ID.me Reviews 7,130

Easy process, but it’s not optional and there should be other options. Why don’t I get to see th vital information of the people collecting my information. Maybe i should see their performance reviews. I don’t trust the process how is it transparent? Why not mail me statements. This is harder and harder to feel safe as one ages when the system of verification is based on blind trust in nameless, faceless, technology, and there are no other options. Gross.

No human being. No one to help. No one cares or they would do better than this.

This whole site is probably a scam and fraudulent. DO NOT give them all your personal information- I did and I’m sorry. There’s got to be a betters way to contact the IRS.

the best compatibility with the cellphone functions...

The process was easy but I was hoping it would answer the need to know how to respond to IRS’ question of how to send bank account numbers so I could get the refund(I forgot to send direct deposit numbers in my file paper).

My mother taught me to never say something bad about something so I will say no more....

I have never been more disappointed with an identity verification service. While ID.me lets me log in and validate my information on their own website, it consistently blocks my access on every other site that uses their service (like the IRS and VA), always claiming it is "unable to validate my identity." This makes the entire process completely pointless and incredibly frustrating.
I’ve wasted hours trying to resolve this, but their support is almost non-existent. The Help Desk only lets you choose from a handful of preselected issues—none of which even come close to describing the problem I’m facing. There’s no way to get real help or speak to an actual person; only a useless chat bot. ALL Governmental Agencies and Private Companies need to stop using ID ME.

Fast easy accurate! That's all you need for dealing with sensitive documentation. I will do it again very soon! 😁

I can't even explain how frustrated I am with ID.me!! I am an independent insurance agent and I help my clients get signed up for medicare (since it is the most annoying process ever!!)! For some reason ID.me would not recognize my client's phone number (even though he has had it for over 20 years), so we had to do a video call (after the entire process of taking pictures of his driver's license and insurance card three times). When we first got on the video call it said we would have to wait 34 minutes (the time goes up and down constantly) but in all actuality it took ONE AND A HALF HOURS!!!!!

Then once we got on the call, my camera wouldn't work so she transferred it to his phone and his microphone wouldn't work. She said to go into settings and make changes and while we were doing that SHE HUNG UP!!!!

I can't even with the government!!! Making an account on the ssa.gov website it a joke!!! They have made it so difficult to make an account, it ridiculous!! And we wonder why our government is losing money!! They are wasting everyone's time by making these systems so hard!!! So, now we are meeting AGAIN to try this process over!!! I just want to SCREAM!!!! So, basically I spent two hours with my client and got NOTHING accomplished!!!!! UGH!!!!

Easy process that worked in my 1ˢᵗ attempt.

It is a good ap. not so easy to complete, but all in all it is very useful.

I was trying to get info re tax refund. The steps for signing on thru ID.me were clear though the tasks were new to me - like the selfie. I appreciate the security but at one point feared that I might have entered a phishing site. But it all worked! And the IRS site had my info!

Made my experience using IRS website easier

Complicated. Invasión of privacy and personal space. REQUIRES ALL YOUR PERSONAL INFO - you know, the stuff the hackers want.
REQUIRES a smart phone.

And after all that? Still couldn’t get in to the site i was trying to get in to.

BTW, I already had an ID.me account. Why am i being put third this crap?

And now i have to SIGN IN AGAIN just to leave s review. WTF?

I am a very senior citizen but was able to navigate the system without assistance,
But have not been able to locate where to
Enter my banking info for a refund.

Could not find where to update personal info. Specifically bank info.

The person I was on the call with was very rude and very unprofessional. He saw I was having trouble yet never helped me out fully with the camera situation. He was shaking his head acting all frustrated as I was having trouble. The employee needs to go through training. He was a black man kind of light skin with glasses. Do better and the process was just horrible all in all. Train your employees better because their people skills are terrible and that’s their whole job. DO BETTER. Yall look like you scam folks too.

Hate that you must give up your biometrics now in order to get in. I did reluctantly just so I could turn off everything and go back to printed copies mailed to me. The government now has our biometrics (facial recognition) in their files. I don't trust them for this! Get ready for the mark of the beast and controlling every aspect of our lives. Agenda 2030 is coming fast. We will own nothing and be happy. Go back to paper copies.

I found it frustrating to have to resubmit my personal information multiple times.