iGarden Reviews 59

I had problems with the original model and arrangements were made quickly to fix the problem . I was very satisfied with the response time and helpful solution .

They handled my issue quickly and efficiently. I recommend this business.

Great pool cleaner. There are multiple settings so you can customize the cleaning method for your pool so it’s doesn’t waste time cleaning areas you do not want cleaned. I like the dirt basket dad it is easy to remove and clean. The fine mesh screen is great for sand. It's a little heavy but then most cleaners are.

I’ve had the M1-AI Robot for a week now. I must say it’s the BEST cordless pool robot cleaner I’ve ever used. It’s easy to set up different program types (turbo, AI, etc) and run times through device itself and the app. The battery life is amazing. Pairing my robot to the app was seamless as well. I did have a few questions during setup and initial use that customer service handled swiftly and efficiently in the online chat bot and via email. I must say the customer service I received is by far and away the best in the business. The robot itself too. Very happy customer all around. A+++

Had an issue with original P60, services team arranged for a replacement. Happy with the result

The iGarden K Pro 100 is fantastic. This cordless robot delivers powerful suction and scrubs the floor, walls, and waterline with smart 3D navigation—leaving my pool spotless in just a couple of hours. The 10-hour battery life is impressive, it’s super quiet, and setup is effortless. Large debris basket, easy to clean, and it climbs walls like a pro. My pool has never stayed cleaner with so little work. Highly worth it!

So far so good. They ran one of the most painless kickstarter programs I have ever backed. Item shipped and received well before expected. Documentation and instructions somewhat lacking, but the product itself works as advertised. Customer support so far has been responsive and very reasonable.

after recieveing this i unboxed it found it was fully charged, i then placed it into the pool.it took off and i didnt see it again till 3 hrs later.i was amazed at all the stuff in the pool it picked up.anything n everything.my problem was it would run out of batteryin deep end. i'm disabled and couldnt reach it safely.my daughter had to come over n retrieve it. so for me personally it was a no go. but it did clean like it is said it would.

We love the new KN35 Pool cleaner. Does an amazing job.

Jane and Neve from customer experience are amazing. Unprompted they reached out to me, asked about my experience with their pool cleaner and have gone above and beyond all of my expectations. I have worked in retail 35 years and iGarden by far has surpassed everything expectation and has made me a loyal customer. Well done iGarden!!!!!

The iGarden sales team was prompt and thorough. My emails were always replied to on the same or nearly the same day—at one point, I sent an email and they followed up with a phone call just hours later! I was impressed.

I am also happy with the quality of our new K Pro 150. It is well-built and does everything as advertised. It does a great job of picking up dirt, leaves, and debris.

Plus, the 3-year warranty stands alone in the market.

I highly recommend both this company and this product!

I have two suggestions that do not detract from my overall excellent experience:

1 That the unit park at the waterline when it’s time to remove it from the pool.

2 That the design be modified so the unit could be charged in a docking cradle.

Had a couple of issues with a unit, but customer service was efficient with helping me get my issues resolved. They responded quickly, and helped me arrange a solution for my issues.

I have upgraded both my SwimJet and vacuum. Every product I have had is top notch, as is the service. Professional, great follow through, fantastic products. Highly recommend.

I’m only giving it a 2 because they finally agreed to do something about my concerns. This pool cleaner is least effective cleaner I’ve ever purchased. They only wanted to give me 10% of my money back after only 1 month of use. They don’t understand complete customer satisfaction. I have to run this cleaner about 3 times on turbo just to get the grass off the bottom, and still leaves a mess. I have zero trees around my pool area. They offered an upgrade replacement, but will only send it once they get this one back. So I guess I’ll be without a cleaner until then. If this upgrade is not any better, I guess I’ll just have to eat it and get one that will work.

iGarden Customer Support is very helpful and responsive. I was confused by the number of different pool cleaner robots they offer and didn't find their online information adequate to help decide which product might be best for my needs. I sent a long list of questions to iGarden Customer Support who were very diligent and patient in answering all my questions and addressing all my concerns, thank you!

IGarden products and service will exceed your expectations. Their great service and technical support team is exceptional and provides 5 Star customer service.
Their “Satisfaction Guarantee”is more than words because it’s backed by a commitment to providing great products and fantastic customer service. Don’t hesitate to buy their pool cleaner…you
won’t be disappointed!

I came across iGarden while researching portable swim jets and had a few questions before committing. Summer from their support team got back to me quickly, was straightforward in her replies, and made the pre-sale process easy.

What drew me to the X Series specifically was the wireless, battery-powered setup — I didn’t want to deal with construction or a permanent install for an existing pool. The longer runtime on the higher-tier model and the adjustable current settings also fit what I was looking for, since I swim regularly for fitness.

This group is incredibly responsive
I purchased the pool cleaner months ago and it’s impressive and the support shen needed wa within a day. The products I’ve received have been delivered promptly and worked as described

Hi, I just wanna say that the igarden X35 portable swim jet. It’s gonna be a great addition to our pool. and my two autistic boys and myself are going to enjoy it all summer. And thank you so much to igarden for their service and support. I couldn’t . be more happy with your service. Great company great product..if you get a chance check this product out. You won’t be disappointed..

We're very happy and impressed with the quality and technology of our new K Pro 100. It have does everything as advertised as well as being well built and tou can't beat the 3 year warranty. Highly recommended!