Huggwaii Reviews 129

Reply from Huggwaii

Nov 3, 2025

Dear Samim Omar Hadi,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards

Reply from Huggwaii

Oct 27, 2025

Hi DYLAN MELHUISH,

Thank you for your feedback, and we sincerely apologize for the delay and any frustration caused.

We did attempt to reach out to you regarding the stock issue, but unfortunately, we did not receive a response. We understand your concerns, and we want to assure you that we are here to help resolve any issues.

If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.

Thank you for your patience and understanding. We hope to make this right for you soon.

Best regards,

Reply from Huggwaii

Sep 9, 2025

Hi Karina Ottosen,

We’re sorry we didn’t meet your expectations—and we want to be clear: we are a legitimate business. If something about your experience left you frustrated, we’d be glad to work through it with you to make it right.

To help us fix this, could you please reach out to our team at info@huggwaii.com with any details you have (like your order number, if you have it)? This will let us look into your specific situation—whether it’s a delayed order, a communication gap, or another issue—and work with you to make it right.

We know trust is fragile, but we’re committed to fixing this. We hope you’ll give us the chance to help.

Sincerely,

Reply from Huggwaii

Sep 1, 2025

Hi Hector A,

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

We were surprised to hear your email was bounced back, as our official support email (info@huggwaii.com) is active and monitored daily. Could you please share the email address you used to reach out to us? This will help us check if there was a typo, a temporary technical glitch, or any issue that prevented your message from reaching our team.

We also want to reassure you that we are a legitimate company. Once we have a bit more info (like the email you used, and ideally your order number if you’re comfortable sharing it), our team will jump in to confirm your order status, resolve the shipping delay, and keep you updated every step of the way.

Thank you for giving us the chance to address this. We’re sorry again for the stress this has caused, and we’re committed to fixing this for you promptly.

Best regards,

Reply from Huggwaii

Updated Sep 1, 2025

Hi Christopher,

We’re so sorry your order didn’t live up to what you hoped for.

To share clearly: we don’t do dropshipping. All our products come straight from trusted manufacturers, and we have quality checks to make sure they’re up to standard. As for pricing, while you might find similar items cheaper elsewhere, our costs go toward things like that quality vetting, product materials and reliable shipping.

If you have any product issues or want to sort this out, just email us at info@huggwaii.com with your order number. We’ll get back to you quickly and find a solution that works for you.

Thanks for being honest with your feedback—it really helps us improve.

Best regards,

Reply from Huggwaii

Aug 15, 2025

Hi Julien,

Thank you for sharing your feedback.

We want to clarify that we are not reselling products from AliExpress.

Our products are sourced through direct partnerships with manufacturers, and while there may be similar items available elsewhere, each of our offerings goes through a curation process that includes quality checks, alignment with our brand standards, and often small customizations to ensure they fit our customers’ needs.

We understand pricing is an important factor, and we work to balance fair value with the effort we put into sourcing, vetting, and supporting each product.

That said, we take your feedback seriously as it helps us stay mindful of how we serve our customers. If you have specific questions about a product or your order, please feel free to reach out to our team at info@huggwaii.com—we’re happy to provide more details.

Thank you again for your input.

Best regards,

Reply from Huggwaii

Aug 13, 2025

Hi Véro D.

We truly apologize for the frustration and uncertainty you’ve been feeling.

Rest assured, we are a legitimate company, and we take every customer inquiry seriously, aiming to respond as promptly as we can once we receive it. Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.

Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.

Thank you for your patience and understanding. We hope to make this right for you soon.

Best regards,

Reply from Huggwaii

May 4, 2025

Hi Amy Meyer,

Thank you so much for your feedback! We’re really glad to hear that you like the items you purchased. We sincerely apologize for the issues you experienced with the website and the shipping time. We are constantly working on improving both our website’s user experience and the delivery process to make sure it’s more seamless and quicker for our customers.

Your comments are truly valuable to us, and we will take them into account for future improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us!

Best regards,