ICE36 UK Reviews 103

Awful website, no one is around to contact, I can not withdraw my own funds without providing personal details which I do not feel safe to do so.
Reading all the bad reviews worries me. I will be contacting my bank to see if they can stop the pending transaction on my account from being released to the company.
I can not see how I can delete my account either, if anyone knows I would really appreciate your help?

The worst site ever. DON NOT FALL FOR THE CON OF THE BONUS. I deposited £10 and got the bonus and won £120 cash yet because I still had an active £22 bonus they said I can’t withdraw until the bonus is played by using my real money balance. PLEASE EVERYONE STAY AWAY. Worst scam casino with no phone hotline. Based in MALTA - They should only get 0 stars but I had to give 1 which is the lowest

Given there are so many casinos to choose from I'd avoid this one.

I was lucky enough to win £3100 from a small deposit.

I provided all the requested ID yet was unable to withdraw anything. This had to be followed up manually.

Only then did the fourth document to upload become selectable in the client area - it wasn't there before so could not have been uploaded.

Uploaded that. Allowed to make one withdrawal. Then asked for proof of source of funds. Second withdrawal blocked until provided.

Provided that. Knocked back as "unclear". Followed up. Finally allowed to make second withdrawal. Did so, withdrew everything.

Then asked for a bank statement of a related account. Couldn't find a way to close the account so in order to put a stop to this I excluded myself from the site which then stopped all communication.

I understand the regulations however the way this was handled had me searching for the details of the regulator for the first time ever, expecting to have to approach them (I did not need to do so in the end) and I was actually surprised to be able to get any money out of it.

The site works fine but as soon as someone finds a problem with withdrawing they won't return and I won't be going back.

I recently received a email from this site deposit £20 and receive 250 free spins in starburst what a fantastic offer mmm, they kept there word I deposited £20 to give the site a go and instantly received my 250 free spins, I really enjoyed the spins and won £36, I then explored the site in which the site does have a good selection of game in which I enjoyed, after 3 days of playing diffrent slots my cash balance was upto £100 and my bonus was still there of £36, I had played enough so I tried to withdraw this required 3 forms of Id all uploaded and accepted 12 hours to be approved, left it a day and no email, I then logged in to withdraw and my Id had been accepted, still unable to withdraw because I have a active bonus, onto the live chat for 30 minutes, the lady kindly said you can withdraw your £100 but you will lose your £36 bonus I said I totally understand that and I know you have to play through your bonus funds many times before withdrawing as it happens on many sites that I have played on, then all of the sudden the lady said if I cancel your bonus you will lose your real money????, totally confused by this because I had won the £100 with my real money not bonus funds and must of staked over £1000 as I kept winning and losing, I asked to speak to a manager and he said the same thing, so I could not even withdraw my initial £20 deposit now, I played through my funds and my balance is now zero so I will not be using this site again, I think a bit of advise if you play on this site do not use a bonus code or accept a bonus, make sure you have all the relevant documentation if you want to withdraw funds but if withdrawing back to your card allow 5-7 as adviced on there site, this is the only site that I have played on that has this kind of structure on withdrawing your real money, I feel this is really unacceptable and should be addressed, I would love a email from ICE36 on this because I feel really cold now after my experience

This is one online casino to avoid at all costs. Do not return your emails. Do not let you cash out without verification which all casino do. But on top need bank statements and proof of source of income. Just to let you withdraw. THEY WILL BLOCK withdrawal and delay as much as poss. Been warned

Awful do not use £80 and not one bonus on a game biggest joke of a site Iv ever played they will just take your money stay away from this robbing site

Didn’t pay me my £1500 winnings and only paid £200 “as a good will gesture” hhahaha never heard anything like it, do not ever use this casino!

Dishonest group... conned me out of £6000 of winnings and haven’t replied to my last 4 complaint emails!! Do not spend a penny with this group!!

Biggest scam ID required to withdraw but no ID required to put money in, they stop you getting your money hoping you will get bored of waiting and blow the money

They make it really, really hard for you to withdraw your winnings. The just throw up barrier after barrier. I guess that is their business model and obviously don't want people winning too much. Very annoying though.

This casino understands how it works!
The range of games is very extensive.
With the daily picks you will be tempted and pampered with various 'gifts' every day
The friendly people of the suport make it complete you feel treated like a guest in a 'casino'. Very understanding and hospitable.

Won a bit and lost a bit, paid out in 24 hours . Rui in customer service very helpful 👍

Really good website full of really good and fun games and rewards and the support team are very helpful.