Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and o... See more
Company replied
The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet frien... See more
Company replied
Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my quest... See more
Company replied
Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.5
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Imagine Cruising arranged our Norway…
Imagine Cruising arranged our Norway Northern Lights tour but didn’t have any contact with Hurtigruten which was the shipping company. They didn’t even know who their own tour guide was so when we had any crisis we were left destitute as IC merely claimed that there was nothing they could do. We only had a guide for about 6 of the 21 days. The rest of the time we had to fend for ourselves.
I managed to send emails but nothing was resolved. My husband and I ended up being booked in an ‘unspecified cabin’ which had 2 single beds and one bunk bed after expressly asking for a double bed room with an obstructed view.
The worst neglect on their part was refusing to rebook a train ticket to Flam for my husband whose flight had been been delayed. They waited till the last minute to come back to us to say they were not prepared to use the refunded ticket money to buy a ticket. I ended up having to pay over $200 at the last minute.
The cruise itself was also problematic in that excursions were extremely expensive and many were cancelled due to weather etc and those who had booked excursions before the cruise could only get a credit and no refund. The trip back from Kirkenis was very boring as we hardly had a chance to get off the ship. There was very little onboard entertainment.
There were also only 2 sitting sessions for dinner and we were placed in the 7 30pm session every night which meant we only started eating after 8pm.
Hurtigruten staff at reception had quite a few apprentices which I think is great but they needed to have someone experienced with them all the time. We had to go everyday to ask for a room swap only to find out after a week that they would not consider moving us unless we paid more money for the same standard of cabin with a double
Our tour guide, Ellen, on land was lovely but there was no way she could contact us all. I literally stumbled across her in reception at the hotel in Oslo. Why could she not have had a WhatsApp group of all our contact details. She really struggled to keep at least 20 people informed. She also tried really hard to arrange a train ticket for my husband but she only got a ‘no’ at the last minute.
Would I recommend this trip to others? Oslo, Bergen and Copenhagen were lovely but the rest of the trip certainly didn’t meet our expectations. So I would not recommend this tour.
11 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Spoke with Dana this morning who was…
Spoke with Dana this morning who was able to assist me with all my inquiries.
31 March 2026
Unprompted review
Reply from Imagine Cruising Australia
Thank you very much for providing us with your review Deborah.
It is fantastic to hear that Dana has managed to assist you today with your inquiry. If you have any further questions regarding your holiday reservation please do not hesitate to get in touch with us again.
Thank you again for your review Deborah, and if we don't speak before you leave have a wonderful holiday!
Warm regards,
Harrison
Senior Customer Support Executive
Exceptional Customer Service
Our Imagine Cruising holiday is just 9 weeks away, with flights originally scheduled from Brisbane via Doha to Madrid. Given the current situation in the Middle East, like many travellers, I reached out to explore alternative options.
I want to give a huge shoutout to Bek, who went above and beyond to rearrange our flights from Qatar Airways to British Airways—completely avoiding the Middle East and at no extra cost. The turnaround was incredible: a resolution within 36 hours of my enquiry, and updated documentation just 12 hours after I accepted the change.
I can only imagine how busy the team must be right now, managing so many enquiries as travellers navigate their upcoming holidays.
This is our second trip with Imagine Cruising, and it’s often when things don’t go to plan that you truly see how good a company is. If I could give more than 5 stars, I absolutely would.
Thank you so much to the team—and especially Bek. I’m so grateful to be travelling with such a fantastic company!
16 March 2026
Unprompted review
Reply from Imagine Cruising Australia
Dear Debra
Thank you so much for your wonderful feedback! We’re thrilled to hear that Bek and the team were able to quickly assist and rearrange your flights so smoothly, especially under such challenging circumstances.
It’s fantastic to know that our efforts helped make your upcoming holiday stress-free and enjoyable.
We truly appreciate your loyalty as a returning customer, and your kind words mean a lot to the entire Imagine Cruising team. Bek will be delighted to hear your shoutout!
We can’t wait to help make your second trip with us as memorable and seamless as possible.
Kind regards,
Imagine Cruising
booked through Imagine on a Holland America cruise.
booked through Imagine on Holland America August Voyage had a very professional booking service provided by Viran most of the data provided except the very necessary IMZ No.
