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Rated 5 out of 5 stars

Igaro responded very quickly to some questions I had about mounting options, and my order was dispatched promptly with no issues. I've yet to try the C1 + R1 light combo as my drivetrain is on back o... See more

Rated 5 out of 5 stars

Andrew was super helpful in communicating with me about the setup of igaro C1 on my bike, placement, mounts, etc. so when i placed my order I was sure I had all components/accessories I needed for pro... See more

Rated 3 out of 5 stars

I installed the IGARO S1 Pro a couple of weeks ago. While it is overall a great piece of kit, it an important weaknesses - the connector port: Too weak in its design it does not well support the USB-C... See more

Company replied

Rated 5 out of 5 stars

Used the Igaro S1 on a 20 day off-road adventure in remote terrain. Its absolutely fantastic. It functioned perfectly in all conditions (cold, heat, heavy rain) and survived a few crashes with no issu... See more

Company details

  1. Bicycle Store

Written by the company

A UK based manufacturer of professional grade bicycle dynamo hub accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

114 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Works as advertised

Works as advertised; no complaints.

That said, I think there's room for improvement. For example, the USB receptacles should have some way of being waterproofed, especially when not being used. Maybe caps or something? The wire gauge is a little thinner than the rest of the dynamo hub wiring and lights, but I didn't notice any particular problems with overheating wires or anything. The bypass switch was pretty much impossible to mount in a tube; the shape was too eccentric. That could be redesigned a bit.

All in all, it's a compact, useful tool for keeping up a charge while commuting or touring. I like it.

30 May 2018
Unprompted review
Rated 3 out of 5 stars

Reccomendation

In my opinion you should make your web site like landing page a get more technic information abbout products

17 May 2018
Unprompted review
Rated 5 out of 5 stars

Fitting was easy

Fitting was easy. Used it for a recent three day tour. I was charging a battery pack which was charging a GPS full time and a phone part time.All were fully charged at the end of the cycling day. Great result. It is important that the battery pack supports being charged and charging other items simultaneously, not all support this.

8 May 2018
Unprompted review
Rated 5 out of 5 stars

Warranty and support

I had an issue with the main unit, during a long travel. Logistically it was difficult to obtain a replacement. The team did a great job of support and i received the replacement just in time for a long harsh part of the travel.
From their side, the service was excellent.

5 May 2018
Unprompted review
Rated 5 out of 5 stars

I have not received the ordered…

La Poste made a mistake in the sale of my order. As soon as I contacted Igaro, this company sent me the ordered products, in urgent parcel by mail.
I received it the next day.
Quick reaction and very commercial.
Bravo!

21 March 2018
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

Exemplary customer service! Andrew responded quickly and in depth to my pre-sales questions and had no problem with my customization request. If I could give them more than 5 stars I would.

9 March 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

So far I haven't installed the product (as I haven't received my wheels yet), but the customer service was great and delivery fast.

18 February 2018
Unprompted review
Rated 5 out of 5 stars

Top!

Top! Excellent pre and post sales support!

12 January 2018
Unprompted review
Rated 5 out of 5 stars

Great honest and open service.

My order was for a warrenty replacement but Andrew was honest and clear the whole way through no hassle and upgraded me from a MK1 factory seconds I bought to a all singing all dancing mk5 titanium for a fair price. Arrived quickly but I'm yet to set it up and test it due to not being at home. But a great service :)

11 September 2017
Unprompted review

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