Kashah was so helpful and talked through my options, without judgement, and help me make the right decision. Much appreciated the time she gave me and I will definitely go back to Ideal Respons throu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Dave and Dan arrived shortly after we confirmed and paid in advance for the job. Very professional, clean and super tidy. Left the place smelling good, no trace of the sewage that had leaked up t... See more
Company replied
Fantastic team, very friendly and helpful with every aspect of the deep clean. They worked very hard in very high temperatures, clearing, cleaning and disposing of unwanted , contaminated items we are... See more
Company replied
Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben and taz were amazing
Ben and taz were amazing. They cleared my flood and santisied late at night. They were so friendly and kind and worked very hard to get me out of a sticky situation. Thank you so very much for helping me after such a long day for you. Couldn’t recommend them enough. So professional.
24 November 2022
Unprompted review
Reply from Ideal Response
Hi Angela,
We're glad to see that you are happy with the flood damage cleanup service our team provided for you.
Thank you for taking the time to leave us a 5/5 review and recognise the hard work our team put in to help solve the issue.
Please don't hesitate to give us a call if you're ever in need of our services again.
Thank you
Excellent and professional service
Following a fire, Morat attended to address a soil contamination issue. It was a long process but he meticulously managed each stage, overcoming difficult access problems and conditions to completion. Always polite and communicative he oversaw the whole project, dealing with third parties along the way to a successful conclusion. Highly recommended, Morat kept everything smooth and easy. Thank you.
21 November 2022
Unprompted review
Reply from Ideal Response
Hi Chris,
Thank you for taking the time to leave Ideal Response a 5/5-star review. We're glad to know that you are happy with the soil contamination issue you were facing.
Please don't hesitate to give us a call if you're ever in need of our services in the future.
Thank you
Ideal Response Super Stars
From the first call with Kash we were reassured that our problem was being dealt with in a professional and caring manor. The team of Ben and Taz met me at the property and dealt with a not very pleasant job in an extremely diligent way and I couldn't fault there effort and time spent with me.
I cant speak highly enough of the entire Ideal Response Team
10 November 2022
Unprompted review
Reply from Ideal Response
Hi Dave,
Thank you for taking the time to leave us such a glowing review, it's great to know that you are happy with the service provided by our team.
Please don't hesitate to give us a call if you're ever in need of Ideal Response's Damage Restoration & Specialist Hygiene Solutions.
Thank you
Excellent service from Kash & Ovidiu
Excellent service from Kash & Ovidiu
Called Ideal Response after an attempted break in at my fathers house, glass every in the kitchen.
Kash was very helpful organising a technician.
Ovidiu done an amazing job of cleaning up all the broken glass.
I would highly recommend Ideal Response.
14 November 2022
Unprompted review
Reply from Ideal Response
Hi Keith,
Thank you for leaving us such a great 5/5-star review, on behalf of everyone at Ideal Response we're glad to know that you are happy with the service we provided for you.
Please contact us if you are ever in need of our damage restoration & specialist hygiene solution in the future.
Thank you
Very friendly done a great job by…
Very friendly done a great job by Renatas
14 November 2022
Unprompted review
Reply from Ideal Response
Hi Chris,
Thank you for taking the time to leave us a review and rate our services as 5/5 stars. We will make sur to pass on the kind words to Renatas and we're glad to know we were able to provide you a great service and solve the problem you had.
Please don't hesitate to give us a call again if you're ever in need of our services again.
Thank you
Cannot recommend highly enough
I can’t thank Dave and Renartos enough for making what was a really hard day extremely easy. They arrived to the flat early, gave myself a full breakdown of the situation and my options before taking any action. The work was done quickly and extremely efficiently. This experience over exceeded my expectations and a massive thank you to Dave and Renartos once again.
Matt
31 October 2022
Unprompted review
Reply from Ideal Response
Hi Matt,
Thank you for taking the time to leave Ideal Response such a glowing review, we will make sure to pass it on to the team that performed the service for you.
On behalf of everyone at Ideal Response we are glad to know that we were able to help during a difficult time and situation and exceed your expectations.
Please don't hesitate to give us a call if you're ever in need of any of the services we provide.
Thank you
Istvan and Damian Made a very good job…
Istvan and Damian Made a very good job on cleaning downstairs/basement when it flooded. They were very kind and polite.
Thanks for everything guys.
23 October 2022
Unprompted review
Reply from Ideal Response
Hello Ilker,
Thank you for taking the time to leave us a review for the flooded basement service we provided you. It's great to know that you rate our service highly enough to give us a 5-star review.
The technicians that performed the service will be happy to see that the work they did is appreciated. Please don't hesitate to give us a call if you're ever in need of our services again.
Thank you
Charming
Charming, knowledgeable and efficient, I cannot rate Istran and Renatas too highly
28 October 2022
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us a 5/5 star review. We will make sure to pass on the kind words to Istran and Renatas.
Please don't hesitate to give us a call if you're ever in need of damage restoration & specialist hygiene services again.
Thank you
The team were very friendly and hard…
The team were very friendly and hard working.smashed out the job under half an hour as everyone knew exactly what they were doing.5 starts rating for the experience.
15 October 2022
Unprompted review
Reply from Ideal Response
Hi Dhirendra,
Thank you for taking the time to live us such a great review. We're glad that we were able to quickly and effectively solve the problem you were facing.
Thank you
Very polite
Very polite, professional and arrived when they said. Highly recommend!
27 September 2022
Unprompted review
Reply from Ideal Response
Hi Mike,
Thank you for taking the time to give us a 5/5 star review, we're glad that we were able to deliver a high quality service and help you in your time of need.