After that I was prompted by Holland to Log on to their Navigator App to complete booking for embarkation updates and digital boarding pass and thats when it all turned to a nightmare with the app telling me any electronic device was incompatible. After two days of absolute waste of time I found salvation. I was rescued by Dana at nz customer support. Imagine, be proud and grateful for having staff as good as this. The experience was both professional,all links provided, all flight and cruise references provided ,and the additional information first class. HAL be thankful you have staff like this at imagine backing you up. Imagine a bonus and a bunch of flowers for dana is in order.
Well done Neville and Carol Hall
30 January 2026
Unprompted review
Reply from Imagine Cruising Australia
Thank you so much for your wonderful feedback, Neville. We’re thrilled to hear that Viran and Dana were able to provide professional and thorough support throughout your booking experience. It’s great to know that Dana was able to step in and resolve the issues with the HAL app—our team always strives to go above and beyond for our guests. We’ll be sure to pass your kind words on; they will be greatly appreciated. Wishing you and Carol an incredible voyage in August!
Kind Regards,
Harrison
Senior Customer Support Executive
Compassionate help
I reluctantly had to cancel my forthcoming holiday due to my husband’s decline in health and was referred to Harrison who talked me through the process . He advised that a cancellation invoice would be issued of which I would need to forward to the Insurance company to claim. He treated me with compassion and lifted my spirits . I wouldn’t hesitate to use Imagine Cruising in the future.
15 January 2026
Unprompted review
Reply from Imagine Cruising Australia
Dear Gillian,
Thank you for sharing your experience. We’re very sorry to hear about your husband’s health, but we’re glad that Harrison was able to guide you through the process with care and support.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans whenever the time is right.
Kind Regards
Imagine Cruising
I recently undertook a Golden Triangle…
I recently undertook a Golden Triangle Tour of India through Imagine Holidays. The group had the good fortune to have GAURAV DHUPAR appointed as our guide for our tour.
GAURAV's knowledge of his country, his willingness to share this knowledge with the group and ensure the group viewed all the wonderful sites, e.g. Taj Mahal and Amber Fortress at the most favourable times.
He has a delightful sense of humour, ensured the welfare of all the group throughout the tour and would rate his overall commitment to ensure each group member thoroughly enjoyed the time spent in on tour as exceptional.
I consider Gaurav a great asset to Imagine Holidays.
14 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Denise,
Thank you so much for your wonderful review and for taking the time to share your feedback. We’re absolutely delighted to hear how much you enjoyed your Golden Triangle Tour of India and that Gaurav made such a positive impact on your experience. We’ll be sure to pass along your kind words to him. Thank you for choosing Imagine, we’re thrilled to have been part of your journey and hope to welcome you on another adventure in the future.
Warm regards,
Suzanne - Imagine Cruising Team
Azamara Pursuit Cruise with India Golden Triangle
Our first time booking with Imagine Cruising, the Australian office, and the team were so very helpful and knowledgeable during the initial process.
All transfers, hotels, Azamara Pursuit experience and tour was very well planned and all worked seamlessly. Then the Golden Triangle Tour, that was the most amazing experience in all our years of travel!
Our tour guide, Gaurav Dhupar, was first class. His knowledge and humour gave us all an unforgettable experience. Nothing was too much trouble for him, always willing to answer any questions too. We had such a great time with the group of 15 on the bus, very pleased we didn't opt for the private tour. The hotels in Agra and Jaipur were excellent, the one in New Delhi was good enough. The bus driver and his helper were also excellent, always greeted us with a smile and most helpful getting on and off the bus as well. Wonderful trip!!
22 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Debra,
Thank you for taking the time to share such a wonderful five-star review. We are delighted to hear that your first experience booking with Imagine Cruising, and our Australian team, was so positive and that you felt well supported throughout the process.
It is especially pleasing to know that every element of your holiday package — from the transfers and hotels to the Azamara Pursuit cruise and the Golden Triangle Tour — was seamlessly organised and exceeded your expectations. Your kind words about the Golden Triangle Tour mean a great deal to us, and we are thrilled it stands out as one of the most memorable experiences of your travels.
