1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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We provide legal and accounting services to a number of international clients. Some of our clients use the services of iBanFirst. All such clients have expressed great appreciation and satisfaction wi... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
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I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to do fx via their portal
Really easy to do fx via their portal. I still ring/email the chap I’ve always dealt with first to set it up though!
13 August 2024
Reply from iBanFirst
Thank you for your feedback! Glad you're finding the platform useful and that you can talk to your Account Manager when you need it. We'll make sure to pass your feedback on to the team!
– Team iBanFirst
Very efficient
13 August 2024
Reply from iBanFirst
Thank you for taking the time to share your feedback. We really appreciate it and will share this with the rest of the team!
– Team iBanFirst
Reply from iBanFirst
Thank you for taking the time to share your feedback. Everyone in the team appreciates it.
– Team iBanFirst
Pricing is fair and transparent
We have been using from last 2 months and getting good rate and satisfactory services.
1 August 2024
Reply from iBanFirst
Thank you for taking the time to share your feedback. We have shared this in turn with our team, so that we can work on delivering even better services in our future dealings.
– Team iBanFirst
Reply from iBanFirst
Thank you for the feedback! We have shared this with the rest of the team!
– Team iBanFirst
Reply from iBanFirst
Thank you for the feedback and for taking the time to write a review. We appreciate it and have shared this with the team!
– Team iBanFirst
Reply from iBanFirst
Thank you for the feedback and for sharing your views with us. We'll pass this onto the team!
– The iBanFirst Team
Great service as always!
22 July 2024
Reply from iBanFirst
Thank you for leaving a review! We're glad to be of service and really appreciate the feedback.
– Team iBanFirst
Thanks to Dominic everything went…
Thanks to Dominic everything went smoothly much appreciated Thanks again
22 July 2024
Reply from iBanFirst
Thank you for taking the time to leave this review! We appreciate the feedback and have shared it with Dom.
– Team iBanFirst
Reply from iBanFirst
Thank you for taking the time to leave a review! We really appreciate it and have shared this with the team.
- Team iBanFirst
Reply from iBanFirst
Thank you for giving your feedback! We appreciate you taking the time to share it, and have forwarded to the team.
– Team iBanFirst
Reply from iBanFirst
Thank you for the feedback. We appreciate it and have shared this with Dominic!
– Team iBanFirst
I recommend Ibanfirst
Ibanfirst is a reliable, user-friendly, and cost-effective platform with favorable exchange rates. The customer support team is always ready to assist, providing prompt and helpful responses. I absolutely recommend it to others.
14 May 2024
Unprompted review
Reply from iBanFirst
Hello Wendy
Thank you very much for your positive feedback! We are delighted that you find Ibanfirst reliable, easy to use, and cost-effective, with good exchange rates. We especially appreciate your mention of our customer support team.
Your recommendation means a lot to us.
Best regards,
Team iBanFirst
Awesome Experience and Service
What I appreciate most about IbanFirst is their exceptional user interface, which is both user-friendly and responsive. Navigating and executing any action is straightforward. Additionally, their fast email support is outstanding (they also offer phone support, but I've never needed to use it).
4 April 2024
Unprompted review
Reply from iBanFirst
Hello Patrick
Thank you for your kind words and for choosing IbanFirst!
We strive to provide an exceptional user experience and reliable support to all our customers.
Should you ever require assistance in the future, please don't hesitate to get in touch.
We value your feedback and look forward to serving you again.
Team iBanFirst
Amazing FX deals
This is a great service provider, transparent pricing with great relationship management. Dynamic Forwards are something that can't be found easily on the market.
6 March 2024
Unprompted review
Reply from iBanFirst
Dear Gergely
Thank you for your fantastic review! We're thrilled to hear that you're satisfied with our service and that you appreciate our transparent pricing and relationship management.
Our team works hard to provide the best experience possible for our clients. We're glad you find value in our Dynamic Forwards feature; it's one of the unique offerings we're proud to provide.
If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you again for your kind words and for choosing us as your service provider.
Team iBanFirst
Great experience so far
Great experience so far, better than most brokers? are you planning on having an office in Dubai? As I have a lot of business partners that would prefer to deal with someone locally.
27 February 2024
Unprompted review
Reply from iBanFirst
Dear Mustafa,
Thank you for your positive feedback! We're delighted to hear you've had a great experience with us so far.
Regarding your inquiry about opening an office in Dubai, while we currently don't have plans for a Dubai office, we appreciate your suggestion and will certainly consider it for future expansion.
In the meantime, we remain committed to providing excellent support to our clients worldwide, regardless of location. If you have any further questions or specific needs, feel free to reach out to us anytime.
Team iBanFirst
Review Title
Review Title: Disappointing Experience with iBanFirst
As a company, we chose iBanFirst for our financial services, expecting professionalism and reliability. Unfortunately, our experience was far from satisfactory. Their services underperformed, significantly impacting our operations. More concerning was their approach to compliance, which was inadequate and led to financial losses and the loss of clients. Based on our experience, I cannot recommend iBanFirst. Businesses seeking dependable financial services should consider alternative PSPs and banks.
17 February 2024
Unprompted review
Reply from iBanFirst
Dear Eda Etas,
Thank you for your review. As we replied to your other one-star review.
We are very sorry to hear about the experience you had with us as a payment provider. We aim for the best experience possible and making sure that companies worldwide get the support they need with their international transactions and foreign exchange.
We as a licensed Payment Service Provider are regulated and need to comply to the measures adapted by the NBB (National Bank of Belgium), therefore we were obligated to close your account.
Thank you for your understanding and wishing you the best in the future.
One of the best financial service provider
I'm fully satisfied with IBANFIRST's services, especially Gergő's expertise, useful advice and constant availability. Great Job!
Thank you, keep up the good work!
16 February 2024
Unprompted review
Reply from iBanFirst
Hello Gábor,
We're thrilled to hear that you're fully satisfied with iBanFirst's services, especially Gergo's expertise and support. He will be delighted to hear about it!
Thank you for your feedback and for choosing iBanFirst. We look forward to continuing to serve you in the future!
Team iBanFirst
In the last 12 months
In the last 12 months, as in the last years, we have been completely satisfied with the services of Ibanfirts. They do the transparent renewed design. Very easy to handle. In addition to all this, the most important thing is to maintain contact. Special thanks to Gergely Henrik. It was because of him that we started working with Ibanfirst. To this day, he provides a lot of professional help.
15 February 2024
Unprompted review
Reply from iBanFirst
Hello Pál,
Thank you for your continued trust in iBanFirst.. We're thrilled to hear that you've been completely satisfied with our services, particularly appreciating the transparent renewed design and ease of use.
Maintaining contact and providing professional help are our top priorities, and we're grateful for your acknowledgment.
Special thanks to Gergely Henrik for introducing you to iBanFirst and for continuing to provide exceptional support. We look forward to serving you for many more years to come.
Team iBanFirst
up-to-date
up-to-date, correct pricing, fast, reliable partner for many years
15 February 2024
Unprompted review
Reply from iBanFirst
Hello Tamás,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you find our services up to your expectations!
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect from us.
If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks for your trust and support!
Team iBanFirst
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