Ilduomo Reviews 138

Shopping at this boutique was an absolute dream! The website is beautifully designed and easy to navigate, making it a breeze to find exactly what I was looking for — and a few things I didn’t even know I needed!

The selection is gorgeous — You can tell the store puts real thought into curating items that are both stylish and high-quality. I ordered a few pieces for an upcoming trip and was blown away by
how fast my order arrived, and it was beautifully packaged. Customer service is also top-notch — they responded to my sizing question quickly and with genuine care.

It’s rare to find an online store that nails both style and service — but this one absolutely does.

I don’t like that you force me to write an opinion. It is a choice not an obligation

I had an absolutely stellar experience with customer service. When I ran into trouble placing an order, the team promptly offered an alternative solution and worked with me to ensure everything went through smoothly. To my surprise, the item arrived just three days later! I’m thoroughly impressed and will definitely shop here again and again.

Absolutely fantastic service! I'm very happy that I found this website and made a purchase. I didn't hear about it before, it appeared in my search results when I was searching for specific shoes. To be sure it was legitimate, I called the Il Duomo stores in Italy and Chamonix. I also spoke with the client service over the phone who helped answering my questions. They also have a WhatsApp number for client service; I contacted them to rectify an information & they did it right away (Thank you Alice!)
The product was shipped quickly and delivered to France in 2 business days after the purchase. The product arrived safely. No issues whatsoever.
Top notch service, great discounts, and human touch. Will definitely come back.
As an advise: would be nice to have either free delivery (delivery is expensive) or promo code (even on discounted products) at least for first time customers.

For years now ilduomo.it been one of the best shopping sites to me. Their recent collection and unbeatable prices, and the service especially from Alice make me always wanna set orders .
Thank u all for the assistance in my request for the return.

I placed two orders recently. Because some of the items don't fit and they are still eligible for return, I sent them emails asking to initiate the process of return.
There's no response from Il Duomo, so I sent another two emails after two days, still silent.....
I decided to use "contact us" form to reach out to them which is available on their website, still silent afterwards..................
After no response of five days, finally I decided to give them a call. The lady who took the call asked "can I ask who is calling". After I responded "I am a customer calling regarding return", then they became completely silent. Then I called a couple more times. A lady said "Good afternoon" and I asked "are you customer service?", then they were completely silent again.
As you can see, they are close to out of business or the business is just a scam!

I had a great experience with this shop. I ordered one item on monday morning and i received it already on tuesday in germany.
While i didnt see the tracking number in "my order", i received an email from dhl express on monday that they have my package and will deliver it tuesday.
This must be the fastest i ever received an order from Italy. Thank you.

I ordered items on 2 different occasions. I check often for new arrivals. Both transactions were smooth and shipped to Los Angeles was quick.

Very professional.
I ordered twice feom this site and i am very satisfied.I received the orders very fast.The package was correct.
I will choose this store in future.

Always an amazing experience shopping at IlDuomo. They are always responsive and anytime I ask for them to gift wrap, they instantly do it and send pictures. Fast shipping and great prices.

Overall, the experience was great!

Customer services are much more responsive & available on what’s app. Love the fact that they always use dhl for international shippings, super fast and reliable.

Hope next time I won’t get my sunglasses color wrong😏 Btw, they also process refunds really quickly☑

It’s my second time buying from Ilduomo. Extremely fast delivery service. Goods received in good condition and packaged well. Again, size fits well because I have tested them in my own country to avoid returns. Other feedbacks regarding duty and taxes, it’s clearly stated on their site and these are charges pertaining to the country. Please do factor them in before your purchase. Great discount for mine and still cheaper even after the duty and taxes. Thanks!

Always great clothes and super service if you return will buy again and again
Thank you Ilduomo <3

I am not able to access the website. When I go to the home page a blank page comes up. I tried several browsers.

I recently had the pleasure of purchasing my dream dress, a stunning COMME DES GARÇONS creation, from ilDUOMO, and I couldn't be more thrilled with my experience. From start to finish, the process was seamless, thanks in large part to their user-friendly website. Browsing through their extensive collection and finding the perfect dress was a breeze, thanks to the intuitive design and clear navigation.

What truly impressed me, however, was the level of customer service I received. Despite the intricacies of my order, the ilDUOMO team was incredibly helpful and responsive every step of the way. They provided me with all the information I needed and ensured that my dress was shipped promptly, arriving in perfect condition and exceeding all my expectations.

Overall, I couldn't be happier with my experience shopping at ilDUOMO. Not only did I find my dream dress, but the exceptional customer service and user-friendly website made the entire process a joy. I will definitely be returning for all my future fashion needs!

I'm delighted to share my positive experience with ilDUOMO's Customer Service team! Recently, I purchased a stunning YSL bag from them, and I couldn't be happier with the quality of the product. What truly stood out to me was the exceptional customer service provided throughout the entire process. Every question I had was promptly and thoroughly answered, making me feel valued and reassured about my purchase. Moreover, their swift shipping ensured that I received my bag in no time, adding to the overall wonderful experience. Kudos to ilDUOMO for their commitment to excellence in customer service!

My experience with this company was disappointing. Despite ordering items on different dates, they shipped everything on the same day to US customers. This resulted in me being charged a significant duty fee, even though my purchases should have been duty-free. Additionally, I found the customer service to be rude and unaccommodating, showing little consideration for the customer's perspective. Furthermore, I discovered that requesting refunds incurred high costs. My advice to others would be to limit purchases to one item per month and avoid returning anything to mitigate potential issues. Proceed with caution when dealing with this company.

Terrible website, I paid 35-euro for delivery. They then added import tax, VAT and handling fee making this a much more expensive purchase than expected. In total it would've cost £150 for delivery - which is not made clear on their website. Customer service are rude and unhelpful. Would never order again from here.

I found reasonable prices and also they have a good discount/sale. Very trusted people and the best thing they ship internationally very fast.
I hope IIduomo to take care of the custome clearance and every thing related to the shipment in future.