Hugo's Way Reviews 224

I took two trades one for 0.05 and one for 1.00 my stop loss wasn’t hit so they closed the 1.00 and let me 0.05 opened. Of course trade went into major profit and they wouldn’t offer me a refund with all the proof I have. I wouldn’t recommend this broker to anyone. Take your money elsewhere.

Hugosway is a scam!!! It's a scam for rich people and brokers and a scam to everyone else. Hugosway screw you from start to finish and then kindly give you the run around after they scam you.
I'm currently in a lawsuit against these cock suckers now and I will continue warning the public about theses scumbags.

The spread is high yes... thats how they make their money. Theres not such a thing the broker is chasing ur stop loss. Diposit and withdraw btc never had a problem

the customer service is bad, no manner, do not open account. google doesnot let me to write other word other wise i could write more

Hugosway is a scam. Their spreads are very high. When you are on profit, they inscrease their spread so your trade fails. They also close your trades with fake stop loss. I was kicked out of a trade with a stop loss higher than mine eventhough the trade didn't even reach my stop loss.You will only loss money. You will never make money with Hugosway. The have fake reviews on many websites lying they are good.
STAY AWAY FROM HUGOSWAY. THEY ARE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great broker. Always ready to help and transfer BTC Asap!!

Yesterday was my worse experience ever with HugosWay. Although I been suspicious about price manipulation with them, today was proven to be so. I was trading BTC 0.01 lots, at the time I open the 1st trade I was in profits by $366.85 my account balance was around $672. At around 3:50 I deposit $1,999 making my balance around $2671 and I opened two more buy trades at 0.01. At the time BTC was trading at around 55480. No long after I enter the second trade, the price drop tremendous to 45145 and all trades was closed. It's like soon as I allowed my phone to sleep, they took advantage. Yes I should has set my SL, but almost 10,000 dip within an hour definitely was price manipulation. I contacted support and have asked for them to review my account, provided screenshots of proof and asked for my funds to be return base off the true actual price of BTC. Soon as they closed all my trades, within 3 minutes the price shot back over 48100. I'm praying they do what's right and return my funds. I'm now sitting at 34.87 balance. It have not drop tremendously since consolidation at around 47071 . Just sad to rip people off like this! I will update you all on it.

Update 12/05/2021

I received a detailed response from HugosWsy Trade Support Team. My account was investigated thoroughly and sadly BTC did have a sudden crashed which caused my account to margin close. That's my fault because I didn't set my S/L which is bad for any trader, because you're setting yourself up to take a greater risk of loss.

I can say the support team was very professional and helpful. Every person I had encounter with was very helpful.

I will use better risk management from now on.

My account was not manipulated as I thought, it was BTC did crash across and my trades went against me. Set T/P and S/L on every trade. One minute it can be in your favor and the next not.

It was my First Broker for trading Forex pairs.. I used my Coinbase account for deposits. There is also an option for wire-transfer from the banks also. However my bank’s exchange rate is terrible therefore I prefer to use BTC. Withdrawing is also very easy with Crypto through Coinbase.

Customer Service Support is also very good. They respond quickly to the queries and are very helpful with any issues and concerns.

They are super bad customer service, They can't help you anything. Take forever to withdraw your money out from their website. I suggest you don't use hugosway.com

I’ve been using this broker for a while now, with no problems too! Deposits are crazy fast, withdrawals are also fast, in my account usually in less than 2hrs! Highly recommend!

Been using Hugosway a little while now. East to sign up and straight forward to use. When I needed to withdraw some funds it was quick and efficient. Received funds in just over 2 hours.
Very pleased👍

Easy to use. i am using it for a longer period of time now. The leverage for forex pairs are great 1:500 and for crypto 1:100. There is also an great support where you can reach out to iff there is any problem. Don't know about the bad reviews maybe they are doing something wrong and wanna talk bad about Hugo's

Great Broker with professional support

I use Hugo's way for my forex pairs and crypto. Their website is easy to navigate. The support is also great with super fast response.
I was able to get 1:500 levarage for my forex pairs and 1:100 for cryptos. I normally use BTC for deposits and withdraws as it is superfast. Never had a problem with my withdraws and they are in my account withing 30-60 minuts.
The Levarage is also better than some other brokers that I have used previously.

I was so scared about the comments here, but today I had my first withdraw from Hugo and after a week of using I dont see any specific problems. Their platform is really easy to use, support was always there to answer all my questions, and trades are going well so far. I hope everything stays the same! :)

Dont mind most of the low star ratings i been with hugos for 3 years and withdrew with no issue nor problems, so be aware of false reviews this company is good and i recommend them.

If I could give zero stars, I would. My account was just BLOWN at the fault of these SCAMMERS!!! Froze up for over 30 minutes - did not allow me to place a stop loss or do ANYTHING whatsoever to save my trades. Literally drained my entire account, MEANWHILE, the DEMO was working perfectly with no issues AT ALL!!!!! I would most definitely sue these people if possible. Will NEVER use them again. I am beyond upset at this point!!!

Account just randomly disappears in the middle of a trade, can’t even access it anymore and basically just lost $200. Smh no swift response from customer service even though it says replying in under two minutes.

