iHealth Labs Reviews 

Dave was fabulous! He suggested one final “Hail Mary” option to revive my old iHealth Lite scales, and when that failed, he gave me a coupon code to apply toward new ones. He was exceptionally responsive, and managed to easily convey his cheerful, friendly, helpful attitude through email, and stayed in contact through the entire process. That level of customer service is not particularly commonplace, and I was mightily impressed!

The agent who assisted in finding the solution to my issues was patient and knowledgeable. When he didn't know the answer he sought it out from other team members. The problem and solution were found and though the solution took several hours to put into place, he was kind and pleasant the whole time. Also, I love my products - I use two of them and they are easy to use and give me the needed info. I will definitely purchase more items from iHealth, as they become necessary for me.

Despite there being contradictory information between their auto-reply to my e-mail contact, and the answer ultimately provided, they were extremely responsive and thorough. Much appreciated!

The representative that handled my email support request was prompt and efficient in their response and my issue was solved immediately. I hope more companies support would be like Ihealth.

The representatives that I spoke to were very helpful, knowledgeable, prompt in handling my problem and very kind

I emailed customer service for the glucose device. I was pretty sure I'd never get a response, but I did, in about 10 minutes. Now you don't see that very often!

Had an issue with one of their products and they were quick to respond with the reason and solution to fix it. I have two of their products and would definitely purchase again.

We had an issue with charging the BP cuff so I opened a ticket and they patiently walked my through a resolution. Problem resolved!

I contacted iHealth labs about an issue I began having with an app when I upgraded my phone. They responded in less than 24 hrs, and after the problem was resolved they checked back again to make certain everything was okay. They made me feel they really were looking out for my interests in this matter.

They have very high-quality equipment and spectacular technical support.

I bought a blood pressure machine a couple years ago and still accurate as it supposed to be . I wonder if the machine needs calibration ? The customer services provide all information i need right a way . Keep up good works , many thanks

The wrist blood pressure monitor works well and the strap is a good fit. My only complaint was that though 100 readings are stored through a battery change date and time were lost. We exchanged several emails and have to say support is outstanding. My suggestions were take seriously for consideration in future models.

I bought a product that ended up not being what I needed. It wasn't their fault (it worked fine). I contacted iHealth and they replied immediately, offering to fix my problem. I said I really wanted to return it. Within a day or two, that dept sent me an authorization code and a mailing label.

I will absolutely shop this website again. Great service.

Recently ordered Covid/Flu test kits. They never arrived and I contacted the company. Without question, they resent me new kits and shipped them to an alternate address. We received them immediately! Not a lot of companies are like this! We’ve also ordered in the past 2 infrared thermometers and a blood pressure monitor from them as well and they are great! Will definitely order again and again from them!

I bought a Neo blood pressure monitor from Amazon. This has been my favorite monitor. Features I like-Triple check (accuracy check)
Ability to export results and send to doctor
Connect to other apps as tracker
Have multiple accounts for family members, on app
Design of cuff using minimal space (to carry with you)
I had my monitor for about 11 months when I started having an issue with the bluetooth and the battery was draining quickly. I emailed iHealth for suggestions. They responded quickly with things to try. When the suggestions didn't work, they sent me a new replacement. I really like this monitor and am thankful for the replacement and quick response. I also appreciate that they waited until I confirmed the replacement worked before closing the ticket. I've had a few blood pressure monitors, throughout the years, by other companies. This monitor is definitely my favorite.

I purchased a $32. Covid/ Flu A+B Kit with 2 tests from Walmart. Get home and the kit is missing the testing solution. I take it back to Walmart they tell me I have to contact ihealth so I do. They offer to send a replacement that will arrive in 5 days after I won’t need it anymore. No one will issue a refund though I had to purchase another one. Their products are faulty and they have terrible return policies.

Received the iHealth Blood pressure device for a trial about Online shopping and effects on Blood pressure. 2022. Very reliable blood pressure device. Very easy to use. Compact and light. It stores all of your readings and you can transport via email. Long battery life and charges quickly. Its very good. The customer service is great too. My question was answered within a few minutes. Only because I think I need a new charging cord, which is easy to get. A Generic cord. Highly recommended from me.

Excellent customer services. I ordered a blood pressure monitor and the cuff size was too large. They are shipping me a small size cuff to resolve my issue since the larger cuff would probably not allow for an accurate reading. I am totally impressed with this company.

If I could rate zero stars I would! Purchased weight scale in November but it synced once to Fitbit app in January and never again. It does not syn, no matter what I try. We purchased to sync specifically to fitbit tk have one app to share with medical team. Instead I have to manually add everything. Waste of money.

UPDATE
Ihealth did reach out and informed me that it's a Google update that doesn't enable sync. I was provided a number to contact in future but told at this ihealth is waiting Google to update.

I appreciate the contact, but we purchased the scale for it's ability to sync.

Their products are easy to use and work exactly as expected. I had one issue recently that turned out to be on iHealth's end. They responded quickly to my email inquiry and the problem was quickly corrected.