Ella And I Reviews 98

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Literally the best gel melts IN THE WORLD and you hear that from someone who's tried 748239202 other brands. LISTEN TO ME WHEN I TELL YOU THIS: If you want your home to smell like you just entered the... See more

Company replied

Rated 5 out of 5 stars

I've NEVER been so quick to post a review but I HAD to with Ella and I ❤️❤️❤️ Brilliant quick service and to say these gel scents are AMAZING would be an understatement! Absolutely beautiful scents an... See more

Company replied

Rated 1 out of 5 stars

Order from this site since it was up and running. Very very disappointed with how much customer service does NOT appreciate loyalty!!! Packaging disgraceful now. STILL waiting for replacement. Ha... See more

Company replied

Rated 5 out of 5 stars

I had never heard of gel melts before but when I saw the advert on Facebook I was interested and also sceptical as some facebook adverts can be misleading! These gels work. They smell beautiful and do... See more

Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier
  3. Gift Shop

Written by the company

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

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Rated 1 out of 5 stars

Order from this site since it was up…

Order from this site since it was up and running. Very very disappointed with how much customer service does NOT appreciate loyalty!!!
Packaging disgraceful now.
STILL waiting for replacement. Half filled pots, shoddy packaging.

2 March 2026
Unprompted review
Ella And I logo

Reply from Ella And I

Hi,
I’m really sorry to read this, especially as a long-time customer, we truly do appreciate your support.
I just wanted to reassure you that this has now been fully resolved. Your order was refunded and a replacement has been sent.
From the photos and information provided, it looks like the parcel was unfortunately damaged in transit (as mentioned in our previous emails). We will be looking into our transit boxes to make sure this doesn't happen again.
I completely understand how disappointing this must have been to receive, and I’m really sorry for the experience.
If there’s anything further we can do, please don’t hesitate to reach out.

The Ella And I Team

Rated 5 out of 5 stars

the best gel melts IN THE WORLD!!!!!!!!!

Literally the best gel melts IN THE WORLD and you hear that from someone who's tried 748239202 other brands. LISTEN TO ME WHEN I TELL YOU THIS: If you want your home to smell like you just entered the most luxurious spa retreat - buy gel melts from Ella and I. We have 4 dogs and a cat and those gel melts are the only extremely long lasting - room filling for hours and hours gel melts that smell like absolute heaven!!! Also the variety of scents is amazing!! We are recommending them to everyone!

3 April 2026
Unprompted review
Ella And I logo

Reply from Ella And I

Hi,
This has honestly made our day, thank you so so much for such an amazing review 🤍
We’re beyond happy to hear how much you’re loving the melts and that they’re standing up to a full house of pets too. Creating long lasting, room filling scents is exactly what we aim for, so this means the world to us.
Thank you for recommending us as well, we truly appreciate your support more than you know.

The Ella And I Team

Rated 5 out of 5 stars

AMAZING 😍

I've NEVER been so quick to post a review but I HAD to with Ella and I ❤️❤️❤️ Brilliant quick service and to say these gel scents are AMAZING would be an understatement! Absolutely beautiful scents and so very impressed overall...I love my home smelling beautiful and this company nailed it❤️ Not messy, no sticky residue, just beautiful aroma and brilliantly quick to clean up... literally peel and done PLUS they're reusable 👏 I'll be a regular customer from hereon in👏👏👏👏👏👏👏❤️

28 March 2026
Unprompted review
Ella And I logo

Reply from Ella And I

Hi,
Wow, thank you so much for taking the time to leave this, it really means the world to us 🤍
We’re so happy to hear how much you’re loving the gel melts and that you’ve found them so easy and mess free to use. That peel and done clean up is exactly what we designed them for, so it’s amazing to hear it’s making a difference.
It means so much that you’ll be coming back as a regular customer too, we truly appreciate your support.
The Ella And I Team

Rated 5 out of 5 stars

Fabulous customer service

Since discovering the gel melts from Ella & I, I wouldn't go anywhere else. They're mess free, smell fantastic and I recommended them to all my friends and family. Everyone that comes to my home comments on how fabulous they smell. I'm just sorry I didn't find out about them sooner!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Love these gel melts

