1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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We provide legal and accounting services to a number of international clients. Some of our clients use the services of iBanFirst. All such clients have expressed great appreciation and satisfaction wi... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
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I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used these guys for over 10…
I have used these guys for over 10 Years, I can't recommend them enough. I trade with Dominic Baldwin but everyone there I have dealt with is great. The best exchange rate and instant payment and most important No issues! :-)
2 February 2024
Unprompted review
Reply from iBanFirst
Thank you for taking the time to leave a review and for the positive feedback! We appreciate you and for having been with us for over 10 years! We'll pass the feedback onto Dom and the rest of the team.
- Team iBanFirst
As an existing client of iBanFirst
As an existing client of iBanFirst, through its previous trading as Cornhill, I have nothing but the highest of praise for this London firm of currency traders. Excellent and yet still personable service always - and their market rates are unbeatable. Thoroughly recommend.
13 February 2024
Unprompted review
Reply from iBanFirst
Thank you for the lovely feedback and for taking the time to write a review. We appreciate it and have shared this with the trading team!
– Team iBanFirst
Great platform with a lot of excellent tools
Great platform with a lot of excellent tools that help in the daily doing. It is a good combination of online trading with high availability of personal support when needed. I am working with the team in Munich which is higly responsible and have good humor.
Speed of payments and the payment tracking is excellent- I have not seen anything better so far. Please keep on to the constant development of services, I am looking forward to the upcoming new services.
13 February 2024
Unprompted review
Reply from iBanFirst
Hello Martin
Thank you for your positive review! We're delighted to hear that you find our platform full of excellent tools and appreciate the combination of online trading with personalized support. Our office in Germany will appreciate it.
Rest assured, we're committed to ongoing service development, and we look forward to unveiling new features in the future.
Thank you for choosing IbanFirst.
Team iBanFirst
Simple explanations but thorough.
The least; most important information as possible!
13 February 2024
Unprompted review
Reply from iBanFirst
Thank you for taking the time to share your feedback! We appreciate it.
Team iBanFirst Ltd
Better fees and FX risk undercontrol / Menos comisiones y control del riesgo
We have been working with iBanFirst for 2 years and we are happy because they have greatly improved our operations, they are fast and very transparent.
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Llevamos 2 años trabajando con iBanFirst y contentos porque nos han mejorado mucho nuestra operativa, son rápidos y muy transaparentes.
12 February 2024
Unprompted review
Reply from iBanFirst
Dear Daniel Torreblanca,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that iBanFirst has been able to greatly improve your operations over the past two years.
Ensuring speed and transparency are core values for us, and it's fantastic to know that you've found our services to reflect that.
We greatly appreciate your trust in us and look forward to continuing to support you in the future.
---------------------------------------------------
Hola Daniel Torreblanca,
¡Muchas gracias por tomarte el tiempo de compartir tu experiencia positiva con nosotros! Nos alegra mucho saber que iBanFirst ha podido mejorar considerablemente tu operativa durante los últimos dos años.
Garantizar la rapidez y transparencia son valores fundamentales para nosotros, y es fantástico saber que has encontrado que nuestros servicios reflejan eso.
Apreciamos enormemente tu confianza en nosotros y esperamos seguir apoyándote en el futuro.
Team iBanFirst
Avoid, it is scam
Title: Unresolved $900 Charge
Experienced an unexplained charge from ibanfirst and received no response to our inquiries. Extremely disappointed with the lack of communication and transparency. Urgent improvement in customer service needed.
2 February 2024
Unprompted review
Reply from iBanFirst
Dear Behnaz Hakan,
Unfortunate to read about your experience.
We always strive to be transparent and open in the fees we charge to our clients. We’d like to reach out to you and get your issue sorted out properly. However, we can’t retrace the name Behnaz Hakan with any matches in our database.
Please reach out to us on csm@ibanfirst.com or via the phone number of one of our offices (https://ibanfirst.com/about-us).
Best regards,
Team iBanFirst
Good service from start to finish
My transaction went very well and I was pleased with the service provided by Dominic and the team at IbanFirst.
2 February 2024
Unprompted review
Reply from iBanFirst
Thank you for the feedback and for taking the time to leave a review! We've passed the feedback on to Dom and the team.
– Team iBanFirst Ltd
The very bad experience I had with this…
The very bad experience I had with this platform was the delay in support response. Is it possible for someone to go on vacation twice a month and leave the customer waiting for their return from vacation? I really recommend not going for this platform!
29 January 2024
Unprompted review
Reply from iBanFirst
Dear Pernis,
Thank you for notifying us about your experience. We aim to answer all our clients’ inquiries within an appropriate timeframe. Unfortunately, we don’t recognize any of our colleagues going on prolonged leave without leaving a substitution in place for you to reach out to in their absence. However, as it's still a human force behind our company, human errors can occur.
