While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.

Rated 1 out of 5 stars

Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... See more

Rated 1 out of 5 stars

I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... See more

Company replied

1.0

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ilumi GF 7 Day Pack

The food packs were very easy to use and very tasty! I am a very fit and active individual, so my only criticism is the portion sizes of the main courses were a bit small for me!

26 November 2015
Unprompted review
Rated 5 out of 5 stars

Illumi Ready meals are fantastic!

I am extremely impressed with these meals, for starters they are gluten and dairy free which suits my health needs. They are stored at room temperature so they dont take up fridge or freezer space.

The quality of the food is amazing tastes like really top quality home cooked or gastro pub quality. I am disabled and not always able to make a meal from scratch. This way I can have a tasty nutritious meal that feels like a treat but is good quality, generous portions and not filled with nasty additives and trans fats etc.

25 November 2015
Unprompted review
Rated 3 out of 5 stars

Singapore Noodles

Sealing strip round top of cup would not tear - had to find scissors to cut it. Fill line could have been emphasised more. Noodles tasted fine until I got to the bottom of the cup - there I found quite a lot of the seasoning and the last of the noodles were too salty to eat.

24 November 2015
Unprompted review
ilumi logo

Reply from ilumi

Hi Caroline - many thanks for taking the time to give us a review of the new Singapore Noodles - your feedback is really useful and we will certainly be taking this up with our procurement/packaging developers to allow us to improve this product - once again many thanks and hope you will try our other new products going forward - regards ilumi

Rated 1 out of 5 stars

review by David

I had a discount code for the first sample order which was supposed to be activated at checkout and reduce the cost to £35 from £50. However there was no such procedure so I finished up paying £50 so I am not best pleased

24 November 2015
Unprompted review
ilumi logo

Reply from ilumi

Hi David, we would like to discuss this issue with you, could you please email customerservice@ilumiworld.com so that we can resolve this as soon as possible - regards ilumi

Rated 5 out of 5 stars

Would recommend and would never be without ilumi in the cupboard

Your products are a lifeline to normality for me. It means I can enjoy a hot spicy curry with friends and family while they have a takeaway. It also means that for people who are daunted to cook for me, I can offer to bring something to simple that it just needs a whizz in the microwave and no preparation. Thank you. Only problem was two of my favourites were out of stock this time around - the Cardamom chicken is my all time top 10 favourite and I couldn't buy it wiht my last order. Booo.

23 November 2015
Unprompted review
Rated 5 out of 5 stars

Lovely food

The items I ordered arrived promptly the next day in a box with no unnecessary packaging. It's really useful that it doesn';t need to be stored in a fridge or freezer, it's good value and it tastes good too. A cut above the usual ready meals.

18 November 2015
Unprompted review
Rated 2 out of 5 stars

Items missing....

I'm a fan of Ilumi, but on this occasion there was items missing from my delivery. Have sent two emails regarding this over the last week. Had no response from them yet.

15 November 2015
Unprompted review
ilumi logo

Reply from ilumi

Hi David, We are really sorry you have had issues with your deliveries - could we ask you to contact customerservice@ilumiworld.com so that we can look into this for you - please be assured that our delivery is usually 100% but obviously on this occasion something has gone wrong. Please allow us the opportunity to redeem ourselves - regards ilumi

Rated 4 out of 5 stars

Not enough vegetarian

My husband and I love the convenience of your food pouches and taste but one of us is vegetarian and find it very limited . Please more vegetarian options please please please

14 November 2015
Unprompted review
Rated 5 out of 5 stars

Quality 'convenience' food with trustworthy ingredients

Illumi produce excellent meals for those with allergies. The foil pouches don't need refrigerating, so I always have one in my bag if we're going out & I'm not sure if the menu will cope with both my gluten & dairy sensitivities. They're delicios, nutritious, convenient and good value for money. Delivery is also very prompt and reliable. I can't fault them!

11 November 2015
Unprompted review
Rated 2 out of 5 stars

Too little, too late.

Poor communication and slow delivery, did not keep to promised 24hr express delivery. Did not feel that complaint was taken seriously.

11 November 2015
Unprompted review
ilumi logo

Reply from ilumi

Hi Christopher
could you please contact customerservice@ilumiworld.com regarding the problems you have had over your delivery so that we can investigate and hopefully restore your confidence in ilumi. Regards ilumi

Rated 4 out of 5 stars

Worth a try

Come highly recommended. Excellent customer service. Haven't tried the meals yet so can't comment on flavour or value for money.

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Find your favourites!

Great prices and delicious food low on calories. I prefer some recipes to others, and with so much to choose from, new products added frequently and many offers I am sure it will only get better! My current top picks are pea and mint soup, and the mushroom rice which I have everyday for lunch.

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Problem solved!

Finding Ilumi has been a life saver. I am vegetarian and I won't cook or touch meat. My partner has recently been diagnosed coeliac and this has made meals very difficult as most of the vegetarian products are not gluten free. Ilumi has allowed us to have separate food easily. I have gone back to salads and he is more than happy to have meat again and has enjoyed every one so far.

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Fab!

Order arrived so quickly! So quick and easy to prepare the dishes and so very tasty! I am so looking forward to trying more of the range soon! :)

7 November 2015
Unprompted review
Rated 5 out of 5 stars

Safe food, tastes good, good value

For convenient, allergy-free meals the Ilumi meals taste surprisingly good. Always useful to have on hand when you need something safe to eat fast. The company is also very easy to deal with, and prices the meals so that they are affordable. 5 stars

7 November 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look