Hyperstech Reviews 

When I will received my order ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Complete and utter Chinese rubbish. Boughy a Coolair after having read the advertising. It does not work, it fails completely to do as their advertising says it does. This company needs to be stopped from conning more and more people. They are Chinese Criminals

Very bad do not buy anything!fully scam they not give u your order just take your money really fake! How they not shut down this it’s really bad it’s even not come to me

Contrariamente a quanto risposto, questa è la mail ricevuta da Frank dove mi dice che non possono procedere al rimborso ma mi invitano a scegliere qualcos'altro dal loro sito, questo non è corretto anche perché potevano inviarmi il drone ordinato.

Customer Care
Fri 06/08/2021 13:49
Dear Gerardo,

We are sorry for the inconvenience caused to you

We regret to inform you that the Processor TOnePayments through which the payment was made for the purchase is not accepting the refund and hence we cannot process the refund.

We will not be able to confirm the refund even if we process the request from our side.

Please visit the website and let us know the product you want -

If you need help, do not hesitate to contact us again and we will be more than happy to help you.

Regards,

Frank
Customer Support Team

Since receiving the response on Trust Pilot from Hyperstech I have rung the company and am awaiting someone calling me back. In the meantime I have had various emails from their Customer Support Team informing me that they can not give me a refund but are willing to let me have items to the value of 100$. I have informed them that it is not items I want I want my monies refunding.

Would give zero stars if allowed. Purchase 3 Cooledge boxes. I strongly recommend no one buy this product. It is nothing more than a very expensive desk fan. I charged the unit and placed it into the bedroom to see if it cooled the room. The room did not cool down and the unit kept switching off. Also the unit was advertised in pounds Sterling but when I purchased it went through on my card as USD, plus a non sterling transaction fee. Tried several times to contact them via the web chat. They said they would take a couple of minutes to respond but actually it was a couple of hours. I requested a full refund for the product including the transaction charge and cost of returning the product. I was advised that I would not be refunded for the transaction charge or delivery. So basically I paid a fortune for rubbish and now out of pocket by the time I return them. Nothing short of criminal.

Udate 16/8/21

Just more lies Frank ! If your company had made the refund as promised, the Bank would not be claiming the payment back. I paid for this in May, now in August you tell me it has cleared Customs! You are a LIAR, why should anyone believe what you say?

warm regards

Simon

Update 14/9/21

After a further three weeks, No refund as promised, No SMS from Accounts, no Delivery. You are a bunch of evil scammers. You should be really ashamed to be promoting this type of thing. Just Lies Lies and Lies.

Several emails, several promises, results zero
Two months ago my credit card was debited for three drones and despite emails, the tracking number was not working (appears to be a very common occurrence according to other reviews). I have been promised that they would contact the shipping company and advise when delivery can be expected, no email as promised.
I only want what I have paid for, but that doesn't seem to happen. Have asked for a refund three times.
Just keep getting the same lame apology and more lies. The EFT companies need to take away the facility from this bunch of scammers.

"We are extremely sorry that you still have not received your order.

We understand that as a loyal customer when you make a purchase, you expect to receive your product in a timely manner.

You can track your order here: complete bullsh*t!

Please wait for a few days to get the tracker updated as we have already forwarded a request to the shipping team.

If you have any further questions, feel free to contact us again!

Regards

Jennifer
Customer Support Team"

In May last year I decided that I needed a new mobile phone. At that time I came across a website offering cheap deals/products for older people. Being 71 at the time this was of interest to me. One of the 'great deals' was the Xphone which it claimed had been designed by an ex Apple employee and was 'on sale' at half price. This seemed to be just what I was looking for, so i ordered an Xphone, including a 3 year warranty. When it arrived the box was badged as an Xphone, but the phone itself was an Oukitel C16 Pro. Looking on Amazon I found the same phone for half of the price I had paid. I complained to Hyperstech and they refunded £20.
It is clear that they had bought a load of cheap Oukitel phones re-badged them as Xphones and sold them on at twice to proper price to fools like me.
The phone was OK until May this year when it stated to go wrong, so I claimed under my 3 year warranty. Surprise, surprise the warranty is worthless as they can't fix or replace it. All they offer is some other piece of junk from the list on their website to replace the phone, but none of the items are phones of the same type. I have requested a refund but I am told that 'we regret that your order has exceeded the period of 180 days and our payment processor does not allow a refund after the specified time'.
I have been totally conned by these crooks so please, please do not be taken in by their slick advertising, as you will definitley regret it.

Wifi-repeater gives a very low signal. That does not boost enything!
The company does not reply my emails how to send the article back.

Two months ago my credit card was debited for three drones and despite emails, live chats informing that the tracking number was not working (appears to be a very common occurrence according to other reviews). I have been promised that they would contact the shipping company and advise when delivery can be expected, no email as promised.
I only want what I have paid for, but that doesn't seem to happen.

It’s now thirty days since these items were supposedly RE shipped, nothing I be sent emails with no reply. I believe I have given every opportunity to supply what I have paid for.

Further I received the original shipment some five months after it was ordered but when it arrived the contents had been crushed during transit and I again emailed informing of this and the response was this happens which is totally unsatisfactory. In addition I am getting continual email asking me to refuse delivery of the replacement shipment.

I was further asked to retract this post.

Not a good way of building customer goodwill.

