I2ioptometrists Reviews 

357
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making every visit welcoming and pleasant. Many people appreciate the personalized approach and the absence of high-pressure sales tactics, ensuring they find products that truly suit their needs. The service provided is frequently described as exceptional, with the team going above and beyond to ensure satisfaction. Reviewers highlight the impressive product selection, thorough eye tests, and clear explanations, noting the consistent first-class experience over many years.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as welcoming, knowledgeable, and... See more

Service

Customers had positive experiences with service, consistently describing it as first-class and exceptional.... See more

Product

Reviewers highlight positive aspects of product, particularly the superb and huge selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, often feeling welcomed and receiving... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been a customer for many years and one of Stephen’s patients, I have nothing but good things to say. Excellent patient care and every time I visit I’m always made to feel so welcome.

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(357)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Professional Service

I had an excellent experience with i2iOptometrists.

The customer service was phenomenal from start to finish.

Very friendly professional staff who were always on hand to help and answer any questions.

Fully recommend i2i for any eyecare required.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Satisfied

Once again, highly satisfied with visit. Staff are friendly, professional and most helpful. I’ve been going to them for many years and wouldn’t dream of going elsewhere.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I2ioptometrists Friendly, caring and professional

I’m sure it’s not often people say they look forward to visits to opticians or doctors or dentists but I2ioptometrists must be the exception to that rule
Their premises are spacious and all staff are super friendly and professional - you really do get the impression they care

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Top class customer service

I've been a regular here for a few years now. The customer service is first class. You feel welcome and appreciated. Lovely shop, spacious and calm. On this occasion, after my eye test I was helped choose my new sunglasses. I had lovely service from Gabby . Listened to what I wanted, make good suggestions and processed it all for me. In the past I've also had fab service from Susie,Sarah, David and Mikey. I cant remember the opticians name, but she was also great.
Wouldn't go anywhere else now. Much better that the big opticians where is like a production line. Well done guys.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I found Stephen, who assisted me, to be extremely approachable, professional and knowledgeable. He answered all my questions and I am very happy with my purchase.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Khalil Khan is the best

today I was seen by Khalil Khan who was very thorough friendly and helpful and although for the time being I’m not allowed to drive until I get my cataracts done. He was very understanding and helpful.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Well worth a visit

Great selection of frames to choose from. Staff were fantastic they looked after me as soon as I stepped in the door and helped me choose the correct glasses and lenses for me. I will definitely return when looking again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

5 star

I have been coming here for over a decade and wouldn’t go anywhere else. Totally professional and friendly service.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Staff were so helpful and genuinely wanted to help me find the right pair of glasses. Left the shop feeling confident in my choice. Great experience.

5 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look