Julie at Huus could not have been more helpful. The chairs I was hoping to buy were selling fast. I wasn’t in a position to take them so she offered to put them aside for me for a few days whilst I... See more
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Last year, we ordered our wardrobe from Huus. It took quite some time before the wardrobe was delivered, which is understandable. However, when it finally arrived, two huge boxes were dropped in f... See more
The worst experience ever!!! They took my money! Nothing deliverd! They sent an emai that I’ll get a refund. One month later nothing. Is really a scam! Ik heb van jullie reactie dat de terugbetaling... See more
Company replied
Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had n... See more
Company replied
Company details
Written by the company
HUUS is dé (online) meubelwinkel van Nederland waar kwaliteit en betaalbaarheid hand in hand gaan. Onze missie? In elk huis een meubel van HUUS. Of je nu houdt van industrieel, modern of japandi, bij HUUS vind je meubels die perfect passen bij jouw interieurstijl. Ontdek de complete woonbeleving in onze winkels in Hengelo, Apeldoorn en Hazerswoude-Rijndijk. Laat je inspireren door sfeervolle interieurs, stijlvolle accessoires en krijg persoonlijk advies van onze ervaren stylisten. En natuurlijk: proefzitten mag altijd! Op zoek naar een comfortabele bank, een elegant dressoir of een finishing touch voor je interieur? HUUS biedt een ruime collectie met betrouwbare kwaliteit, eigentijds design én scherpe prijzen – zowel online als in de winkel. 👉 Shop vandaag nog op HUUS.nl of bezoek één van onze woonwinkels.
Contact info
Wegtersweg 14-6, 7556 BR , Hengelo, Netherlands
- 074 - 250 33 74
- klantenservice@huus.nl
- huus.nl
2.9
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HUUS
Beste Vighnesh,
Dank je wel voor het schrijven van deze review. Excuses dat je lang hebt moeten wachten op jouw bestelling, we begrijpen dat dit vervelend is.
We zijn blij om te lezen dat je blij bent met het meubel. Heel veel plezier er van gewenst!
Fijne dag en vriendelijke groet,
Lisa
Team HUUS
Reply from HUUS
Dear Manuel,
Thank you for your 5-star review! We're so glad you're happy with your furniture. Enjoy it!
Colinda
Team HUUS
Nog steeds geen levering
Nog steeds geen levering, eerste belofte was week 32, dan week 34, morgen start week 37 en algemene stilte en nog geen levering. Bedrog of pech???????
29 August 2024
Reply from HUUS
Beste Carina,
Dank je wel dat je de moeite hebt genomen om deze review te schrijven. Dit helpt ons enorm.
Wat vervelend om te lezen dat je jouw bestelling nog niet hebt ontvangen.
Graag willen we dit samen met jou oplossen. Ik zal je daarom een mail sturen, zou je hier op willen antwoorden om op die manier verder in contact te komen? Alvast bedankt.
Fijne dag en vriendelijke groet,
Lisa
Team HUUS
I was sent a damaged TV stand
I was sent a damaged TV stand. After reporting damage, contact is very difficult!
28 August 2024
Reply from HUUS
Dear Darek,
Thank you for your review on Trustpilot. I just tried to call you, unfortunately without success.
I see you already had contact with our service department and received a compensation for the damage on your TV stand. If you have any further questions, please do not hesitate to contact us!
Colinda
Team HUUS
Complete mess part 2
Complete mess. Writing the second review already, since the case got even worse. The original estimated delivery date got posposned from mid septmeber to mid December. This is rediclous. It takes ages for this company to reply to my emails, that is if they reply, and it is almost impossible to reach them via phone. No solutions what's so ever. Avoid buying from them at all cost.
29 August 2024
Unprompted review
Reply from HUUS
Dear Elliot,
Thank you for your review on Trustpilot. We would like to help you resolve this matter, unfortunately we did not receive any information about your order.
If you would like us to help you, we would like to get in contact by mail.
Colinda
Team HUUS
My table is not arriving
My table is not arriving. It said 10-14weeks. It's already 32 weeks now. I received an email 2 weeks ago that my table is in the factory and they would send an invite for delevery. Still didn't happen. It's also already 2 weeks that my emails just get ignored.
It's an horrible experience buying stuff from this website.
26 August 2024
Unprompted review
Reply from HUUS
Thank you for your message and our sincere apologies for the delay and inconvenience you have experienced. It is absolutely not the experience we want to offer our customers. We understand how frustrating it must be to have to wait so long for your order and then not receive a response to your emails. We will discuss this internally to prevent a recurrence.
Quality product but assembly needs to be more clear
Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had no way to bring it upstairs in one piece and I had to call a verhuislift at the last moment. Not very handy and definitely expensive. A more complete description and delivery options would work better.