Gaurav Dhupar will be absolutely delighted to receive your praise. His knowledge, humour and dedication to our guests truly set him apart, and we will be sure to pass on your feedback to him, along with our local travel partners. We are also pleased to hear that the group experience, accommodation and transport arrangements contributed so positively to your enjoyment.
Thank you once again for choosing Imagine Cruising. It has been our pleasure to be part of such a memorable journey, and we hope to welcome you back aboard another exceptional experience in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Azamara Pursuit Cruise + India
I found the Imagine Cruising office in Brisbane very friendly, informative and helpful. The whole holiday was very well organized and ran without a hitch.
After our cruise on Azamara Pursuit, which we thoroughly enjoyed, we had a week in India. This was also very well organized, travelling in a luxury coach. Our hotels were of a very high standard and we had the best Tour Guide I've ever experienced. His name was Gaurav Dhupar and his knowledge, personality and sense of humour was a credit to himself, his country and Imagine Holidays.
22 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you so much for your glowing five-star review, Rosemary.
We are delighted to hear that you found our Brisbane office team friendly, informative and helpful, and that your entire holiday package was so well organised and seamless from start to finish. It is wonderful to know you thoroughly enjoyed your cruise aboard Azamara Pursuit and that your time in India was such a highlight.
Your kind words regarding the luxury touring, high-quality hotels and, in particular, your exceptional guide Gaurav Dhupar are greatly appreciated. We will be sure to pass on your praise to Gaurav and our trusted travel partners in India—his knowledge, warmth and sense of humour truly enhance the experience for our guests.
Thank you once again for choosing Imagine Cruising. We are thrilled to have been part of such a memorable journey and hope to welcome you aboard another holiday package in the future.
Warm regards,
Harrison
Senior Customer Support Executive
• An Unforgettable Cruise and Incredible India Experience
We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and our guide Gaurav Dhupa was the highlight: knowledgeable, funny, passionate about his country, and incredibly helpful. We also had a great group, which made the experience even better. Very glad we didn’t opt for private tours. Highly recommended.
26 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Jane,
Thank you for your wonderful five-star review. We are delighted to hear that your month-long journey from Mauritius to India aboard Azamara Pursuit was such a memorable experience and that it met your expectations in every way.
It is especially pleasing to know how much you enjoyed the eight-day India tour and that Gaurav Dhupa made such a lasting impression. His knowledge, warmth and passion for sharing his country truly enhance the experience, and your kind words will be passed on to him and our local travel partners.
We are also glad to hear that travelling as part of a group added to the enjoyment of your journey, creating shared memories that made the experience even more special.
Thank you for recommending Imagine Cruising. We look forward to welcoming you back as our guest on another exceptional journey in the future.
Warm regards,
Harrison
Senior Customer Support Executive
First Time in India's Golden Triangle.
My wife and I had not been to India before and the Golden Triangle Tour was only one component of a Imagine Cruising trip that included time on Mauritius, a cruise visiting the Maldives, Kerala (southern India), Sri Lanka, Indonesia and Singapore, and the Golden Triangle. The whole trip was incredible but we have chosen to highlight our time in India's north because we saw so much and learnt so much. This was largely due to our guide, Gaurav. His knowledge included an incredibly broad range of subjects relating to life in India today and it's past history. This knowledge was delivered in a gentile, calm manner but with a quirky sense of humour. It was not just an educational experience, it was fun. Thankyou Gaurav. You greatly enhanced our understanding and appreciation of India, especially Delhi, Jaipur, Agra and the country in between. Thank you for sharing your region with us.
15 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you, Kim, for taking the time to share such a thoughtful and generous review.
We are delighted to hear how much you and your wife enjoyed your journey, and particularly your experience exploring India’s Golden Triangle as part of your wider Imagine Cruising holiday package. It is wonderful to know that the depth, insight and enjoyment you gained from visiting Delhi, Jaipur and Agra made such a lasting impression.
Your kind words regarding Gaurav will most certainly be passed on to him, along with our trusted India travel partners. He will be thrilled to know that his knowledge, warmth and sense of humour helped bring the region’s history and culture to life, and enhanced your appreciation of India in such a meaningful way.
Thank you once again for choosing Imagine Cruising. It has been a pleasure welcoming you as our guests, and we hope to have the opportunity to be part of your future travels.
