Idealcombi have been amazing. Always responsive and knowledgeable and even dealt with my trail of terrible builders. The building project has been a nightmare but the windows and doors aspect has bee... See more
Company replied
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See what reviewers are saying
We purchased about £30k worth if windows and sliding doors. The Windows were fine but the pureview sliding doors (manufactured by Ultraline) were a very mixed bag. They look good and sliding / locking... See more
Recently had problems with my 5 year old sliding doors .. from start to finish these guys gave me prompt and extremely helpful advice on likely causes…was passed by Josh to correct Service dept an... See more
Company replied
Outstanding support and technical knowledge from a family business that care and make the highest quality system out there. We've been very happy with our triple glazed window system over the last 5... See more
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Company details
About Idealcombi UK
Written by the company
Idealcombi designs and manufacturers energy efficient windows, doors and sliding doors of high quality.
Visit Idealcombi for more information about our windows and doors.
Visit Idealcombi for more information about our windows and doors.
Contact info
Chancery Pavilion, Boycott Avenue, MK6 2TA, Milton Keynes, United Kingdom
- 01582 860 940
- direct@idealcombi.com
- idealcombi.com
4.5
Excellent
86 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
just installed my Ideal Combi windows and they look great, great customer care and always responded to my questions and changes
17 January 2017
Unprompted review
Reply from Idealcombi UK
Hi Ronald
Thanks for your feedback.
Glad to hear your windows and doors are looking great and you were happy with the service we provided.
Kind regards,
Tom Herring
Sales Team Manager
01582 869010
Great Products & Service
Very Nice Windows, and on the whole the ordering experience was hitch free.
Easy to install and very good value for money.
17 January 2017
Unprompted review
Reply from Idealcombi UK
Hi Dominic
Thanks for your review.
We hope you continue to enjoy our windows and doors. Please let us know if you require any further assistance in the future.
Kind regards,
Tom Herring
Sales Team Manager
01582 869010
Whitehaven
Very good service in coordinating and agreeing spec/scope.
Delivery/products in perfect condition on date and time!
20 odd Windows and doors performing very well. I'm experiencing rusting of external door handles/locks and I'm in discussion with Idealcombi regarding remedy.
External doors were not in Future range at time of ordering as the Futura range doors had no external locks/handles, so alternative had to be chosen. Idealcombi do not provide cills for the windows.
Wouldn't hesitate to recommend Idealcombi
11 July 2016
Unprompted review
Reply from Idealcombi UK
Hi David,
Thank you for the positive feedback.
Brian
Idealcombi UK
Good experience, amazingly good value, some little hiccups
I wouldn't hesitate to use this company again, or to recommend them. The price and quality are excellent, and the service extremely good. The only reason I haven't given 5/5 is we had some problems on details. Too complicated to go into, but our complaint was dealt with courteously, and in the end we decided to drop it as it could 'go behind a curtain' and the effort and inconvenience of pursuing it outweighed the benefit. Our order was a five figure number, and most of it was perfect, so it was still very good value even with a few glitches. And the windows are very nice!
p.s. the other review seems a bit harsh! I think it's unrealistic to expect compensation, and I think I'd have tried a timber repair. I can't see why it shouldn't be as good as new, it's all glued anyway, and especially if it was a painted frame which can easily be resprayed.
24 February 2016
Unprompted review
Reply from Idealcombi UK
Hi Stu
Thanks for your review and feedback on the service we provided you with.
If you have any questions in the future please don’t hesitate to get in contact.
Kind regards,
Tom Herring
Sales Team Manager
01582 869010
Who In Thier Right Mind Sells Faulty Goods?
Well... what can one say..
We gave this company a huge order to supply new doors and windows but sadly from the outset they made silly mistakes that we had to point out to them prior to delivery.
They demanded full payment prior to delivery but when the goods arrived one unit had a large chunk of wood knocked out of it's frame so we rejected it. What made this situation worse was that they refused to replace it. Instead they wanted to repair the unit...
We requested a new unit and compensation for the delays and damage on behalf of our clients but this company refused despite admitting liability.
Their sales manager and regional manager were very rude and didn't even appear to care about the terrible service they had provided.
BEWARE.... this company does not care about their customers, the service they provide or the condition of the products they deliver....
Its like ordering and buying a brand new car only to find it scratched on delivery. Who in their right mind would accept a repair.!
Let's hope they learn from their mistakes and the losses they incur due to the poor service they provide...
5 September 2014
Unprompted review
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