23 August 2024
Reply from HUUS
Thank you for your feedback! We appreciate your honest opinion and understand your concerns. We are sorry to hear that the information regarding installation requirements was not clear enough and that this caused some inconvenience during delivery. We will certainly take your suggestion into account and do our best to clarify the product descriptions and delivery options on our website.
Broken item and poor communication
I received the coffee table weeks after it was promised, and then it was delivered broken. I contacted client service immediately, but I received no reply. I sent a second email, and still, I have not received a reply or acknowledgement of receipt.
24 July 2024
Reply from HUUS
Dear Marile,
Thank you for your review on Trustpilot. We apologise for the delay and damage of your coffee table.
At the moment it is extremely busy at our customer service department, we will try our best to reply to your mails as soon as possible.
Colinda
Team HUUS
Thank you so much for my replacement…
Thank you so much for my replacement table - it is perfect! Thank you also to your delivery person who was organised, prompt and very helpful.
18 July 2024
Reply from HUUS
Dear Wynona,
Thank you for your positive feedback! We hope you enjoy your new furniture!
Colinda
Team HUUS
Reply from HUUS
Dear Georgia,
Thank you for your positive review. We hope you enjoy your new furniture!
Colinda
Team HUUS
Product goed en levering super
24 May 2024
Reply from HUUS
Beste Josette,
Bedankt voor je 5 sterren review. Goed om te horen dat je ervaring met HUUS fijn was Veel plezier ervan en hopelijk tot snel bij HUUS.
Met vriendelijke groet,
Yvonne
Team HUUS
The order is not bad
The order is not bad. The table looks nice, despite having only the edges thick and the rest quite thin.
But what was the worse is the delivery. It look 4 weeks more than the promised latest delivery date. The initial delivery timelines were already very long (14 weeks), but the order arrived in the week 18 only.
The delivery itself was quite smooth though. So unless you mind having to wait for a month longer than the latest expected date, I would recommend.
23 May 2024
Reply from HUUS
Dear,
Thank you for writing a review on Truspilot. Sorry to hear that your delivery was delayed. We have just send you an email about your order.
If you have any further questions, please feel free to contact us by mail: welkom@huus.nl
Colinda
Team HUUS
Easy process to order via the website.
24 May 2024
Reply from HUUS
Dear Jeff,
Thank you for your 4 star review. We hope you enjoy your new HUUS furniture!
Colinda
Team HUUS
Reply from HUUS
Dear Deyana,
Thank you for your 5 star review. We hope you enjoy your new HUUS furniture!
Colinda
Team HUUS
Reply from HUUS
Beste Thea,
Bedankt voor je 5 sterren recensie. Fijn om te horen dat je blij bent met onze service. Ik wens je heel veel plezier van je nieuwe meubels!
Lisanne
Team HUUS
Slechte communicatie over de levering…
Slechte communicatie over de levering en de gevolgen daaarvan
24 April 2024
Reply from HUUS
Beste Antonius,
Bedankt voor je review op Trustpilot. We begrijpen volledig dat je graag zo snel mogelijk van de meubels wilt genieten. Ons team zet zich in om alles binnen de opgegeven levertijd bij je thuis te bezorgen.
Het spijt ons enorm dat de levering vertraging heeft opgelopen. We realiseren ons dat dit voor jou teleurstellend is.
Desondanks hopen we dat je veel plezier zult hebben van je nieuwe meubels. Mocht je nog vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen via servicewebshop@huus.nl.
Met vriendelijke groet,
Yvonne
HUUS
The product color is not that I…
The product color is not that I expected. It came different than photos
15 April 2024
Reply from HUUS
Dear Tolga,
Thank you for writing this review. It really helps us improve our service.
I am sorry to hear that the color was not as expected. We try to show our products as good as possible but al the screens show colors differently. If you want to return the order, please contact us by sending an email to servicewebshop@huus.nl with your ordernumber.
Kinds regards,
Lisa
Team HUUS
Ordered a table on January 1st and…
Ordered a table on January 1st and waited 14 weeks (insteed of 10 announced). The delivery company arrived at my door and the table was not in the truck. Since then I have no solution from Huus about my order.
10 April 2024
Unprompted review
Reply from HUUS
Dear Simon,
Thank you for writing this review. I am sorry to hear that your table was not in the truck. Ofcourse this is not the way it supposed to be.
We're going to start an investigation. As soon as we have more information, you will receive an email from us. Sorry for the inconvenience.
Have a nice day and kind regards,
Lisa
Team HUUS
Reply from HUUS
Dear Hugo,
Thank you for your positive review! We hope you enjoy your new HUUS furniture.
Colinda
Team HUUS
Reply from HUUS
Dear Sumit,
Thank you for your 5 star review. Glad to hear that you are happy with your HUUS furniture!
Colinda
Team HUUS
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