Warm regards,
Harrison
Senior Customer Support Executive
All our requests have been confirmed on…
All our requests have been confirmed on schedule and without fuss.
Very pleased with all the staff who have assisted in our booking.
16 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you for your wonderful five-star review, Peter.
We’re delighted to hear that all your requests were confirmed promptly and seamlessly, and that our team made the booking process such a positive experience for you. Your kind feedback will certainly be shared with the staff involved and is greatly appreciated.
We wish you a truly memorable journey and look forward to welcoming you as our guest on your upcoming holiday package.
Warm regards,
Harrison
Senior Customer Support Executive
India Golden Triangle experience
Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himalayas. All hotels were first class.
Our imagine contact was Joshua WOW what service he delivered. Answered questions quickly, he was so kind and patient. We already planning our next trip with Imagine via Josh.
22 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Susan and Kevin,
Thank you so much for sharing such a glowing review of your India Golden Triangle experience. It’s wonderful to hear that your journey was everything you’d hoped for and more.
I’m delighted that Jay’s knowledge, care, and guidance helped you feel so well looked after throughout your adventure. Exploring the Taj Mahal, experiencing the beauty of Shimla, and hiking in the Himalayas are truly unforgettable moments, and I’m thrilled these highlights made such a lasting impression. It’s also lovely to know that the first-class hotels added comfort and ease to your travels.
Your kind words about Joshua mean a great deal. He takes immense pride in supporting our guests, and I know he will be delighted to hear how much you valued his prompt assistance, kindness, and patience. It’s wonderful that he helped make the planning process feel so seamless.
We’re truly grateful that you’re already looking ahead to your next journey with us. It would be our pleasure to welcome you back for another exceptional experience.
Warmest regards,
Harrison
Senior Customer Support Executive
Some issues on tour but since resolved
We had a few issues on this tour, however Imagine Cruising contacted us after the tour and did everything they could to resolve the problems. We were happy with the way in which our concerns were handled
6 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Richard,
Thank you for taking the time to provide your feedback from your recent holiday experience with us and I hope your further conversations with my colleague Vicki have reassured you of our level of service, and our apologies for the difficulty and inconvenience the two of you had when travelling earlier this year.
If there is anything further we can do to assist you please do not hesitate to get in touch, and I hope the positives of what sounds like it was overall an amazing holiday are what remain with you.
Kindest Regards,
Harrison
Senior Customer Support Executive
We have always found representatives…helpful
We have always found representatives from Imagine Cruising to be very helpful. We had another holiday booked for February 2026, but due to my husband contacting an illness we had to cancel. Not knowing the procedure of what to do, we contacted Imagine Cruising and spoke to Harrison who was very helpful and achieved a very good outcome for us. As we have travel Insurance which is very necessary in these circumstances we can put a claim for the balance. Thanks so much Harrison for your advice.
1 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Pamela,
Thank you so much for your generous five-star review. I’m truly grateful you took the time to share your experience.
I’m very pleased I was able to support you during what must have been a difficult moment for you both. Navigating cancellations due to illness can feel overwhelming, so I’m glad I could provide clarity and help you reach a reassuring outcome. While of course not the ideal situation, it is good to hear that you’re able to proceed with a travel insurance claim for the remaining balance.
Please don’t hesitate to reach out if there’s anything more I can assist with in the future. I’m always here to help.
Warmest regards,
Harrison
Senior Customer Support Executive
I stand by my review ‘just don’t…
I stand by my review ‘just don’t cancel’. To transfer the holiday deposit to another: ‘the holiday value had to be of the same value + $5000’.
THESE WERE YOUR CONDITIONS.
20 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Judy,
Thank you for taking the time to leave us another review. I am again very sorry to hear that you are unable to travel on your scheduled holiday and if there is anything further I can do to assist you with your insurance claim, please do not hesitate to get in touch.
Just to clarify what you mentioned in your review, when we receive a holiday change request such as yours there may be non-refundable elements on your current reservation. When that is the case, there is an additional cost to make the holiday change to a different departure date. This is always quoted for our passengers on a case-by-case basis, and I am again disappointed to hear your specific departure and request came in at such a relatively high cost.
Thank you again for providing your feedback Judy, and please let me know if there is anything else I can do for you.
