Hyperoptic Full Fibre Broadband Reviews 51,273

Excellent service today from the person I spoke to very helpful and fast
Thank you Nikola

Swift friendly and professional customer service by Nikola L to order an extra Minihub extension.

Great customer service

Dragisa Pavlasevic was a great help and in less than 5 minutes sorted out my deal which is very affordable and much better speed. Thanks!

Brilliant service as always. Very efficient and transparent contract renewal process with personalised interaction - thank you Mia on this occasion. I wish all utilities were this good - looking at you Sky etc…

Patient with my questions

Very happy with Hyperoptic internet. Danish Khan from Hyperoptic was absolutely excellent from start to finish. He was professional, knowledgeable, and genuinely focused on finding me the best internet deal for my needs. He explained everything clearly, answered all my questions patiently, and made the whole process smooth and stress-free. His customer service was outstanding, and I really appreciated how honest and helpful he was throughout. Thanks to Danish, I was able to get a great broadband package with confidence. Highly recommend speaking to him if you’re looking for reliable internet and top-tier service!

Was told that hypertonic was already in my new house and when moving in we found that the last owners had cut and removed all cables meaning the router didn’t work. I called hyperoptic and an engineer was scheduled to come the next day! Mark 1246 was amazing and was in and out within the hour. He was prompt and professional. I am very impressed and would recommend hyperoptic to anyone.

Great service from Hyperoptic staff. Superfast speeds as well

This is a review for Aleksandar Tomic in techincal support.
Aleksandar gave really helpful support and help, including resetting various settings on my router. He is monitoring my system and seems genuinely concerned with solving my issues. I give him five stars for helpfulness, patience, and understanding of the problems
(Hopefully it will resolve my issues with Hyperoptic which was installed yesterday and not lived up to expectations.)

Aleksander Stepanovic was effective and fast in his service , His knowledge was useful in resolving my issue and call ended with smile on my face .

Great customer service and knowledge-Filip

Good service by Atif, made everything go smoothly and I would highly recommend hyperoptic to family and friends. Many thanks Ikram

Worst experience ever! I have been waiting for a whole week to activate the WiFi service. Until now it is yet to solve and I don’t even know what the problem is! It takes forever to connect the online chat service and call center. No one really helps. Unbelievable and unacceptable!

cannot get through to you to cancel
Want to cancel because the connection has been a lot worse than with my precious supplier Virgin
Withing the firt 24 hours of connection the connection dropped for 20 mins or so in the middle of my online session. There is little to no connection up at the top of the house despite my paying f extra for whole coverage, Impossible or v difficult to connect phones
Freezing of image during teaching sessions and repeated lost connections,
I am bitterly disappointed as you appeared warmly recommended . And it is not possible to get through to you today when payment is being taken!

Both sales and customer service at Hyperoptic are probably the best and most straightforward I've come across. They helped me immensely. Especially Milica Zivanovic of sales who went out of her way to help.

Ugljesa was really helpful and solved my issue really quickly.

the worst company ever, I have been waiting on hold for 3 hours and they overcharged me