Aq Living Reviews 14,410

Ordered a chair the delivery was fast but whats the point of it , i received a broken toren open box , the pieces where not individually packed , some parts where broken and the most important part of the chair was missing after contacting them they said they will check for a solution. But after couple days no response back.

Excellent service, & quality product !!!

The delivery was scheduled for a day and without notice they just rescheduled for the next day and table arrived damaged, I pressume it was the logistics handling. It is visible damage on the edges of the table.

Although we had an unpleasent customer journey, AQ living reached out to us and really ytied to understand what was the cause of the problem. I was very please with the follow up, and try provided us a reimburement of our shippings costs.

We ordered chairs on 10 March, with an initial expected delivery date of 1 April. We only received them in the first week of May.
I understand this was a pre-order and that delivery dates can shift depending on the supply chain. What I cannot accept is the complete lack of customer service throughout the process.
We never received a single email updating us on the delivery delays. Every time the expected delivery date changed, I only found out because I called myself. During one of these calls, I raised a specific concern: there was a risk the delivery would arrive while we were out of the Netherlands. Customer service told me I would have to amend the delivery details myself via track and trace. We did exactly that, and yet the parcel was still delivered to our address while we were abroad.
Over the entire period I called multiple times to ask how customer service could actually help me manage these issues. Every single time, all they did was look up my order number and read back the status. That is something an automated email could have done.
When we were finally notified that the parcel was out for delivery, I called again, because this was precisely the situation I had been trying to prevent. When I expressed my frustration, the employee responded by becoming angry herself, escalating the situation and telling me I needed to listen to her.
This was, without exaggeration, the worst customer service experience I have ever had. The delays I could forgive. The total absence of proactive communication, the failure to honour my delivery request, and being met with hostility when I raised a legitimate concern, I cannot.

Very happy with the product and the delivery. I ordered a garden table, quality and price was great and it was delisted on time.

Loved the customer service. I had the issue with the delivery, they fixed in 1 day. It is nice to have a service that cares about their customers

Good shop, price nice, very fast delivery.
I also sent request, and I received fast answer,

I think what you can improve is to put more information in description, bcs not everything is clear also with measurements.

Also is better to keep client is to put free delivery, bcs this many people look before buy products. I think is more important than the price of product.

The website can be sorted by easier category, like with picture categorie to see what you can choose faster. And also to see deals.

I bought eating table with 6 chairs, all of them arrived well packaged and in good condition

A really easy process from start to finish. Well informed and was never left guessing. It was delivered next day and really good quality product. I will be ordering from here again

Very fast delivery, quality products and prompt customer support. Highly recommended!

Good. Checks out

Good product and excellent customer

I have made an order in December to be delivered in February, which first they delayed to march and after that they delayed to June without saying a word to me. For sure I will not buy at AQ Living anymore.