I had always thought of HVISK as a cool, affordable brand offering stylish bags at a reasonable price point. Unfortunately, my recent experience has been nothing short of disappointing. I place... See more
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A few months after buying the bag (April to May), the bag started to break. The leather fell apart, one of the handles lost its thread, making it completely unusable. Inside the bag, hidden, you can... See more
Company replied
I bought one of the hvisk handbags in spring because I believed their marketing that the products are responsible and sustainable. It was very disappointing to see that the bag didn’t deliver on this... See more
Company replied
Worst customer service ever. They don’t send you notifications about your delivery and I missed it. I have sent 20 emails now and they never came back to me and I still have no clue where my package... See more
Company replied
Company details
Information provided by various external sources
Hvisk er et dansk accessory brand, der vil skabe et bredt udvalg af smykker og accessories i den højeste kvalitet til de bedste priser
Contact info
Hovedvagtsgade 8, 2th, 1103, København K, Denmark
- 31102220
- help@hvisk.com
- hvisk.com
1.4
Bad
519 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!
They are always helpful and kind! Office hour is a bit short but they get back ASAP as always except when it's during national holidays so it is no problem!
30 April 2021
Unprompted review
Reply from Hvisk
Hi Tomoka,
Thank you so much for your review :)
We are happy that we were able to help you.
Kindest,
Josephine, HVISK
Very responsive and great service!
Very responsive and great service. Received a new bag in no-time as the one I had ordered came with a flaw on the strap. Would highly recommend!
8 April 2021
Unprompted review
Reply from Hvisk
Hi Urður,
Thank you so much for your review :)
We are happy that we were able to help you and find a solution.
Kindest,
Josephine, HVISK
Worst costumer service ever
I've had my bag from their website for under two years when the metal part of the strap broke. I read on the website that I have two years warranty and I've tried to get in contact with the company for almost two months now with no success. So after two long and very informative emails and several phone calls waiting in line I now write this review so others know what they are dealing with. All I want is either spare parts or just a new strap. I have lost all my respect and confidence for this company.
I want to update this review since I got super professional and good help from Josephine that solved all my issues. Big thank you! They have a very good customer service once you get in contact with them. :)
1 April 2021
Unprompted review
Reply from Hvisk
Hi Olivia,
I am sorry to hear that you haven't been able to get in contact with us.
Unfortunately, I can't find any emails from you in our customer service email.
So is it possible for you to contact me on my email, jm@hvisk.com. Then I will find a way to solve the problem :)
Have a great day,
Kindest regards,
Josephine
A beautiful vegan bag
A beautiful, great, vegan bag. Which is delivered very quickly. Super happy with the service and the bag that will come with me every day!
2 March 2021
Unprompted review
Reply from Hvisk
Hi Mevr. MAnon VEenendaal,
Thank you so much for your kind review :)
We are happy to hear, that you are happy with your purchase and our service.
Kindest,
Josephine, HVISK
Great customer service and bags
I ordered a bag and I was in love with it. The shipping was super fast and I was very pleased. There was an issue with the bag confection, which is something that can happen to any product, but the customer service was amazing and they refunded me the value of the bag. I highly recommend this store!
24 February 2021
Unprompted review
Reply from Hvisk
Hi Joana,
Thank you so much for your kind review :)
We are happy that we were able to help you.
Kindest,
Josephine, HVISK
What a great customer service!
What a great customer service!
I had a little problem with my bag strap and Josephine from HVISK was able to help me. The replies were not only very friendly but also really fast! Thank you so much!
20 February 2021
Unprompted review
Reply from Hvisk
Hi Justine,
Thank you so much for your review :)
We are happy that we were able to help you and find a solution.
Kindest,
Josephine, HVISK
Incredibly kind and fast support!
Incredibly kind and fast support!
Firstly I ordered items but later, changed my mind and want to add other items. contact support desk and tell about that but no response then got a mail it’s saying the items are shipped! Confused and contact admin. Then support desk reply me and deal super fast! Can’t thank you enough to Josephine and all:)) love from Japan
18 February 2021
Unprompted review
Reply from Hvisk
Hi Kurumi,
Thank you so much for your kind review :)
We are happy that we were able to help you.
