Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
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DECEIVING COMPANY! They put you under automated subscription and charging you a whopping £39.90 a month. Not even a warning or a notification letting you know that you will be put into "membership" pr... See more
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
This company are misleading and take your money
This company are misleading and I ended up unknowingly subscribing to a monthly plan and they charged my account nearly £40 for a service I didn’t need or want. When challenged them
On it they would not listen and instead said I had agreed to it. Very underhanded. They obviously make money from this kind of business model. Do not fall for it. Plus the photo I tried to use for ID was also rejected so the whole thing was completely useless and very expensive. Con artists!
12 May 2026
Unprompted review
Reply from Id Photo
Hello Vicki,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the acceptance of the photo, ID requirements can vary depending on the authority or specific application, and final approval is always determined by the issuing institution. Even photos that meet general biometric standards may sometimes be rejected due to additional criteria.
If you believe there has been an issue with your billing or subscription handling, please contact our support team with your account email so we can review your case in detail.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Marine,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or that you were charged incorrectly, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
I had no idea I was signing up for a…
I had no idea I was signing up for a membership. So do not accidentally do this like me because they will not refund you. Even though I had no email of confirmation about this membership so I was not aware !
12 May 2026
Unprompted review
Reply from Id Photo
Hello Florence,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you did not receive a confirmation email, it is possible it was filtered into spam/junk or that a different email address was used at checkout. In such cases, we can help you locate your account and verify what communications were sent.
Please contact our support team with any details you have (name used at purchase or payment reference) so we can investigate your case properly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
misleading marketing
I paid for six months without realizing it. I modified one photo and paid for that, but the rest was done without my permission. That's on me, but it feels like misleading marketing.
12 May 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If multiple billing periods occurred, this would normally correspond to an active subscription not cancelled in time or linked to the same account. We understand this can be confusing and are sorry for the inconvenience.
Please contact our support team with your account email so we can review your billing history in detail and clarify exactly what happened on your account.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We cancelled the monthly subscription…
We cancelled the monthly subscription that we didn't realise we had signed up for (very hidden information on their website) and also received confirmation that the subscription had been cancelled. However payment continued to come out of our account. Two subscriptions at 39.90 euros a month!!!! appalling service and criminal behaviour!
11 May 2026
Unprompted review
Reply from Id Photo
Hello Vanessa,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you have received a cancellation confirmation but are still seeing charges, this may indicate either a duplicate account or an overlap in billing cycles before cancellation took full effect. In such cases, we need to check your account details to verify exactly what occurred.
Please contact our support team with your email address(es) used for purchase so we can investigate and resolve the issue.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Paid 2.90 for a photo i didnt get and…
Paid 2.90 for a photo i didnt get and then they tried to set up subscription which wasn't authorised at £39.90 per month. Bank thankfully blocked the transactions but make sure you go in and cancel the subscription straight away.
26 April 2026
Unprompted review
Reply from Id Photo
Hello Jay,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the missing photo, the file is normally available immediately after payment via download and email. If it was not received, this may be due to a technical delivery issue or email filtering, and our support team can resend it once your order is located.
If you believe there has been an issue with your billing or subscription, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Warning passport photos
Warning : passport photos.
I submitted a request for a passport photo. I uploaded a previous passport photo in order to obtain a new official certified photo. Once payment had been made, I only received a copy of my own photo, without an e-photo code. Paying €2.90 just to get a copy of my own photo...
10 May 2026
Unprompted review
Reply from Id Photo
Hello Auriane,
We are sorry to read about your experience and understand your frustration.
Our service allows users to upload or take a photo and have it processed into an ID-format image that meets general biometric requirements (background, cropping, and proportions). In most cases, depending on the selected option and country requirements, an additional “ePhoto / code” service may be included or required for official online submissions.
If you only received a standard processed image without an ePhoto code, it may be because that specific option was not selected or was not applicable to your order. We understand this can be confusing, and we are sorry for the lack of clarity you experienced.
If you would like us to check your order and confirm exactly what was purchased and delivered, please contact our support team with your email address used at checkout.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Jeff,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the missing ID photo, the file is normally available immediately after purchase via download and email. If you did not receive it, this may be due to a technical issue or email filtering. Our support team can verify your order and resend the file if necessary.
Please contact us with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
The photo does not comply with the…
The photo does not comply with the legislation required for a French identity card.
24 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience.
Our photos are generated according to general biometric ID photo standards, including size, framing, and background requirements. However, final acceptance for a French identity card is always determined by the relevant French administration, which may apply additional or stricter validation criteria.
If your photo was rejected, please contact our support team with your order details so we can review your file and assist you further.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
when I contacted ID photo to have a…
when I contacted ID photo to have a passport photo retouched, at no time was a subscription offer CLEARLY offered to me! So I noted two days after the €2.90 charge, a new charge of €39.90 corresponding to a subscription. Nothing is clearly stated and you have to go through the general terms to find an indication of commitment! It’s a form of scam since this subscription is almost hidden.