Kindest Regards,
Harrison
Senior Customer Support Agent
Very unhelpful staff, a bad experience
Once I had booked and paid Imagine Cruising for a cruise / fly package, I was disappointed that their staff were unwilling to provide even minor assistance with the booking without significant further payment.
Imagine Cruising appear to consider they act as “agent” for the airlines and hotels rather than as a traditional travel agent who looks after their clients.
Their involvement in making the bookings prevents their clients talking to airlines and hotels directly to resolve minor issues and, if Imagine Cruising get involved, you’ll pay significantly more than if you had made a direct booking.
It was impossible to communicate with Imagine Cruising's representative who seemed unable to write basic English, eg "The cost is included is compromised Qatar's change fee, our change fee and any are and tax difference." (whatever that was meant to mean), and dishonestly stated that there was a "Fare and Tax Difference $350 pp" although the airline site shows the alternative is actually cheaper.
Overall a bad experience - if you think booking through Imagine Cruising would simplify your trip, be aware that they will turn even the simplest of alterations into an expensive (ie extra profit for them) drama.
25 October 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Morning,
Thank you for taking the time to speak with me before leaving your review. As we discussed previously, the request you have made of us - changing your flights to depart from Canberra as opposed to Melbourne as originally booked - does come with additional fees as charged by the airline and our ticketing services. I am sorry to hear that the quote we provided was greater than what you expected to pay, but I can assure you that we always provide the best possible prices we have access to.
Thank you again for your time and if there is anything further we can assist you with please do not hesitate to let me know.
Kind Regards,
Harrison Senior Customer Support Executive
Katelyn and Joshua an asset to Imagine Cruising.
Whenever I needed help Katelyn and Joshua were very helpful with my requests and answering our questions.They were pleasant and professional, reassuring and we are happy customers. Most impressed dealing with Imagine Cruising.
Well done and much appreciated your excellent customer service.
Regards, Allan & Wendy T
3 October 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Allan & Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that Katelyn and Joshua were able to assist you so effectively and made your experience with Imagine Cruising a positive one. Your kind words about their professionalism and helpfulness truly mean a lot to us. We're delighted to have you as a happy customer, and we look forward to helping you plan many more memorable journeys. Thank you again for your support!
Warm regards,
Suzanne - Imagine Cruising Team
Absolutely caring company
Highly recommend ImagineTeam to care for your holiday, from the humble beginnings to the end, when we experienced a problem on our flight home, I rang for help within under one hour Harrison’s professional service had everything sorted, so happy for his care n understanding.
25 September 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Maria,
Thank you so much for your kind words and glowing review! We're thrilled to hear that you felt supported from start to finish, that's exactly the experience we strive to provide. We're especially glad Harrison was able to step in and help so quickly when you needed it most. Your recommendation means the world to us, and we hope to welcome you back on another Imagine Cruising trip soon!
Warm regards,
Suzanne
The ImagineTeam Team
Dayna A True Professional.
Dayna made our experience with Imagine Cruises so very Positive. Nothing was a Problem for her to help us with our many flights ,seating and times. We also liked the fact that we did not have any waiting time to speak to Dayna. That is refreshing.
24 September 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Sharon,
Thank you so much for your kind words! We’re thrilled to hear that Dana made your experience with Imagine Cruises so positive and that she was able to assist you promptly with your flights and seating. We agree—no waiting time is definitely a refreshing touch! We look forward to helping you again on your next adventure.
Warm regards,
Suzanne - Imagine Cruising Team
Great service, exceptional staff!
From my first phone call I experienced exceptional, attentive service with Imagine Cruising. The staff were very helpful, quickly responding to emails and providing timely advice. My thanks to Sarah, Harrison & Dana - your high standard of customer service is greatly appreciated & applauded.
20 September 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Judy,
Thank you so much for your wonderful review. We are thrilled to hear that your experience with Imagine Cruising was exceptional from the very first call. It’s especially gratifying to know that Sarah, Dana, and I were able to provide timely, attentive support throughout your journey with us.
Your kind words are greatly appreciated and will be shared with the team—they serve as a wonderful reminder of why we do what we do. We look forward to assisting you with many more unforgettable holidays in the future.
Warm regards,
Harrison
Senior Customer Support Executive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.