I cannot speak highly enough of Amy and the team at Simply. From start to finish, they are an absolute pleasure to deal with — professional, responsive, and genuinely caring about their customers. The... See more
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Great overall experience. Very prompt response to emails whether its an enquiry or order. Good quality products, Great price and delivery very quick! If an issue occurs, dealt with immediately wi... See more
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One of the nicest and most professional companies we've had the pleasure of dealing with. Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issue... See more
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I contacted IBC simply via their website contact page about a problem I’d had with a purchase made through a third party. I had a very courteous and positive response the next working day and they... See more
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Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Food and Beverage Exporter
- Food Manufacturer
- Manufacturer
Written by the company
IBC Simply are a UK manufacturer and supplier of quality food and drink products. With more than 250 products across our ranges, we have everything you need to stock your coffee shop, restaurants and bars, garden centre, attraction or at-home barista station. We take great pride in our products, working hard to ensure all our ingredients are ethically sourced and of the highest quality. As a family business, you become part of the family when you buy Simply and we want to help grow your business as we grow ours. SYRUPS - We have over 70 flavours of syrups to choose from, with a huge range of sugar free syrups as well as some made with organic sugar. All our syrups are nut free and suitable for vegans, with a large range that are Halal certified. Add our syrups to coffee, hot chocolates, frappes, cheesecakes, pancake batter and more! You can also try our iced teas, coolers and winter warmer syrups which make drinks in seconds just by mixing with water. We have something for every season. FRAPPES - Our range of ice cold frappes come in 10 flavours so you can make delicious iced drinks for everyone. The entire range is vegetarian, as well as our vegan frappe powders that are fantastic when made with soya milk. Just blend a frappe powder with milk, ice and any of our syrups for a tasty treat. If you don’t have a blender, you can use our pourable frappe liquid over ice instead. HOT CHOCOLATES - Our selection of hot chocolates are a must have for your drinks collection. With our selection of vegan and vegetarian hot chocolate powders, you can create thick and creamy winter drinks easily. Our ruby chocolate powder makes a bright pink, slightly berry flavoured treat, while our drinking chocolate powder is a classic option that’s suitable for vegans. MENU SUGGESTIONS - Here at Simply, we don’t just provide great products. We also help you to plan your seasonal menus with a huge selection of recipes and ideas. If you’re not sure what flavours are right for your customers or the time of year, we’re here to help.
Contact info
1st Floor, Riverdale House, 19-21 High Street, AL4 8BB, Wheathampstead, United Kingdom
- 08006895128
- sales@ibcsimply.com
- ibcsimply.com
4.8
Excellent
117 reviews
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Reply from IBC Simply
Hi Muhammad,
Thank you for your feedback! We're so pleased to hear that you were happy with the service you received, we'll pass your feedback on to the team.
We look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
Amazing company to deal with
Amazing company to deal with. Love the luxury spiced chai latte. Got in touch with the company asking to get some products and Amy couldn't have been anymore helpful. I will be getting lots more .
Thanks Amy
8 April 2025
Unprompted review
Reply from IBC Simply
Hi Alan,
Thank you for your feedback!
We're really happy to see that you're happy with the service received from Amy and the products received. We'll pass your feedback on to Amy.
We look forward to speaking with you again soon!
Best wishes,
The IBC Simply Team
Greta company an great customer service!
11 March 2025
Unprompted review
Reply from IBC Simply
Hi Heather,
We're really happy to hear that you're pleased with the service you have received, thank you for your feedback!
We look forward to speaking with you soon!
Best wishes,
The IBC Simply Team
Everything was delivery on time and…
Everything was delivery on time and perfect conditions.
11 March 2025
Unprompted review
Reply from IBC Simply
Hi Estela,
Thank you for your feedback! We're really happy to hear that you're pleased with the service received and we look forward to speaking with you again soon.
If you need anything get in touch!
Best wishes,
The IBC Simply Team
Very friendly and helpful customer…
Very friendly and helpful customer service. Our orders are processed quickly and precisely. Communication at the highest level. I would like to have such service in other companies as well!
6 March 2025
Unprompted review
Reply from IBC Simply
Hi Barbara,
We're really happy to hear that you received the great customer service we aim to offer to our customers, we'll pass this on to the team!
Thank you so much for your great feedback and we look forward to speaking to you soon.
Best wishes,
The IBC Simply Team
Milkshake Topping Sauce
We order x6 products from the IBC range which are a great success with our customers. They are good quality tasty products and would recommend them to anyone in the industry.
4 March 2025
Unprompted review
Reply from IBC Simply
Hi Sam,
Thank you for your feedback.
We're thrilled to hear that you're happy with the products received, and it's great to hear that your customers loved them too!
Take a look at our full range and let us know if you're interested in trying anything else. We look forward to speaking to you soon!
Best wishes,
The IBC Simply Team
Excellent as ever
6 February 2025
Reply from IBC Simply
Hi Jonathan,
Thank you for your feedback, we really appreciate it! It's great to hear you're happy with the service received and we look forward to speaking to you again soon.
