opportunities to enjoy our bonus offers, both individually offered and regularly available on the website. In our pursuit of clarity, we have made our Bonus Policy available to check at all times via the footer of the website and consistently improve visibility of the conditions of said bonuses by offering players details when the bonus is activated. However, we always look for ways to improve player experience to make sure the experience is always positive!
Best regards,
Immerion Team
I lost my bonus money because of a rule…
I lost my bonus money because of a rule I didn't even know existed. The terms and conditions are so confusing
7 June 2025
Unprompted review
Reply from Immerion
Dear Nina,
Your feedback is appreciated and will be used constructively. We always strive for improvements in clarity and transparency of the rules, including bonus conditions, and we make sure to always outline them in our Bonus Policy. To make it easier, we are also committed to noting important information about bonus, such as expiration time, wager and total right on your bonus page, as well as the wallet!
Best regards,
Immerion Team
The welcome bonus was great
The welcome bonus was great, but then nothing. There are no other promotions or incentives to keep playing. It's so boring after the initial excitement.
28 May 2025
Unprompted review
Reply from Immerion
Dear Renate,
We truly value guest feedback and will use yours to improve.
We provide players with a wide range of bonus opportunities, both through special offers and those regularly available on our website. To ensure clarity, our Bonus Policy is always accessible via the website footer, and details are shared whenever a bonus is activated. We continue to enhance visibility and improve the overall experience, aiming to keep it consistently positive.
Best regards,
Immerion Team
live chat was not only slow but also…
live chat was not only slow but also completely unhelpful. I was passed around to three different agents before giving up
3 June 2025
Unprompted review
Reply from Immerion
Dear Frieda,
We appreciate your feedback and regret that your expectations weren’t met. If your concern remains, you can always contact the team at support@immerion1.com and we will be able to guide you further!
Best regards,
Immerion Team
The withdrawal limits are a joke
The withdrawal limits are a joke. I can't even get out a decent amount of money at once. This is not for serious players.
9 May 2025
Unprompted review
Reply from Immerion
Dear Martina,
We’re truly sorry you left feeling disappointed. We’re always working to provide better service, and your review helps us do that. Here, we strive for complete fairness for all players, which is why the limits are set identically for everyone, considering the payment processing throughout. Our processing partners consistently try to improve in order to offer higher limits for more players at the same time!
Best regards,
Immerion Team
Customer support is completely…
Customer support is completely unresponsive and I'm getting no answers. My money is being held hostage.
4 June 2025
Unprompted review
Reply from Immerion
Dear Matthias,
We’re sorry for any shortcomings you experienced. Our support team is available via live chat or at support@immerion1.com to assist in any specific concerns. We always strive to deliver the best experience possible and the team is ready to help!
Best regards,
Immerion Team
SCAM WARNING : I Lost €650 and Got Scammed Out of $830!
My experience with Immerion has been absolutely disgraceful. I deposited €650, lost it, but then won back $830. When I attempted to withdraw my winnings, they blocked the withdrawal without reason and made me wait 3 working days.
After those 3 days, they claimed I needed to verify my account. I provided all the required documents immediately (ID, proof of address, etc.), but then they completely ignored my emails and never responded. My withdrawal stayed blocked, but I noticed they were still allowing me to cancel it manually — clearly hoping I’d give up and gamble it away.
This behavior is clearly fraudulent and manipulative.
Let this be a warning: Immerion is not a trustworthy platform. They take your money, and when it’s time for them to pay you, they disappear.
I am now taking legal action against this company. Whoever is behind these shady practices should be held legally accountable. This is not just bad customer service – this is theft.
DO NOT trust Immerion. Report them and stay far away.
[reply to their message ]No withdrawal was successful dont trust their comments
31 July 2025
Unprompted review
Reply from Immerion
Dear Ari,
Your comments are valuable and will guide our improvements. The safety of your account and funds is our highest priority. At times, this may require additional verification to confirm that only you have access and that your funds remain fully protected. We strive to complete these checks as quickly as possible, while upholding the strict security standards required by our license. Thank you for your understanding.
As we see, your latest withdrawal request after this process was successfully completed and the funds were withdrawn. We sincerely hope that the described issue was successfully resolved at that time!
Best regards,
Immerion Team
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