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IBZ Motorz  Reviews 

290
•
TrustScore 4.5 out of 5

4.3

Used Car Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making the entire vehicle purchasing journey completely smooth, easy, and entirely straightforward. Many buyers deeply appreciate the transparent communication, excellent finance options, fair pricing, and quality cars that consistently match their advertised descriptions. Some reviewers were not happy with the customer service, pointing out very rude behavior, unprofessional responses, and dismissive attitudes from the team during critical interactions. Additionally, several people experienced unexpected mechanical issues shortly after driving away and faced serious difficulties when seeking proper support, refunds, or necessary vehicle repairs.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. Many... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some consumers report a fantastic... See more

Staff

Customers had positive experiences with staff, highlighting helpful and honest interactions throughout their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more

Company replied

Rated 5 out of 5 stars

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(290)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very knowledgeable and honest

Very knowledgeable and honest, caring staff, not pushy. Great service and fantastic cars. 10/10 Frank & Faz was amazing to deal with, flawless from start to finish I would definitely use again

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Best in the game!

Best in the game!! Man like Faz top in the game! Gave me best finance option that was available!! Happy with the service received from Faz!!

3 May 2023
Unprompted review

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