Legna my insurance agent today on Halsted Street taught me a lot about accidents. If you don't get a police report you might have problems proving your innocence. In fact I wasn't going to re-up wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was having a difficult time getting a car insurance quote from “typical” companies. Saw great reviews online for this store and decided to give them a shot. Carmen was super helpful, answered all of... See more
Listen I'm going through a claim where my 22 dodge got stolen I wasnt aware of this until I walked out and couldnt find my car. It was sad and horrifying to feel. I have not had not one complaint with... See more
The quote I got online wasn’t the same at your office. Your full coverage online was cheap compared to the agency quote, I feel deceived. The agent was calm and explanatory tho but that doesn’t change... See more
Company details
Information provided by various external sources
Illinois Vehicle Auto Insurance is a licensed insurance agency operating more than 40 retail locations across the Chicagoland area. In business for more than 40 years, we pride ourselves on being the neighborhood store; serving our local communities and helping to keep you and your family protected.
Written by the company
Contact info
2211 Butterfield Rd, 60515, Downers Grove, United States
- 888-449-0170
- info@illinoisvehicle.com
- illinoisvehicle.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quote I got online wasn’t the same…
The quote I got online wasn’t the same at your office. Your full coverage online was cheap compared to the agency quote, I feel deceived. The agent was calm and explanatory tho but that doesn’t change the fact that you lied online about the price.
14 August 2025
Stolen vehicle
Listen I'm going through a claim where my 22 dodge got stolen I wasnt aware of this until I walked out and couldnt find my car. It was sad and horrifying to feel. I have not had not one complaint with any person or Adjuster at this time. I am most grateful for the help and the thorough investigation that takes place.
5 August 2025
Need extensive customer training
Unable to connect by telephone to the local office close to me. Agent rude and unable to navigate office technology.
22 July 2025
I've been with Illinois vehicle for 8…
I've been with Illinois vehicle for 8 years. Everything is excellent. The customer service with the representatives. Each & every one of them are extremely polite, helpful, and over all amazing!
25 July 2025
I was very stressed by the high rates…
I was very stressed by the high rates of other companies, but Illinois Veicle Auto Insurance helped me immediately.😊
14 July 2025
Was able to get me great coverage
12 July 2025
The lady was real nice and very helpful…
The lady was real nice and very helpful with the information
17 July 2025
great servives
16 July 2025
Great Customer Service
Edison was very helpful in helping me choose insurance. I was going to shop around but I was happy with his suggestions and referred my granddaughter to the company the next day.
10 July 2025
Great customer service and help!
I had a wonderful experience with the service provided with Yaneth, employee at 3415 Irving park location. He was courteous, helpful, patient and went above and beyond. Highly recommend because of service and gratitude. GEICO on Milwaukee ave was horrible service. Came here right after mainly because of bad service
7 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.