This is the worst broker I’ve ever had in my life. Twice it’s happened where I couldn’t close a trade in profit and in ran negative. It said “off quotes” and then they send you some Bull email about liquidity issues.

Stay far away from them!!!

VERY SUSPICIOUS activity. Won't let you close trade in profit. Either due to 'liquidity provider' is 'down,' or 'server' is 'down,' or etc... This is the second time in the past year something like this has happened.
Despite the plethora of 'bad reviews' and what appears to be 'fake reviews' found online on hugosway, I wanted to believe they were legitimate because of the variety of assets to trade on their platform and especially due to being able to fund and withdraw via bitcoin. However, having experienced 'not being able to close trades' TWICE within a year, for the same very 'suspicious' reasons stated as 'liquidity provider' issues.... I now report this online. So, what happened this time is;
*I couldn't close a trade in profit, whilst getting the error 'off quote' being displayed.
*I contacted them via their ONLY AVAILABLE MEANS of contact which is their 'live chat' on their website. Upon explaining the situation, and asking many many questions demanding some sort of actual feasible answer, after the very generic 'the investigative team has been notified and they will look into it and respond by email...' answer, after more questions, finally they responded 'the systems are down and the teams are aware of it..... our liquidity provider is also aware of it.....' And 30 minutes or more later, no response by email, no fix to the problem, nothing...
*I specifically asked them to answer "what happens to my funds while i wait for your team to answer via email? what is the trade goes against me? what if my account gets liquidate?....." To which, NO ANSWER AT ALL. Only a constant repeat of 'our team is looking into it right now and will follow up via email....' again and again and again.
*While i still wait with no follow up from this 'investigative team' to answer via 'email,' my account is about to get liquidated as markets move, and now the trade has gone against me
***I have ALL OF THIS DOCUMENTED via screen capture both pictures and video recording the live chat conversation via their website, and recording my mobile phone screen proving hugosway not letting me close my trade in profit on MT4
****FYI, this is NOT THE FIRST TIME SOMETHING LIKE THIS HAS HAPPENED. It happened either earlier this year (2021) or late last year (2020) as well. But last time something like this happened, they actually DID follow up relatively quick via email, rectified the situation, and made right with my funds lost as a result of the incident. HOWEVER, this time round, it is a much larger amount, a much bigger of a problem and situation, and apparently is happening to EVERYONE USING HUGOSWAY AT THIS EXACT CURRENT TIME SIMULTANEOUSLY.
Also, maybe i'm mistaken, but if it's really a 'liquidity provider' system down issue, it shouldn't take more than a few minutes if that at all for them to contact them to alert of a system down issue and to rectify it immediately. And as it's clear as day, it's all a lie, they are manipulating peoples' trades, i.e. highway robbery of peoples' live funds.
It seems i cannot upload screenshots and videos here, which i wanted to share with the world, to prove how blatantly hugosway is a illegitimate broker, displaying extremely suspicious behavior, all pointing to blatant 'robbery' of peoples' money.
>>> UPDATE: a few hours later..... Hugosway emails me;
They email after all of this, more than 4-5 hours later, NO APOLOGY, NO SOLUTION, NO ACCOUNTABILITY, AND DEFERRING THE BLAME ONTO THEIR 'LIQUIDITY PROVIDER,' CLAIMING NO LIABILITY FOR ANYTHING AT ALL. In addition, by this time, I went to bed only slept for 3 hours due to anxiety from this matter, the trade had gone way far against me and my trade was auto-closed and account liquidated. To which, again, hugosway claims 'NO LIABILITY. IT WAS THEIR LIQUIDITY PROVIDER, THUS, THEY ARE NOT RESPONSIBLE.' Serious!!!!?????
To prove, this is their actual email text copied and pasted here = "Dear Jung,

Please note that you can close your trade now. There was a disconnection on the side of our liquidity provider and some crypto pairs were not available during that time.
"
>>> FACT = HUGOSWAY IS A SCAM 100%, HUGOSWAY LITERALLY CAN ROB YOU OF YOUR FUNDS 100% AS PROVEN 100% FROM PERSONAL EXPERIENCE OVER THE PAST 12 HOURS,T HUGOSWAY WILL REFUSE TO TAKE RESPONSIBILITY FOR SYSTEM ERRORS BY BLAMING EVERYTHING ON THEIR 'LIQUIDITY PROVIDER' (THEY'VE DONE THIS LITERALLY EVERYTIME ANYTHING WENT WRONG WITH THEIR PLATFORM, ALWAYS THE SAME ANSWER OF 'THE LIQUIDITY PROVIDER IS DOWN' FOR ANY AND ALL PROBLEMS, MEANWHILE THEY ARE DOING WHAT > TAKING YOUR MONEY!!!!!! AGAIN, I SAY ALL THIS FROM PERSONAL EXPERIENCE USING HUGOSWAY FOR OVER A YEAR (SINCE JULY OR AUGUST 2020). SO AGAIN, TO BE CLEAR > "HUGOSWAY IS 100% A SCAMMING BROKER, THEY WILL ROB YOU OF YOUR MONEY."

Off-shore broker! Bitcoin playground! Be careful! Use at your own risk… their products is good. But not worth the risk to trade with them.