Purchased barxstop anti dog barking device.
order 6402b060ded82b
Total waste of money neither of our dogs even acknowledged anything happening. Just carried barking
An expensive torch which isn't even essential for the purpose of the device

Got a drone that never worked ... flies less than 1 minute then falls from the sky... kept asking for videos which I couldnt send due to my poor broadband quality.

Hyperstech shipped me a replacement drone which works fine. Full marks for following up and resolving the issue

This company needs to be investigated - not sure how to go about that? I ordered a barxstop - a device to help train a dogs behaviour, I was concerned by the online payment - there seemed to be extra bits that could not be zero’d and I couldn’t tell really what I paid for, there was no confirmation email or proof of purchase. I contacted the customer care got automated message and then a series of emails during the night time. Item never arrived so I contacted them. They said it had been cancelled, which I had not done, I requested my money back but to date heard absolutely nothing - steer well clear of I say

THIS IS A TOTAL SCAM COMPANY WHO NEED SHUT DOWN. THEY SELL MANY FAKE ITEMS , SUPPLY TRACKING INFORMATION THAT DOES NOT EXSIST, USE FAKE CONTACT SITES AND IN GENERAL ARE CON ARTISTS.
UPDATE, I HAVE CONTACTED THE UK POLICE FRAUD DEPARTMENT, VISA AND FACEBOOK. THE COMPANY CONTINUES TO LIE, LOOKING AT THE REPLIES IN THIS SITE THIS COMPANY USES A STANDARD SET OF REPLIES FOR ALL FAKE ITEMS. THE TRACKING INFORMATION IS ALSO TOTALLY FAKE, THEY SAY WHEN ASKED THERE IS AN ISSUE WITH THE TRACKING MORE LIES FROM THESE CON MEN.

UPDATE, THIS COMPANY IS NOW CONTACTING ME ABOUT THE DRONES THAT ARRIVED FINALLY. TWO OF THE THREE THE BOXES HAD BEEN OPENED, ONE BATTERY MISSING AND THE OTHER ALSO PARTS MISSING. INSTRUCTION MANUALS MISSING, THESE HAD CLAERLY BEEN USED BEFORE AND ARE NOT WORKING AT ALL.

You lot must think I am a moron,
FACT 1. THE DRONES TWO OF AS SENT DO NOT WORK
FACT.2. MISSING PARTS.
FACT 3. CUSTOMS WOULD NOT REMOVE PARTS

WELL I HAVE RETURNED ONE DRONE AS IT WAS RECEIVED, PARTS MISSING, NO BATTERY, ONE SET OF BLADES MISSING. TELL ME YOU GUYS HAVE A Q&A WHEN SELLING AND I CALL YOU CROOKS AND LIARS.

UPDATE REPLY,,,FIRSTLY AS PEOPLE WILL FIND OUT YOUR COMPANY IS NEARLY IMPOSSIBLE TO CONTACT IN RESPECT OF REAL REPLYS. YOU STATED TO MYSELF FAKE TRACKING NUMBERS THAT DID NOT EVEN EXSIST AS WERE NOT GENERATED AS PER THE SHIPPING COMPANY WHOM I CONTACTED DIRECT. CUSTOMES DO NOT REMOVE PARTS FORM ITEMS MEANING BATTERIES, BLADES ECT AS IN MY CASE THAT CAME MISSING. THE FACT IS YOUR DRONES ARE FAKE COPIES AND YOUR COMPANY IS NO MORE THAT SCAM ARTISTS

Fraudulent product fraudulent company please do not buy anything from them.
I bought a product which claimed to be suitable for all ladies called whybra. It arrived and was not fit for purpose in any way at all product was a joke.
I got in touch with them to return item,they insisted I paid return shipping and had a tracking number.
They have received my product back but have not returned any money.Not only was I taken for a sca, I was an idiot now I am out of pocket for expensive postage too.
Wicked company.
False liars and deceivers

I bought the mini air cooler nearly end of summer last year so didn’t have much chance to use it. We have a heatwave the last few days and so thought of it. I am so annoyed that after only one use, the adapter to the unit was broken. The quality was below par having paid this amount of money. I did email about the cost and was told their products are of the finest quality. That is just lies. I will never buy from this company anymore.

Very Angry

Ordered 3 drones from them, finally arrived after a long wait with a tracking number that appears to be fake! Ordered and paid for extra propellers that never came. They keep asking for photos to prove they weren't there! First asked for photos of the packaging and then another request to show them what is inside. The requests never end. Am considering sending it all back and dispute it with my credit card as it looks like these are drones for kids!

UPDATE:
They have given me a full refund with no strings attached! Credited my credit card!

I bought the "Silent Snore" for 49 euro thinking it was new type of clip but was sent the bog standard Mountain clip which I already have and it costs less than 10 euro. Don't waste your money. Contacted customer service and they just gave me a load of waffle about how theirs is made of better materials even though its identical make, model and manufacturer as the one i already have. Hilarious

I order droneX PRO please can I get my money back. if I don't get what I order . because track number when I CHECKED is not working. ALL information is fake. I can call you because I can't afford long distance to call the company invoice 730aee..........4c amount USD $ 99.00 TRACK no lz844......cn

Received the drone, it didn't work. Called Hyperstech, told us to send a video of problem and they'd contact us. They didn't contact us, we emailed, they said to return the drone, send proof of sending. Did so, got my refund within 2 days! Sad the drone was no good but impressed with the service.