Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more
Company replied
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more
Company replied
Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more
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Company details
- Department Store
- Chinaware Store
- Countertop Store
- Do-it-Yourself Shop
- Hardware Accessories Store
- Home Improvement Store
Information provided by various external sources
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
Contact info
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quietly and carefully delivered by a…
Quietly and carefully delivered by a cheerful staff member thank you
28 February 2026
Reply from Hurst Iw
Thank you for the review and rating, it is greatly appreciated.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the kind words and for shopping with us. We try and be nice and pleasant with our communication, pleased that this is working. Thank you.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for shopping with us and for the review. It is greatly appreciated.
Kind Regards
Carl
A great local company with good prices…
A great local company with good prices and a fantastic free delivery service - would thoroughly recommend Hurst, they are a traditional hardware store with such a huge range of goods and they also have a traditional high quality service ethos which is something you can rarely find anywhere these days
24 February 2026
Reply from Hurst Iw
Thank you so much for shopping with us and for your very kind words. We do appreciate all of our customers taking the time out to review us. Thank you.
Kind Regards
Carl
So easy
So easy, purchased online, very straight forward.
Ironing board was delivered by a very cheerful guy.
Delivery was free.
23 February 2026
Reply from Hurst Iw
Thank you for shopping with us and for the lovely review, it is greatly appreciated.
Kind Regards
Carl
Excellent service as usual
The item was available in the store (store pick up) very quickly and as ever the staff were helpful and friendly. The item (garden rake) is sturdy and exactly what I needed.
20 February 2026
Reply from Hurst Iw
I am pleased that the rake was ready for you on collection.
Kind Regards
Carl
As on many previous occasions the items arrived promptly
As on many previous occasions the items I had ordered arrived promptly as promised. It is good to still be able to find a reliable local company in this online age. Well done W. Hursts
10 February 2026
Reply from Hurst Iw
Thank you once again for your valued custom.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for shopping with us and for your review.
Kind Regards
Carl
Delivered promptly and left according…
Delivered promptly and left according to my instructions
11 February 2026
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Professional and Efficient
Promp delivery. Extremely well packaged. Just as described. Competitively priced, and gave intro discount too! Would definitely use again without hesitation.
13 February 2026
Reply from Hurst Iw
Thank you for shopping with us and for your review, it is greatly appreciated.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the kind words and review.
Kind Regards
Carl
Just what I was looking for at a good…
Just what I was looking for at a good price, plus delivered to the mainland very rapidly, thank you
12 February 2026
Reply from Hurst Iw
Thank you for your review, I am pleased that you are happy with our service.
Kind Regards
Carl
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
I am delighted with the Spear & Jackson…
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a name with a South American river and arrived extremely quickly and was very well packaged. Thank you!
11 February 2026
Reply from Hurst Iw
I am pleased that you are happy with our service and we managed to help you. We try to keep our prices competitive. Thank you
Kind Regards
Carl
Excellent service all round and great…
Excellent service all round and great products.
10 February 2026
Reply from Hurst Iw
Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl
Very poor experience
Very poor experience. The item I wanted to purchase was priced at £2.25 on the shelf but at the till I was charged £2.99 . The woman serving said she couldn’t alter it. I should have just walked away but I paid up and now feel very annoyed. It is the principle, not the actual money. Surely they could have honoured it on one occasion and then corrected the shelf price.
17 February 2026
Unprompted review
Reply from Hurst Iw
Thank you for your review and sorry that you are unhappy with our service. Please contact Carl on shop@hurst-iw.co.uk
Kind Regards
Carl
Sunflower cups
Really easy to use website to order from brilliant products and prices delivery was really quick
8 February 2026
Reply from Hurst Iw
I am pleased that you have been happy with our service.
Kind Regards
Carl
Hurts is always my favourite store
Hurts is always my favourite store, very helpful and an efficient service across their wide range of goods
9 February 2026
Reply from Hurst Iw
Thank you for the lovely words and review. Thank you for shopping with us.
Kind Regards
Carl
Great service mugs turned up on time
7 February 2026
Reply from Hurst Iw
Thank you for the review and rating, it is greatly appreciated.
Kind Regards
Carl
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