Luckily all of our clients, across all geographies can always reach out to csm@ibanfirst.com or call one of our office locations (https://ibanfirst.com/about-us) to directly get the proper support they might need.
Best regards,
Team iBanFirst
My journey withiBanFirst: A Banking Nightmare - Lost Funds, Locked Accounts, and Ludicrous Demands iBanFirst has been a…
My journey with iBanFirst has been a rollercoaster of frustration, making it the most disappointing banking experience I've ever had. Here's the short of it:
- Money Trapped: After taking my money, they bombarded me with demands for strange documents. Even when I did what they asked, they wouldn't let my payments through and coming in.
- Account Limbo: Out of nowhere, they warned me my account would close if there were no incoming transactions for two months. Then, they flipped the script, saying I couldn't make any outgoing transactions, trapping my money inside.
- Compliance Cluelessness: Their compliance team seems to live on a different planet. They asked for personal details about my clients that were none of their business, showing they don't understand or care about how the real world works.
In essence, dealing with iBanFirst has been a lesson in what not to look for in a bank. It's cost me clients, projects, and peace of mind. My advice? If you hear "iBanFirst," run the other way to protect your money and sanity.
1 February 2024
Unprompted review
Reply from iBanFirst
Hello Ali,
We are very sorry to hear about the experience you had with us as a payment provider.
We aim for the best experience possible and making sure that companies worldwide get the support they need with their international transactions and foreign exchange.
We as a licensed Payment Service Provider are regulated and need to comply to the measures adapted by the NBB (National Bank of Belgium), therefore we were obligated to close your account.
Thank you for your understanding and wishing you the best in the future.
Poor service
We used to use Cornhill FX but had to move to ibanfirst in March 2023 after they acquired Cornhill. I had to completely re-do a verification process including sending documents several times even though I had been a client of Cornhill for about 15 years. I was given an online account which I could not access and technical support could not resolve. I did a transfer in March that took over a week to complete and I did a trade for Euros on 6th December and I have still not received the funds into my account in Spain.
I am blocked from my account so I cannot sign in and emails sent to ibanfirst support enquiring about the situation remain unanswered.
15 December 2023
Unprompted review
Reply from iBanFirst
Dear John,
We’re sorry to hear about your issues but appreciate you bringing it to our attention. Our team is looking into this, and we’ve notified your Account Manager for further assistance.
Best regards,
Team iBanFirst
Dominic Baldwin goes above and beyond…
Dominic Baldwin goes above and beyond even though we are on opposite time zones and locations he always get the job done fast and efficiently
31 October 2023
Reply from iBanFirst
Thank you for the positive feedback! We appreciate you taking the time to share your experience. We've shared this with Dom too!
– Team iBanFirst Ltd
Excellent service
Excellent service, very polite staff, very helpful and very quick response which is what you want.
I have been dealing with the company and staff for some time now and I can not fault them.
3 November 2023
Reply from iBanFirst
Thank you for taking the time to leave a positive review and sharing your experience in dealing with us! We appreciate it and have shared your feedback with our team!
– Team iBanFirst Ltd
Nice compact info bloc!
25 October 2023
Unprompted review
Reply from iBanFirst
Thank you for taking the time to leave a review! We're really glad you had a good experience.
The iBanFirst Team
For our business iBan First was a good decision
For our business, iBan First was a good decision. Of course some things could be done better, but I does work well and the support team is always quick to answer.
14 October 2023
Unprompted review
Reply from iBanFirst
Thank you for the feedback and for taking the time to write it! We really appreciate it and you.
The iBanFirst Team
Reply from iBanFirst
Thank you for the feedback and for sharing your views with us. We'll pass this onto Dom!
The iBanFirst Team
A slow payout.
A slow payout.
I had to chase several days later to be told your bank needed more information, which was very basic and you had on record.
Nobody contacted me about any issues.
I must add that the guys at Cornhill followed this up with the bank with great concern and it should not reflect on their service which is normally fast, efficient and cost effective.
I will certainly continue to use them, as this small issue was an exception rather than the norm.
27 September 2023
Reply from iBanFirst
We're really sorry to hear that you didn't have a positive experience with this transaction! We've raised this internally and are looking into where our process broke down. We've also raised this with your Account Manager who's tried to reach you. We're sorry for the inconvenience but appreciate the feedback, as it allows us to improve as a company.
The iBanFirst Team
Integrity of the company representative
Straight forward honest dealing of the forex transaction. Best exchange rates given and onward transmission without any hassle and additional costs.
22 September 2023
Reply from iBanFirst
Thank you for your feedback! We appreciate it and you sharing your experience.
The iBanFirst Team
Efficient service
Efficient service and they always give a better FX rate than the bank.
7 September 2023
Reply from iBanFirst
Thank you for the positive feedback! We really appreciate having you as a client.
Team iBanFirst Ltd
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