Ideal Response Reviews 302

Renatas and Istvan arrived exactly when we expected and were incredibly courteous and helpful. They took care to protect the rest of our flat from any more mess and left the critical areas absolutely spotless. Thank you chaps!

Following discovery of mould in my mothers house, I contacted ideal response to assist . I was particularly concerned due to my mothers health. Ben and Taz arrived to carry out remediation and treatment of the mould. They were extremely knowledgeable and carried out a thorough clean and treatment. Ben and Taz were also very friendly and polite. I could not recommend this company enough !!!

I have received excellent service from ideal response.
After coming in to work and finding a huge oil leak I was greeted on the phone by Kasha who could not have been more helpful. Today Ben and Taz attended to clean up the area and did a fantastic job. I would thoroughly recommend this company they really are an ideal response!

Jonny and Ovi did a wonderful job sanitising my garden decking after a sewage spill. They arrived on time and they went the extra mile to lift the decking and replace it with new screws. They also nipped to Wickes to buy the correct bits for their screwdriver. They spent hours washing and sanitising decking to a high standard. On a personal note, they also were incredibly friendly and very respectful (wiping their shoes and offering to carry them through the house.) It was noted and very appreciated.

My experience of Ideal Response was impressive from start to finish. My job was booked in within days, at a good rate with minimal faff. A massive thanks to Lucy, Kashah and Frankie in the office too :)

Had an oil spill from a van in the road in front of car park and delivery entrance, quite a busy area with vehicles and pedestrians, contacted Ideal had a first class service from the phone being answered by Kasha helpful all the way through and arranging for the work to be carried out, two guys Damian and Mihaly who carried out the clean up work first class and very helpful.
would not hesitate to use again and would defiantly recommend, they will be going on our list as preferred contactors.

Quick response to a flood, straight on the job.

Called Ideal Response to undertake a bio hazard clean up in a rented property. Quick to respond, Ben and Taz did a thorough and deep clean with minimal disruption. They were very respectful in regards to any personal possessions in the property, most was contaminated but they salvaged all that they could and informed all concerned of anything that couldn’t be saved . They also lifted the flooring as was damaged throughout. I would recommend them to anyone else who finds themselves in an unfortunate position of needing a bio hazard clean. Lisa

The only company that responded to our home flood crisis on Christmas Eve - every other company either was on holiday or failed to respond.

On the death of a relative I needed to find a hoarder cleaning service to start immediately. Actually I had no idea they existed so was a bit apprehensive about asking a company I didn’t know to undertake the job.

But I needn’t have worried. Frankie, my co-ordinator explained the service and options, arranged for work to start immediately, kept me informed, and changed plans to cope with the week of heavy snow in the South East. In a week Renatas and Damien cleared the rubbish, sorted through things, put everything I’d asked for to be found aside (keys, jewellery etc), put all paperwork together and cleared the roof space out and everything else was carefully boxed up. The transformation was incredible and the guys couldn’t have been more friendly, helpful and pleasant.

I then asked for a deep clean which took 2 days to remove all carpets, clean all walls, floors, vacuum and disinfect the house. Again, Renatas and Damien did a brilliant job which I honestly can’t fault.

I hope I never have to use a service like this again, but I was impressed by the friendly, non judgemental and professional way Frankie, Renatas and Damien worked, how I was kept informed at all stages and how they met my requests.

I can’t thank Ideal Response enough for the service they provided.

Rematas & Luke we’re very professional. Explained what they were doing & why. Parking is a problem in our street but they dropped their tools off, found parking and got on with work.
Would recommend them unreservedly.

A very professional and efficient service in all aspects. Treated the job with the upmost respect. Clear responses and good value for the service they provide. Would recommend them without hesitation .

Ben & Kieron thank you for very professional work, helpful and nice guys. Pleasure to meet you. Thx

Great company and service Kash was super helpful and was able to work with our particularly difficult insurance handler
Ben and Kieran turned up promptly
And worked very hard to get the work done In 1 day to a high standard with excellent knowledge and the skills and tools to do the job properly as a member of the uk fire service it is good to see a company take seriously the risks and hazards for dealing with the remaining products of combustion from a fire very pleases

Ben and taz were amazing. They cleared my flood and santisied late at night. They were so friendly and kind and worked very hard to get me out of a sticky situation. Thank you so very much for helping me after such a long day for you. Couldn’t recommend them enough. So professional.

Following a fire, Morat attended to address a soil contamination issue. It was a long process but he meticulously managed each stage, overcoming difficult access problems and conditions to completion. Always polite and communicative he oversaw the whole project, dealing with third parties along the way to a successful conclusion. Highly recommended, Morat kept everything smooth and easy. Thank you.

From the first call with Kash we were reassured that our problem was being dealt with in a professional and caring manor. The team of Ben and Taz met me at the property and dealt with a not very pleasant job in an extremely diligent way and I couldn't fault there effort and time spent with me.
I cant speak highly enough of the entire Ideal Response Team

Excellent service from Kash & Ovidiu
Called Ideal Response after an attempted break in at my fathers house, glass every in the kitchen.
Kash was very helpful organising a technician.
Ovidiu done an amazing job of cleaning up all the broken glass.
I would highly recommend Ideal Response.

Very friendly done a great job by Renatas

I can’t thank Dave and Renartos enough for making what was a really hard day extremely easy. They arrived to the flat early, gave myself a full breakdown of the situation and my options before taking any action. The work was done quickly and extremely efficiently. This experience over exceeded my expectations and a massive thank you to Dave and Renartos once again.

Matt

Istvan and Damian Made a very good job on cleaning downstairs/basement when it flooded. They were very kind and polite.
Thanks for everything guys.