ICE36 UK Reviews 103

Just joined this site today. Deposited just £10 and got the £10 bonus. Took an hour or so to spin down to zero and bonus used up so then deposited a further £50. From that, I won £250 and clicked withdraw. I uploaded my ID straifht away so they shoukdn't need to request that. Now, I'm just going to wait and see if they pay out tomorrow. If they do (or don't), I'll come back here and update.
EDIT: 2.45am, withdrawal processed and approved. Now to wait and see how long it takes to receive it.
This reminds me of how casinos used to operate but as long as they're not stalling, I don't mind waiting a day or two.
EDIT : Money in my account less than 24 hours after hitting withdraw. Very satisfied with Ice36

EDIT 11/5/23: So, after a few easy withdrawals, they suddenly need all my documents again as well as payslips, bank statements and a statement of deposit..dunno wth that is?) So, uploaded allbut that statement and guess this is where my problems with ice36 begin. I assume the £130 i tried to withdraw will disappear now so I've kept screenshots of everything. Annoyed that they havent asked me for these docs by email and, if i hadnt checked to see if they processed it, Id be unaware they wanted them. Majorly annoyed because they let me deposit more even though they obv dont intend to pay out. 24 hours from now, I contact the relevant gambling commission.

I play on numerous platforms and am glad I found this website to see how people are treated in casinos. I opened an account on ice36 as I watch U tube streamers and they always seem to win big on ice36 and sister sites.i now know that they are getting back handed for directing people to rogue and nasty sites. I made a few small deposits. Tried to take 40 pounds out was denied. I send my passport my bank statement and proof off address to all casinos and is more than adaqaute proof. Not on this platform. They want to know what you had for breakfast. How can people play on these sites. They treat you like a fool. Also lord ping is the same nonsense. You should ask for verification on first deposit. Not wait till someone against enormous odds gets a win. No good having great slots if they don't pay out now and again. I closed account for 6 weeks and they have a cheek to email me my account is reopened. Lol. No chance why play in casino that is moneybox and doesn't honour people's withdrawls

I have honestly never seen anything like it in my life, this site is terrible.
On any other Online casino you can Make a deposit and Withdraw Money right away! But NOT from ICE36.
This is absolutely Ridiculous It's been a month and still can't get my hard earned £100 back!! How on Earth do you run a business? You have so many terrible reviews regarding the same issue.... So why don't you take note and correct the issues.

I have sent numerous emails to the companie and I only got I e reply telling me once again that I needed to upload my documents which I have now done TWICE, but still can withdraw my money as no one has got back to me.

They shouldn't be allowed to trade!!

I didn't want to write a negative review, but I'd hate for anyone to go through what I've experienced, so I need to voice it.

The deposits are easy. The games are great. The withdrawals, however...

It took 9 days for my requested ID's to clear. They want A LOT. More than anyone I've ever dealt with, and I've dealt with house sales/purchases, births, deaths, and wills. Eventually, they all cleared. Then there was a problem where I had to remove all active bonus money before I could withdraw anything (what's the point in bonus money if you can't cash any of it in?). Finally, I was able to make a withdrawal. 3 days later, through PayPal, it worked. 2 days later the next withdrawal, through PayPal, worked, and I felt I might have been unnecessarily frustrated before.

However... The third, and final, withdrawal didn't go through. Apparently, they are unable to withdraw via that method (which they had successfully, twice), and now needed full bank details. I sent them (everything... account number, sort code, swift code - everything they asked for). Nothing! I got another message asking for them again. I sent them again. And again. I asked them to phone me. Nothing!

5 days later, and I am still in the dark.

The main problem with Ice36 is the communication. You have 2 methods only. First... Emailing help/support. They don't reply, and most emails bounce back. I was given a 2nd email address to contact, but that wasn't recognised. Second... Help Chat. This is dealt with like an email, in that someone will 'eventually' look at it (a day or two later), and message you back, more often than not with a copy and paste reply that proves they haven't read your message. It certainly is NOT 'live chat'. It certainly isn't 'helpful'.

Over 2 weeks since trying to make my first withdrawal, I am still begging for my money, trying to get a reply, and regretting the day I put my trust and money in this dodgy online casino.

It shouldn't be this difficult, stressful, or complicated. My best advice for anyone wanting to enjoy the great games they have to offer... Don't! Move on! Avoid!

