Hurley Reviews 77

My daughter just gave birth at Hurley this past week and her experience with the some of the nurses was horrific no bed side manner , didn’t get much information on her before and after care.one of her sisters was leaving her room and overheard a couple of nurses talking about another patient baby that hadn’t been fed yet but in a manner as if it was gossip but not concern to help that patient out . When my other grand kids was born at Hurley in the Nic unit it was a awesome experience . Point being most of those nurses need to be retrained on the there bed side manner it’s not just about the medical part it’s also about caring for the patient as if it was there own family . So needless to say I used boast about Hurley prenatal care but I’m not seeing that in the future sad to say . This review is not to say don’t go to Hurley cause I Will myself still go but come on nurses rethink ur bedside manner!!

RIDICULOUS costumer service, I ordered 10 days ago and my shorts was not send yet… they said we are delayed…. Man just go ahead and buy on eBay this people are ridiculous

Awful customer service. Requested to return boardshorts over 2 months ago, after a month and about a hundred attempts to organise a pick up date, they were picked up (on the wrong date). It’s now 2 months later and no sign of a refund and they’ve ignored all my emails since the shorts were picked up, I’ve sent about 5 now, absolutely nothing back.

Hurley has tons of bad reviews. Please read before purchasing anything. This place is a scam.

I have been looking at Hurley’s merchandise and I saw a shirt I thought would be great. I ordered and the shirt was never was delivered.

Hurley basically said oh well, there is nothing they can do. I purchase everything online and never had an issue tracking down a package or getting a refund. First and last time I’ll order from Hurley.

Horrible customer service.
Sent wrong item, wouldn't replace item until it had arrived back at their shop.
Didn't recieve what I paid for. Difficult people to deal with.
No customer care.
1 star is generous.
Avoid!

Nice clothes but bad quality for a sweat at 55 euros in an andorran sport shop , but made in Bengladesh.

Terrible company, STAY AWAY! They will not exchange a wetsuit for different size, want 20% restoking fee and I have to pay for my own label to ship it back. SCAMMERS!!!

After a wetsuit was received that didn't match the description online when I purchased it, the team at Hurley's support were thorough and professional. They resolved the situation to a positive outcome, sending out a replacement wetsuit of wonderful quality.

I ordered a wetsuit from Hurley EU that was delivered with damage to the collar.

I requested to return the item which was agreed to.

The Hurley representative stated I would receive a full refund and a reimbursement of the return shipping costs.

Months later, I still have not received a reimbursement for the return shipping costs and my attempts to contact have been ignored.

Very poor after-purchase customer support.

If it’s not clear what the arrangement is here - this is what I found when buying items from Hurley.com.

Certain brands who do not have their own E-commerce platform use ESW for their online sales and ‘customer service’. This means:

The two may not know what the other is doing when it comes to customer issues, pricing etc;

Delivery timescales and courier experiences may not be what you expect from a seemingly good brand - they may even pack and deliver items in poor condition;

The customer service is provided by ESW and not the brand itself - and it’s a real mess as nobody can make decisions or seems to know what they are doing;

The level of care and ownership for any issues is pretty much absent;

If mistakes are made, even getting an apology is hard to come by;

You’ll hear that they’ve ‘escalated matters to the retailer’ repeatedly but with absolutely no ownership or resolution (and don’t expect to hear from the retailer);

Suggested resolutions for problems won’t be seen through;

Different members of the team seem to have different levels of autonomy, decision making and ability to solve problems - although this isn’t intentional by the looks of things - it’s just inconsistency;

Legal responsibility for ensuring items are accurately described will be repeatedly ignored;

Excuses will be made.

This is a company to avoid - if you need the item, look for it elsewhere so you don’t end up having to be in contact with this shambles of a company. ESW makes Amazon look like the good guys.

It would be great to see somebody senior in the organisation take some ownership to address these issues, however, I’ll await the robotic template reply on here instead…

I wanted swimmer that didn't feel or look like swimmers... I ordered the H2O-Dri Explore Rincon Hurley Mens Short Sleeve Rash Vest Barely Bone and matching shorts... high quality nice feeling material with great seams and good breathability! Got express shipping and came in two days time, fast perfect delivery! My only complaint is that the shirt only comes in one pattern... if they had created the shirt in more patterns I would definitely have brought plenty more of them! If someone from the company is reading this, you guys need to add more patterns for that shirt please!!!!

