iBUYPOWER Reviews 5,809

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the user experience, finding the setup straightforward and the systems performing smoothly without issues. People appreciate the quality and value, often highlighting the competitive pricing and the inclusion of high-end components, making it a great deal for gamers. The build quality is frequently praised, with many noting the clean and modern aesthetics, as well as the reliability of the systems for both gaming and everyday use. Conversely, a small portion of people felt dissatisfied with customer service, citing issues like slow response times, unhelpful interactions, and difficulties with warranty claims or faulty parts. Some customers also mentioned receiving damaged products or experiencing component failures shortly after purchase, leading to frustration with the resolution process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing significant... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected costs... See more

User experience

People report positive experiences with user experience, highlighting easy setup and smooth performance for... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this iBUYPOWER Slate Gaming PC (model SBI5N5701) from Walmart and have been using it for a short time. So far, everything has been working great. The PC arrived well-packaged and setu... See more

Rated 5 out of 5 stars

Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructi... See more

Rated 5 out of 5 stars

They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (... See more


Company details

  1. Computer and Accessories Store

Written by the company

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Don't buy a prebuilt pc from here

I purchased a prebuilt PC back in July 2024 and within a month, was having issues with the CPU. Was told it was the intel issue, send it back via RMA and we'll fix it. No problem, sent it in, they "fixed" the cpu and ran and sent it back within 3 days. Awesome.

Within the next month, started having issues again. Tried to work through tech support to resolve it to avoid sending it back a second time but then the pc started blue screening, etc so I sent it back a second time. I called several times and was told it'll take a week to repair then two. It took over two weeks to even get assigned to a tech to be looked at despite it being the second RMA. They had to replace the mobo, cpu and ram again and it has now been over 2 days since the repairs were done to be sent for shipping with no update. It hasn't even been packaged for shipping yet.

I asked for an extension of the warranty as they have had possession of the computer for over a month and have been told that is not possible and that the only "compensation" they offer is a shipping upgrade but since I'm within 2 day shipping range anyways it's not possible.

This process has been so frustrating to constantly be receiving different information or no communication at all. I cannot recommend this company less if you're looking to buy a custom prebuilt pc unless you're okay with the build being with them for weeks on end. I don't fault them for bad parts, shit happens, but the level of transparency, miscommunication and abysmal speed on something I spent $3.5k+ on is just insane and makes for a poor customer experience.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy plug and play

I recently purchased a custom PC from iBuyPower, and I couldn't be happier with the experience. The setup was a breeze—literally plug-and-play right out of the box. It arrived super quickly, and everything was well-packed to ensure no damage during shipping. My new system is fast, smooth, and handles everything I throw at it. Highly recommend, and I will definitely buy from them again!

11 April 2025
Rated 5 out of 5 stars

Excellent Comfort and Service.

I used to be very indecisive and had to do extensive research to feel comfortable about what first PC I would get. I didn't expect iBuyPower to be my final decision, but I don't regret it. They have excellent customer support that stays after hours with you to install a GPU. They have amazing options for those who want to buy a custom pre-built. All while putting the PC through meticulous tests to ensure your comfort and satisfaction of staying on budget. Fantastic work. iBP deserves all the business it can and should get. If you're on the edge and indecisive, choose iBP.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful PC I recommend for beginners…

Wonderful PC I recommend for beginners and people then playing games and just need to upgrade on their PC. I highly recommend this PC it’s run smoothly. It’s a quiet, good gaming PC and it’s nice highly recommend.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience! I've purchased from a few similar companies and I feel like ibuypower was the not only the best value, but they also did the best job building out of everyone! Everything was packaged very securely and my computer looks stunning - very happy with my purchase :)

26 March 2025

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