Kindest,
Josephine, HVISK
I received an answer to my question 30…
I received an answer to my question 30 minutes after sending the email - it was a lovely, super helpful support and my customer service person resolved the problem immediately. Very much recommendable!
26 January 2021
Unprompted review
Reply from Hvisk
Hi Anna,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Delivery problem with UPS
I ran into a delivery problem with UPS. Parcel supposedly deposited at the delivery point ... I spoke to customer service and thanks to Josephine, I was able to receive a new parcel, directly to my home.
Customer service at the top! Many thanks to Josephine
23 January 2021
Unprompted review
Reply from Hvisk
Hi M-A Comar,
Thank you so much for your kind review :)
We are happy that we were able to find a solution and that you have received the order.
Kindest,
Josephine, HVISK
Very good customer service!!!
Very good customer service!!! Would definitely recommend emailing them if you want to ask something. Thank you again for helping me out, Josephine!
21 January 2021
Unprompted review
Reply from Hvisk
Hi Dille,
Thank you so much for your review :)
We are happy that we were able to help you and find a solution.
Kindest,
Josephine, HVISK
The customer service at Hvisk is outstanding!
The customer service at Hvisk is outstanding! Thank you again Josephine :)
5 January 2021
Unprompted review
Reply from Hvisk
Hi Amber,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Perfect customer service
I had a problem with shipping, but Josephine really helped me out. The best customer service!
18 December 2020
Unprompted review
Reply from Hvisk
Hi Olivia,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Very happy customer
I placed an order with HVISK but unfortunately my bags got lost during the shipping process. I contacted them with my problem and HVISK immediatly took care of it. I got a very fast reply from the customer service, where Josephine helped me out really polite and kindly. She even sent me some mails outside the office hours of the customer service and on a Saturday. Withing 24 hours the problem was solved and they just sent me the bags again although it was not their fault that the bags got lost. I could really recommend everyone to order at HVISK because they are not only a very beautiful sustainable brand but they also have the best customer service.
12 December 2020
Unprompted review
Reply from Hvisk
Hi Lien,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Josephine was very helpfull!!!
10 December 2020
Unprompted review
Reply from Hvisk
Hi Catherine,
Thank you so much for your review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
My order was sent to the wrong address
My order was sent to the wrong address, so I've contacted Hvsik's customer service to change the delivery address. Josephine took care of it, contacted UPS and they changed the delivery address. Their response was very quick, so my experience was great !
9 December 2020
Unprompted review
Reply from Hvisk
Hi Manon,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
IMPRESSIVE & FRIENDLY!
I was very impressed by the quick reply and resolution to the issues I brought to customer service. This kind of great service is what brings me back to stores/companies! Thanks for making everything right!
Wendy
4 December 2020
Unprompted review
Reply from Hvisk
Hi Wendy,
Thank you so much for your review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Very kind customer service and quick…
Very kind customer service and quick reply!
24 November 2020
Unprompted review
Reply from Hvisk
Hi Anne,
Thank you so much for your review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Amazing customer service
Amazing customer service. Broken bag and (by proof of the damaged good) they send a new one. Quick response and super friendly. Thanks Josephine!
24 November 2020
Unprompted review
Reply from Hvisk
Hi Eva,
Thank you so much for your review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
Reply from Hvisk
Hi Sara,
Thank you so much for your kind review!
We are happy that we were able to help you :)
Kindest,
Josephine, HVISK
DHL lost my order twice but HVISK…
DHL lost my order twice but HVISK immediately replaced it and sent me the order again. They responded quickly and were very kind and helpful. Amazing customer service!
18 November 2020
Unprompted review
Reply from Hvisk
Hi Katharina,
Thank you so much for your kind review!
We are happy that we were able to help you and that you received the order :)
Kindest,
Josephine, HVISK
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