Best wishes,
The IBC Simply Team
IBC are so easy to order from
IBC are so easy to order from. Helpful and polite. Great range of products, basically everything you would need to make delicious drinks.
Deliver is fast too and they even check you have received it all and in good order.
4 February 2025
Unprompted review
Reply from IBC Simply
Hi there,
Thank you so much for your great feedback!
We're so happy to hear that you're pleased with the service received and with the products ordered. We'll pass your feedback on to the team and are looking forward to speaking to you again soon!
Best wishes,
The IBC Simply Team
Chocolate Drops
I always receive a very fast reply. My order is usually processed within 24hours and with me by the end of the week. Grateful for the reliability and will continue to use you all because of it. Thanks!
24 January 2025
Unprompted review
Reply from IBC Simply
Hi Nicole,
Thank you for your great feedback! We're thrilled to hear that you're happy with the service received and we look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
Ordered coffee syrup and was delivered…good service
Ordered coffee syrup and was delivered the following day
20 January 2025
Unprompted review
Reply from IBC Simply
Hi Ann,
We're really happy to hear that you're pleased with the service you received and we hope you love your products!
Thank you so much for your feedback and we look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
Reply from IBC Simply
Hi Faiq,
Thank you for your feedback, we really appreciate it! We're happy to hear that you received the great service we aim to offer and we look forward to speaking to you again soon!
Best wishes,
The IBC Simply Team
Great service
Connie is great, quick to reply and raise invoice. A credit to the company
9 January 2025
Unprompted review
Reply from IBC Simply
Hi Nina,
We're really glad to see feedback like this, thank you! We'll pass your feedback on to Connie and look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
Fantastic customer service
I contacted Simply's customer support after unfortunately getting a bottle of their syrup from amazon that had gone bad in order to let them know in case of production issues, and even though I had already received a refund for it through amazon, their support sent me out a new bottle free of charge ! The rep I spoke with was very kind and the replacement bottle arrived super quickly. A great company I would definitely recommend and purchase from again in the future !
12 December 2024
Unprompted review
Reply from IBC Simply
Hi Shannon,
We appreciate you getting in touch to let us know there was an issue, despite purchasing from elsewhere, and we're glad that we could've helped reach a solution for you.
Thank you for this feedback and we hope to speak to you again in the future!
Best wishes,
The IBC Simply Team
Always great service from IBC Simply
Always great service from IBC Simply, however the 2kg Tubs of Drinking chocolate, as often or not arrive split open
8 January 2025
Reply from IBC Simply
Hi there,
Thanks for your feedback!
We're so sorry to see that there's been some issues with our order. We want all of our customers to be completely satisfied with the service they received and the products they order, so to see this isn't the case on this occasion is extremely disappointing for us.
We'd love to see what we can do to make things right here. One of the team will reach out to you shortly to try and resolve this issue with you.
Once again, we're so sorry for the inconvenience caused. We hope we can make things right quickly and we look forward to speaking to you again soon.
Best wishes,
The IBC Simply Team
Excellent customer service
Excellent customer service, lovely products and prompt delivery, absolutely love these guys :)
14 January 2025
Unprompted review
Reply from IBC Simply
Hi Angus,
Thank you so much for your lovely feedback! We're glad you're happy with the service received and your products.
We look forward to speaking to you again soon!
Best wishes,
The IBC Simply Team
always reliable and fast delivery
always reliable and fast delivery
Thank you
23 December 2024
Unprompted review
Reply from IBC Simply
Hi there,
Thank you for your feedback, we really appreciate it!
We look forward to speaking to you again soon.
Best wishes,
The IBC Simply Team
Connie was v helpful
28 November 2024
Reply from IBC Simply
Hi Keith,
Thank you for your feedback! We're glad to hear you received great service from Connie. Hopefully you enjoy our products as much as we enjoy serving you!
Best wishes,
The IBC Simply Team
Excellent Customer service
I contacted IBC simply via their website contact page about a problem I’d had with a purchase made through a third party.
I had a very courteous and positive response the next working day and they went above and beyond to solve the issue and put it right.
Excellent customer service - would buy again and recommend them.
3 December 2024
Unprompted review
Reply from IBC Simply
Hi Jo,
Thank you for your feedback! We're thrilled to hear you're happy with the service you received and we look forward to speaking to you again soon.
Best wishes,
The IBC Simply Team
Great Service! Great Syrups!
I absolutely love Simply Syrups! Top-notch syrups, with an array of flavours that elevate both coffees and cocktails. Their customer service is fantastic, whenever I've had a question or needed assistance, they've been incredibly responsive and pleasant to deal with, plus they turn orders around quickly. Great all round experience, my go-to choice for premium syrups.
30 October 2024
Reply from IBC Simply
Hi Donna,
We're delighted to hear that you're happy with the service from our team and with the products you've ordered!
Thanks so much for your feedback!
Best wishes,
The IBC Simply Team
very great service from the customers…
very great service from the customers service
24 September 2024
Reply from IBC Simply
Hi there,
Thank you for your feedback, we really appreciate it! It's great to see you're happy with the service you received from the team and we look forward to speaking with you again soon.
Best wishes,
The IBC Simply Team
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