Love these gel melts. There is a wide variety of fragrances, they last longer than wax melts and they're so easy to remove from the burner.
I will not longer go back to wax melts.
Ella and I are a great company. They package the melts really well and I have never had an issue when buying from them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Ella and I, are amazing

Ella and I, are amazing! Honestly the gel melts have been life changing, no crazy spillages to clean up you just wait for it to dry, and peel it up. Even when it’s spilt onto carpet it’s been amazing!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Joop

Time and care taken to having the correct order. I said I'd love to see joop scent gel melt and a few weeks later it's there. Scents last for days and easy clean and to change. Overall a great company and great customer service

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Best melts I have ever used!

Since trying melts from Ella & I I won't buy from anywhere else. Gorgeous smells & so easy to change. Quick postage for my orders too, items are well packaged.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Mess free and beautiful scents

I've been using Ella and I gel melts for almost 2 years now. The scents are amazing, and there are so many to choose from, something for everyone.

I even got 3 of my friends hooked on Ella and I. We all agree we'd never go back to regular wax melts.

These gel melts are super easy to clean up; you just peel off the old gel once it's cool and solid. Just a heads-up, if you're using an electric burner, make sure you have the right wattage bulb, or it won't get hot enough to melt the gel and release the scent. And if you're using a candle burner, you should only use tealights that burn for 4 hours at a time.
Their customer service is friendly and the items are delivered quickly and packaged well .

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing scents

These gel melts are amazing. Everyone comments when they come into my house. Easy to use and dispose of. I’ve purchased several times now and I will be continuing to order.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these Gel melts

I absolutely love these Gel melts, so much easier & cleaner to use than wax melts.
Every one I’ve bought have their own unique smells, some I love, some I don’t, it’s just preference. The fragrance lasts a good while & when I feel it’s fading, I just peel the melt & flip it over, & it refreshes the smell. Nothing lasts forever, hence the reason for multiple fragrances 🩷 I don’t need an excuse to try a new favourite 🤩
Not only are they great value for money & delivery is quick, the customer service is wonderful ~ I will continue buying, as I always have 🩷

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Discovered Ella & I in 2025 …

Discovered Ella & I in 2025 & have been buying regularly since. I absolutely love them so many choices of smells & so much easier..I think...than wax melts. I have just introduced my sister in law to them !

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Thought I’d try their gel melts as reviews were very good but I was so disappointed. Lucky if they last a day and even then you can only smell if you are sat on top of the warmer. I have two warmers downstairs and can’t smell much of anything from either. Total waste of money and I question the reviews which all claim the melts are amazing. I will be reverting back to a well known brand of wax melts, so much better and last nearly a week.

9 March 2026
Unprompted review
Ella And I logo

Reply from Ella And I

Thank you for taking the time to leave your feedback. I’m really sorry to hear you were disappointed, as this certainly isn’t the experience we want customers to have.

Our gel melts are designed to be strongly scented and long lasting, so when the fragrance is very light it can sometimes be due to the type of warmer or tealight being used, as some don’t generate enough heat to properly release the fragrance.

We’d be very happy to help look into this for you. If you’d like to email us at info@ellaandi.co.uk with the fragrances you tried and the type of warmer used, we can take a closer look and hopefully help resolve this for you.

Thank you again for your feedback.

Kind regards,
Becky
Ella & I

Rated 5 out of 5 stars

Candle convert.

I love candles - they make me feel cozy and relaxed. But sometimes I spend good money, for little return, especially in the aroma department. And then I saw an advertisement for Ella and I. Oh my, I am a convert to their amazing gel wax melt. The oils can smell quite intense to begin with, but I start off with a shorter burn; maybe just 10/15 mins... That way you really get value for money. My house smells amazing..... despite the 3 stinky dogs.
Make sure you follow the instructions, and flip the gel before each burn as this really makes a difference to the intensity of the aroma.

1 December 2025
Unprompted review

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