If you are ever in need of Damage Restoration or Specialist Hygiene Solutions please don't hesitate to give us a call.
Thank you
Ben and Taz have been out to visit our…
Ben and Taz have been out to visit our haart Northampton branch to clear out our car park. They came out to us within 24 hours and done an amazing job. We would highly recommend them and will definitely be using them again!
27 September 2022
Unprompted review
Reply from Ideal Response
Hi Kieran,
It's great to hear from you and read your glowing 5/5 review. We'll make sure to pass on the kind words you have for our team.
If you or any of your other branches are in need of damage restoration or specialist hygiene solution, don't hesitate to give us a call.
Thank you
Family Bereavement
The way that the situation was taken care of by ideal response and all the staff my sister and I dealt with was great. They were very professional and very swift and made the awful situation a lot less painful.
Kind regards Jamie Smith and Wendy Williams
8 September 2022
Unprompted review
Reply from Ideal Response
Hi Jamie,
Thank you for taking the time to leave us a 5/5 review, we're glad to know that we able to help you in such a difficult time. We will make sure to pass on the kind words to the team.
Thank you
Out of hours cleaning undertaken
Out of hours cleaning undertaken. Very thorough and professional. Would recommend
9 September 2022
Unprompted review
Reply from Ideal Response
Hi Dan,
Thank you for taking the time to give us a 5/5 star review, please don't hesitate to give us a call if you're ever in need of our services again.
Thank you
Post fire clean up
We had a small fire in one of the class rooms at school. The damage was limited but there was a lot of smoke damage throughout the main building. The Team from Ideal Response did an excellent job cleansing and decontaminating the school. A big thank you to Renatas, Damian, Ovidiu, Andrea, Ian and Mick. Great work folks.
26 August 2022
Unprompted review
Reply from Ideal Response
Hi Stephen,
It's great to see that you're happy with fire & smoke cleaning service we provided for you.
We pride ourselves on delivering an excellent service and our technicians will be pleased to see your review.
Thank you for choosing us and if you're ever in need of a damage restoration or specialist cleaning services, please don't hesitate to give us a call.
Thank you
Friendly, Helpful and Pro
The speed of response of the quotation team was good. The operation team were very nice and helpful.
The former occupier of the flat were heavy smokers and have been living there for more than ten years. The whole flat, even the outside of the main door reeked of nicotine and the smell of cigarettes. As we are non-smokers so we needed a deep clean of the flat.
The operation team, 3 of them, Johnnie, Ovi and a guy(I forgot his name). They were very nice and helpful. On the 1st day, all the surfaces inside the flat were manually washed. They tried to do whatever they can to achieve my expectation.
On the 2nd day for the BioSweep treatment, they sealed all the possible places where the smoke can get out of the flat. While the BioSweep machines were working, they stayed at the car park and checked the process regularly until the odour treatment was finished, nearly 8hours. They did the odour treatment responsibly and professionally.
The smell of cigarettes and nicotine were no longer there after treatment, however, the after smell of the treatment was still there after a day, which can be resolved by letting air flow throughout the property.
Although I asked loads of questions as this was my first time owning a property, they were very friendly, patient and polite.
19 August 2022
Unprompted review
Reply from Ideal Response
Hi Pamma,
Everyone at Ideal Response is glad to know you're happy with the cigarette smoke odour removal service we provided for you.
We're glad to see you have rated our service a 5/5 and we will make sure the team that performed the service sees your review.
Don't hesitate to give us a call if you're ever in need of our services again.
Thank you
Queens’ College, Cambridge.
Great service from Ben, Kieron, Kash and Damien.
From start to finish they were first class.
Highly recommend Ideal Response.
16 August 2022
Unprompted review
Reply from Ideal Response
Hi Kevin,
Thank you for the kind words and 5/5 star review, we're glad we were able to solve the issue you were having.
If you're ever in need of our restoration & hygiene services, don't hesitate to give us a call.
Thank you
Very impressive work and results
Very impressive work and results , wouldn’t hesitate to engage again highly recommended.
15 August 2022
Unprompted review
Reply from Ideal Response
Hi Paul,
On behalf of everyone at Ideal Response, we're glad you are happy with the service we provided you.
Thank you for the 5/5 star review and please don't hesitate to giver us a call if you're ever in need of our services again.
Thank you
Ideal Response were, Indeed, Responsive
Ideal Response were, indeed, responsive. Replying to emails quickly and efficiently. The Technician who came to site was informative and and prompt.
10 August 2022
Unprompted review
Reply from Ideal Response
Hi Jon,
Everyone at Ideal Response is glad to see you're happy with the Mercury Spill Cleanup we provided for you.
If you're ever in need of our services again please don't hesitate to give us a call.
Thank you
Fantastic!
Ben, Kieron and Kash were very friendly and helpful. They did a fantastic job and really cared. The cleaning standard is amazing, it’s a hard job cleaning up where a death has been but the guys handled it so well and were so lovely and professional.
7 August 2022
Unprompted review
Reply from Ideal Response
Hi Stace,
It's great to see you're happy with the trauma cleaning job our technicians performed for you. We will make sure your 5/5 review is passed on to the team, along with the your glowing review.
If you're ever in need of our damage restoration & specialist hygiene solutions, please don't hesitate to give us a call.
Thank you
Very thorough job and good…
Very thorough job and good communication throughout. Was impressed at the capacity of the caged truck, for disposal of waste.
3 August 2022
Unprompted review
Reply from Ideal Response
Hi Chris,
Thank you for the 5/5 star review. If you're ever in need of our services again, we will be onsite ASAP to deliver our expert services once again.
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.