Huggwaii Reviews 129

The items arrived in a timely manner. They were in excellent shape and all worked when tested. They are made of what appears to be quality material so will, hopefully, last for a long time.

I had my panda bear light for not quite a month and was really enjoying it. It just stopped working. This was an expensive item for me and I don’t have any recourse because it was more than 14 days.

This was a fabulous purchase! My granddaughter's eyes lit up (no pun intended) when they got their squishy lamps. I was reluctant to make this purchase as not all Facebook merchants represent their merchandise honestly. I can tell you, this was a 10 star experience but they'll only allow me 5!

Had no problems ordering and have been updated on tracking my order. Keep up the good work. I would love to have more for grandkids, but just can't swing it it right now. I just lost my husband in January to cancer. It's been tough financially. Thank you again.

I saw the little Capybara in an Instagram ad and IMMEDIATELY bought it. It looked so cute and the light looked soft but bright enough.

My mother absolutely ADORES this light. If you are looking for a great, cute gift, this is it. It's relatively inexpensive and cmon, your mom's worth $30 😁

Great delivery, great product, in perfect condition, i love them

Nothing more than a scam.

Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper.

Tried to cancel order. They refused and sent anyway.
Requested a refund. They spent several weeks trying to get out of issuing a refund.
Refused to provide a local return address - as per their website.
Item returned, proof of return provided. They are refusing to issue a refund. Several months, 20+ emails with generic, copy and paste replies, refusing to acknowledge my return and request.
Stolen my money.

Wonderful selections! Want to buy more...

3 months since i paid, 2 moths since the local courrier admited to have lost my package, one month and a half since local courrier gave me the proof of loss,1 month since i requested my refund multiple times and now two weeks have passed since their "investigation team" is doing researches.
What do they have to search if I already sent them the proof of loss, the conversation with the local courrier, everything they asked. I really think the customer support service is an AI who just distract you to not make the refund.
Never buying again and I hope no one does either.

They require me to pay upfront and I did but I want a refund so I request for one before the product is shipped out (you can track this through a delivery app).

Firstly, they are very slow with the responses. Whenever they do respond, the messages are often kind. They told me that my order is canceled and they will refund me after 7 business days. I waited. And now they would not even respond.

The money I lost is not much but learn from my mistake. These people are from China so if you are from pacific regions, transferring money would not take that long. Those positive comments you see could be paid and scripted.

Not ordering again

EDIT: I did receive the money and they did proceed it. However the customer service is not optimized I would say. I have had sent two emails in two days for a response. Still, i’ll give them a 5 star for their writing. Very professional and supportive. Try to enhance the experience more by replying sooner thanks

My granddaughter loves him. He has several different colored lights. So whimsical.

Something for a child to enjoy!

Everything went exactly as I expected and even better, everything works and it's quality and also cuteness was definitely worth the money. Thank you.

Pretty fast delivery and amazingly squishy night lamp !

It was nice receiving it before valentine. Only downside is that it came with a charger but not a charger head.

They are so adorable, but a little more expensive than I expected. But my niece has a real axolotl and she now collects everything axolotl so I think she's going to love this!!

Great product, girlfriend loved it!

I bought the Axolotl 2025 edition for my girlfriend for valentines day and she is so happy with it! Its super cute, and the different light settings are so nice and the lowest light setting is so soothing. It also arrived in only 13 days so that was also very great.