Terrible customer supoport with live support non-existent. They dont give promotional bonus to certian players either and there withdrawals are always slow.
Far better gambling sites out there to join.

Just a point to ppl who say it's a scam well you are all WRONG coz ice36 is a legit company who paid me my winnings £600 with in 2 days of approval so anyone using ice36 it ISNT A SCAM I found the site a well organised site and would recommend to anyone it does pay out aslong as you are verified which is very simple and easy 5 stars from me b johnson

I've contacted an independent site (ADR) to try and resolve the issue im having with this site. I have been a customer since December, sent my documents, and received an email saying they were verified. I have been depositing and playing without issue. Tried to make a withdrawal, and it was blocked because they wanted the exact same documents they already verified. Sent them again, and it said they would be verified within 12 hours. It's been days now, but I still can't withdraw, and the customer support is non-existent. Seems they will do anything to avoid a payout. Avoid !!!!

Good points first great app for phone great games loads of choice.bad points no customer service don’t answer your emails no live chat. My problem is at moment lodged 100 pounds won 100 pounds so what I do is if I win double my amount lodged I take out what I lodged. Lost the profit happy with that because I gamble for entertainment. But it’s been nearly a month now and still not received my 100 pounds I understand they have to do everything by the book but this is ridiculous. Even lodged an extra 10 pounds through a bank transfer to see if that would work. I really do think I am going to stick to the main competitors In casinos. Avoid avoid avoid. Update finally got a message about my withdrawal think it’s been sorted I wonder if it’s the review I put on here that moved things on lol

With them awhile. Account is verified. Everytime I win I worry I won't receive my money over all the bad reviews. I keep waiting for something to go wrong!! Has not happened! Always in my account within 24hours. Have recieved a gift voucher from them too never any problems. Really happy with them.

Does not pay out money please anyone that has problems with this site report to gambling commissions as tgey need investigating my report has already been put in

You have to cancel your bonus payments before you can withdraw.
Once you have figured how to do that they will only let you only withdraw one payment at a time.
Only give them 2 stars coz they games were good.
But need to make withdrawals easier.
Over all I would avoid them.
Thought I would give these another chance tonight but after play the Monopoly game released how rigged their site it’s only Monopoly I know you can land on the same square 3 times in a row after you land on the chance or community square.
Closed my account so as I’m not tempted again

They keeping your money, asked for verification, wait few days nothing happened, no customer service just boot with same answers
Never see casino like this
My point so far is do not play there
They should be banned
I’m sending few emails not even replying
Like for me is huge scam and authorities should watch them
Avoid Avoid

Ice36 is a scam when you go to withdraw it will not let you very bad pay out stay away. They will let you deposit thousands and when you get a win you need to upload more documents.

I have problem veryfication documents. I want withdrawal my money 300£??????I sent everything documents what problem. Bad Casino first time problem

Looks like a scam site to me paid £20 in won £120 tried to withdraw £100 through Apple Pay (how I made my deposit) got an email saying they couldn’t use my selected withdrawal method (even though it was fine for a deposit) and I needed to provide my bank details. Provided all the information required instantly no response. In total I’ve sent 5 emails to this “support email” and I’ve had no reply. Avoid don’t make the same mistake I have.

Great site deposited 30 pound with out the bonuses won 1500 paid me 3days later excellent 👍 so all those bad reviews on here egnor them give ice36.co.uk ago you will be surprised just remember payouts are a little longer than usual excellent site and a good fair play site

Deposited 15 pounds, left my bank immediately but not credited to my account. Customer service (live chat) is just a’bot’ with no actual agents to help! So glad I didn’t deposit a higher amount! I’d honestly play elsewhere with a more reliable gaming site !

SCAM. when I tried to withdraw my money my account has been pending. They asked me to send the confirmation of my debit card and when i did i got no reply from them. I sent them few emails and I tried to use their chat but no one answered.

I have been playing the game I won £8100 when I went to collect my winnings they had gone the said I breached the bonus rule I had wagered more than £3000 the wager was only £1800 and I’m still chasing them for my winnings I will be taking it further please stay away from this site they will con you!!!

I have got a big win around 800 and every time I contact customer support send them emails they never respond asked me to send a screenshot I I did that and I haven’t Heard anything I haven’t received anything else for over 14 days now not including weekends