I Loves The 'Diff Reviews 78

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Great Company and comms. Delay pre Christmas due to Royal Mail strike and the Company are going above and beyond to ensure orders are being received on time. Item arrived, very well packaged and g... See more

Rated 5 out of 5 stars

I placed an order and didn't hear back, so I emailed. And what a lovely surprise - Chris got back to me out of hours to explain that they were waiting on more stock, which then arrived very quickly.... See more

Rated 5 out of 5 stars

Have purchased quite a few items from these guys, baby grows, cards etc. The Custom design socially distancing cards were especially good. Products are a good quality. No issues re delivery. Happ... See more

Rated 5 out of 5 stars

We have been purchasing goodies from I Loves The ‘Diff for a couple of years now. Customer service is outstanding, Christian is always on hand to help with any queries. T-shirts are such good quality... See more

Company details

  1. Gift Shop
  2. Custom T-Shirt Store
  3. Greeting Card Shop
  4. Poster Store
  5. Souvenir Store
  6. T-Shirt Company

Information provided by various external sources

I Loves The 'Diff lets you show the world how you feel about the Welsh capital and celebrates Wales and the Welsh sense of humour. Creators of the famous Cardiff Underground map, the popular Cardiff Heart, the Radio One-played Cardiff Bus Song, and of course our beloved Taffywood gifts, our products go from by 'ere to eternity.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Rated 5 out of 5 stars

yet again excellent service

yet again excellent service . beautiful personal message plus refund about what they didnt have , they are such lovely people at this very human company. highly recommended.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Half-tidy

I was drinking out of one of my 'Diff mugs wearing my G Tour t-shirt and I realised I had never said a public thank you. Ta very much.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

The coasters are amazing!

I placed an order and didn't hear back, so I emailed. And what a lovely surprise - Chris got back to me out of hours to explain that they were waiting on more stock, which then arrived very quickly. A parcel of coasters (birthday present for a friend) arrived yesterday and they are absolutely brilliant quality, I'm so chuffed.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Brilliant company with amazing wares! I placed and order and followed up on it as it was a present. I had a lovely email back saying they were sorting it. It was then personally delivered to me by the owner on the day I needed it. He really went above and beyond which I really appreciated. I'll be shopping with them again.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Company & Comms!

Great Company and comms. Delay pre Christmas due to Royal Mail strike and the Company are going above and beyond to ensure orders are being received on time. Item arrived, very well packaged and great quality - thank you Chris!
Will definitely be ordering again.
Nadolig Llawen Boys
Spencer 👍

21 December 2022
Unprompted review
Rated 1 out of 5 stars

Missing delivery

Bought and paid for a baby grown but it wasn’t delivered and despite multiple emails to them and Instagram messages no one responded. Still haven’t had anything- really disappointed

20 June 2022
Unprompted review
I Loves The 'Diff logo

Reply from I Loves The 'Diff

Hi Cerys, I am very sorry that you have yet to receive your order. I thought it was fulfilled. This review prompted me to go and hunt out your messages, which I have now found in a kind of junk folder on Instagram. I have just checked the email for anything from you and aside from the original order, there is nothing. (Did you use a different email? Ours is hello@ilovesthediff.com) As this garment is printed to order by our print partner, I will of course chase this up and most likely have it reprinted and sent out. Again, please accept my apologies for this botch up.

Rated 5 out of 5 stars

We have been purchasing goodies from I…

We have been purchasing goodies from I Loves The ‘Diff for a couple of years now. Customer service is outstanding, Christian is always on hand to help with any queries. T-shirts are such good quality, our friends and family have quite the collection now. Recent purchase was the fantastic pizza board, such great value for money and the perfect gift for all pizza lovers. The kids loved spotting all the ‘Diff hotspots too. Will definitely be making purchases again soon!

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service - great company

There were some problems with a delivery of cards but once I contacted the company, Christian responded to my e-mail at 8pm and arranged for them to be hand delivered a few days later. A few years ago they had also hand delivered a package to ensure that it arrived ready for an important birthday. This is another example that "I Loves The 'Diff" is an excellent company with great products.

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant service - only wanted a keyring for my Splott-boy husband. Wasn't sure if they'd bother with such a small order but it arrived really quickly, securely packaged and with no fuss. Would definitely use them again!

31 March 2021
Unprompted review
I Loves The 'Diff logo

Reply from I Loves The 'Diff

Orrigh' Sarah! Thanks again for your order. They all count and are all equally important. My dad's a Splott Boy so I know you have your hands full there – hope he likes the keyring. Thank you for the review. Best wishes from Cardiff.

Rated 5 out of 5 stars

Brilliant designs, superb service

Brilliant designs. I have sent cards, prints and mugs to many family and friends in this country and around the world. They love them. The service is exemplar. Cannot fault at all. I Loves the Diff really do go the extra mile and have offered to deliver by hand in S Wales. I fully recommend and endorse this company, the products and their service.

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great products. We live in England however my husband is from Cardiff and is very proud of his Welsh roots - I purchased a number of products for his 50th birthday to give him some more reminders.

28 March 2021
Unprompted review

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