I woke up this morning to 4 individual charges of $18.36 on my card. That’s $73.44 total. I’ve never shopped with you before. I am trying to get a hold of you via phone and email and no response. I don’t care that it’s Sunday. I want my money back. Thanks to you I have $26 to my name and have to wait on a new card because you took nearly $75 from me! I will be reporting you to the better business bureau!

Very bad company, do not use - they completely screwed me over did not attempt to apologise or resolve the situation. I've lost lots of money, would avoid Hurley at all costs.

The service off their e-commerce website is terrible. I have been waiting a month for my order to arrive. Anyones guess if and when it will arrive. In the meantime the website greatly discounted some of the items I purchased and won’t credit me for the difference. Remember, I haven’t even received the product yet! Interesting they don’t have Google review available.

Hurley as a company has become complete trash. I have always liked their products and quality so this review is specifically about their customer support team and poor service execution when shopping directly from Hurley.com. To begin, their shipping times (from order date to order shipped) have increased substantially over the past year. It is understandable that the pandemic was to blame for a long time, but they continue to blame their absurdly long times on COVID 19 and reasons such as "warehouse relocation" (not mentioned prior to purchasing). I do realize they are based out of California so COVID 19 interruptions/delays differ based on location, but I have ordered many, many products from other California-based companies recently and can confirm they aren't experiencing these issues. Hurley also uses FedEx which is literally rated as one of the worst shipping providers. As far as their customer support representatives go, I have interacted with about 4 or 5 and it's fair to say they do not understand the meaning of customer service etiquette. They always seem to have attitudes and give off the impression as if you are placing a burden on their time. They seem careless in their minimal efforts to provide any assistance at all. Some lack basic communication skills such as ending a conversation with a "goodbye". For example, my latest representative was less than pleasant when telling me I needed to wait one more day to receive a refund for something that is clearly lost (my order was placed over one month ago and shipped over 2 weeks ago). After saying "thank you, I'll call back tomorrow", he just hung up. Now, I do understand there are protocols that must be followed and some of the issues fall on Fedex. Waiting another day for an intervention or refund is not a problem for me (I have already been waiting over 1 month, so what's one more day), but a little human decency and practical application of good manners in the way that message is delivered can completely change the customer experience. Unfortunately, this does not seem to be an isolated experience as a simple Google search regarding Hurley reviews can confirm. My advice to anyone looking to purchase Hurley products, would be to avoid direct purchases through the company. Utilize Brick and Mortar stores or online companies that offer Hurley products. Just be sure to buy from companies that actually seem to care about their customers. As for me, I will no longer be purchasing from Hurley.com.

Got shorts for my birthday. They had been ordered weeks before.
Tried them on when I returned from a trip.
Didn't fit.
32 days after ordering: no returns accepted.
What a helpful company! They really understand their customers. NEVER BUYING FROM THEM AGAIN.

Never received my item that i purchased.
Never got a confirmation e-mail which made me raise an eyebrow but instead got text messages from Fedex saying it had been delivered when it hadn't. I have cctv on my house so i know if the driver came or not and no delivery attempt was made. These guys are a scam. Dont waste your time with these low lives. They'll eventually dig their own grave.

One star is too much for this company!!

Ordered a size 10, received a used and repacked size 12, and they didn't even answer my support request to send a replacement, nothing, no answer at all..

Have to file a claim with Visa to get my money back...

Hi All,
customer support is unavailable. I am not able to return purchased products.
I did not thought, a big company like hurley could have such a bad customer support.

DO NOT BUY FROM THESE GUYS DIRECT ONLINE! These guys offer ‘insurance’ on products they sell for an extra fee. Loss is already built into their pricing and they then try to get more. It’s per item not per order so if you do buy it and not purposely on all items, whatever you don’t get, you don’t get and they don’t care. THEY then use FedEx to ship and you pay for that as well. Again, if you don’t get your merchandise and you have not purchased their insurance and you don’t have their ‘insurance’, they tell you to call and fight it out with FedEx on your own. Good luck with that!