27 April 2026
Unprompted review
Reply from Id Photo
Bonjour Alain,
Nous sommes désolés de lire votre retour et comprenons votre mécontentement.
Lors de la commande, une offre d’essai est proposée afin de permettre l’utilisation du service à tarif réduit. Les conditions de cette offre, incluant la durée de la période d’essai ainsi que la reconduction automatique en abonnement mensuel si elle n’est pas annulée dans le délai indiqué, sont affichées avant validation et rappelées dans l’e-mail de confirmation.
Nous comprenons que cette information puisse ne pas avoir été suffisamment claire dans votre expérience et prenons votre remarque en considération afin d’améliorer la transparence.
Si vous souhaitez une vérification de votre dossier ou une assistance concernant votre abonnement, merci de contacter notre service client avec votre adresse e-mail de commande.
Cordialement,
L’équipe id-photo.pro
📞 +33 3 74 82 04 30 (lundi au samedi, 8h–20h)
📧 contact@id-photo.pro
Beware!!
Beware!!! There is a subscription charge of £39.90 per month when used that in my experience was not made clear enough. This needs to be cancelled within 48 hours to prevent the charge being levied. To be fair, after exchanging some emails, my charge was refunded. Only wish that I had read some reviews before using them.
1 May 2026
Unprompted review
Reply from Id Photo
Hello Wayne,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
SCAM BEWARE- unauthorised charge
Bought photos for €6.90, then a 2nd charge of £39.90.
On contacting the company they responded with:
'Unfortunately, you have decided to leave us by canceling your Unlimited Premium service. From now on, you will no longer have access to our service.'
There was no invoice or email explaining this fee, I did not sign up for this.
7 April 2026
Unprompted review
Reply from Id Photo
Hello JJ,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the message you received about cancellation, this is a standard confirmation indicating that access to the premium service has been stopped after cancellation. It does not replace billing details, which are managed according to the subscription status linked to the account used at purchase.
If you believe there has been an issue with your billing or that a charge was made in error, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
FRAUD -Recurring charges not clearly…
FRAUD -Recurring charges not clearly mentioned when you order a 2 euros photo, 39.90 euros charged monthly.
20 June 2025
Unprompted review
Reply from Id Photo
Hello Anne Laure,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
It is not available for ants France
It is not available for ants France. All time it remembered me for monthly and get my money 39,99 euros I not understand.your attention
5 May 2026
Unprompted review
Reply from Id Photo
Hello Emrah,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding compatibility with French services, our ID photos are generated according to general official standards, but acceptance for specific government platforms (such as ANTS or similar systems) can depend on additional validation rules set by those services.
If you believe there has been an issue with your subscription or billing, please contact our support team with your account email so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is Not a Trustworthy Site
I paid my money Did not get my e-photo!! Have emailed the company several times. Got a reply saying their system was having issues and they would revert as soon as possible Have heard nothing since. The Premis Number I got on the site, which I took a screenshot of, was a fake and not recognised by the DL site I purchased it for! Scam Scam!!
1 May 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
If you did not receive your ePhoto or if the reference number is not being recognised, this can sometimes happen due to a temporary technical issue during generation or transmission. In such cases, the system may still store your order, but the output may not have been properly delivered.
We also regret the delay in response you mention. If our support team has already informed you of an ongoing system issue, your case may still be in the processing queue.
Please contact our support team again with your order details and the email used at purchase so we can locate your file, verify your reference number, and either resend the correct ePhoto or assist you with a resolution.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Scam
Scam. Signs you up to monthly subscription charges 39.40. Cancelled but still says I’ll be billed again in June!
4 May 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you have already cancelled your subscription but are still seeing a future billing date, this usually means the cancellation may still be processing or not applied to the correct account. Please contact our support team with your account email so we can verify your status and ensure no further charges are applied.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
It's a scam
It's a scam. I got debited 39.90€ per month without agreeing anything.
3 May 2026
Unprompted review
Reply from Id Photo
Hello Victor,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Terrible company
Terrible company! I’ve paid over £45 for one screenshot of a selfie! It didn’t even download properly. This company absolutely rob you! Disgusting
23 April 2026
Unprompted review
Reply from Id Photo
Hello Mrs Hannah,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the download issue, the file is normally available immediately after payment both on the confirmation page and via email. If the download did not work properly, it may be due to a browser or connection issue, and our support team can resend the file once your order is located.
If you would like us to review your case, please contact our support team with your account email and payment details so we can assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Total Scam
Total Scam. You "buy" on picture, and within the checkout in the terms is a well hidden hint, that you agree to an monthly subscription of 39,90€ , if not actively cancelled.
Be aware and use another service
3 May 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Leeches
Cheap rates to entice you with cheap passport photos options and then small print says you will be charged 40 per month unless you cancel subscription. I forgot to cancel and paid for 2 months after which I realised. Leeches! Stay away!
24 February 2026
Unprompted review
Reply from Id Photo
Hello Mihir,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
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