IBKSPORT.COM Reviews 

I got my part with in two weeks shipped to the USA

I had to order a part to ship to the US that was unavailable elsewhere. It was misdelivered but these guys worked with the carrier to sort it out and I was able to recover the package. A+ on service.

Difficult to shop from the USA. I was looking for a specific PAS Normal Studios vest which IBK has in stock but trying to purchase with their invoicing system was very difficult to navigate. It was also a mystery of when it would ship as the arrival date was much different than the actual arrival. The most frustrating part was trying to check on the status of my order, their system requires too many steps and I would often get an error. Eventually my order was delivered, later than expected, but it was exactly what I was looking for. Unsure if I'll shop here again.

They were helpful during the painful process of importing my bike.

The time between my confirmation of my order and the update of the item being shipped took awhile to come through and I wasn't sure if the site was legit.

I tried accessing the online order tracker but it didn't work and internal social media links from the confirmation email took me to a different FB page.

However, a reply from customer service with my FedEx tracking code restored hope. FedEx also took awhile for the item to be shipped however it could be due to the current disruptions to air space travel of the Middle East.

Overall, glad I received my item as this was a hard to find part to complete my build.

Everythins worked perfectly fine. Questions were quickly answered. Delivery worked out. I can only recommend. Stan

Great bike and adaptable services.

order was without problems, shipping was within few days, bike arrived in perfect condition after less than two weeks,

Great price, fast international shipping!

Excellent service. Fast delivery.

Great purchase experience, fast shipping and part arrived to the US in great condition.

Delivery arrived week after the date which was presented to me when I was ordering items. The person who I contacted regarding late delivery was very rude to me when I was trying to get information about my order, totally not professional. When I asked why my order was not sent yet (when there was already the day when I should have my items at home btw) they told me that... it's summer so that's why basically... If there is a summer and straight away you know that you can not keep delivery dates which you presenting to the customer when the one is placing the order you should REMOVE THIS INFORMATION FOR THE SUMMER PERIOD - as simple as that and for sure better then laying people around.  After all the delays and weird customer support there was no compensation for late delivery and no apologies for not correct information on the website. Shop kept saying that because of summer they could not deliver parcel on time (like I should take it under consideration when placing the order). 

Great customer support.
Delivery was slower than initially promised but it wasn’t too much of a delay.

Muy buena atención a mis necesidades. Increíbles en el sentido de servicio. Ordené desde los Estados Unidos y sin ningún problema. La ayuda y atención después de recibir ha side increíble también. Estoy muy contento con mi compra.

I ordered from USA and their service and attention has been incredible. Even after purchase care has been fantastic. They truly care about the customer and their experience.

Delivered in promised time and exactly what was ordered

Commande conforme, bien emballée et livrée dans les temps. Délais respecté.
Compliant order, well packaged and delivered on time. Deadlines respected.

Smooth purchase, good support and updates when the bike were delayed.

Buying a bike from IBK at your own risk!!

I bought the Orbea Rise M20. To my great surprise, when I received the bike, it did not match the images they had posted on their website. Additionally, one of the brakes required bleeding, and the cable for the dropper was also incorrectly mounted.

They refused to take responsibility for having posted an incorrect image, saying that I could just contact Orbea. However, on Orbea’s website, they had the correct image that corresponded to the bike I received, but not the one that was on IBK's website.

Regarding the issues with the bike I received, they also refused to take responsibility, as I had not paid the 65 euros for them to assemble it.

Since their only response to my complaints was that I could just return it, I chose to do that. To my great surprise, it cost over 300 euros to return the bike—three times as much as it cost to have it shipped to me. So now I have spent over 400 euros on a bike that I could not use for anything.

All in all, a terrible experience with some of the worst customer service, as they would not take any responsibility for their mistakes. So I really hope that anyone else buying from IBK has better luck than I did. One thing is certain: I definitely won’t take the chance again, even though their prices are good.

Fast deliveries to Sweden. Good package with no damage.

Very good. Shipping was fast👍