Hugglys Reviews 

I was not happy with the feel of the fabric felt cheap. With touch sensitivity it was not ideal. The motor is louder than expected. The breathing is far than relaxing. With music it shuts down after 2 minutes. I emailed asking to return the bears which they sent emails asking for a description as to why I didn't want the bears this went on for 2 days before they offered me 10% refund. I said I would rather return the bears for a full refund they came back with 20% with the deadline looming for returning and being Christmas I agreed.

I wish I had read the reviews before purchasing. It would appear that the positive messages on other social media are fake. Do not purchase this product. Mine is faulty as the stitching has come undone so stuffing coming out. Every reply from customer services asks for a video. After the 7th email I now realise I'm obviously talking to AI as they are exactly the same replies Despite me sending the video in email, wetransfer and on their page.
The bear noise breathing is slow but the bear breathes in and out much quicker which actually causes you more anxiety! The motor is also very noisy. The products are not fit for purpose so please don't purchase. I am now contacting citizens advise and the bank to try get a refund as it clearly isn't going to happen.

Took a while to arrive, although only fair as was christmas time. They arrived stuffed (x3 bears) into a padded envelope with a piece of paper explaining instructions. Needed x3 AAA batteries each. Took a while to get the batteries to touch the appropriate points before the bear would work. The sound is too loud however soothing and thankfully there are different functions(4 clicks in the paw) which allows no noise or light if required. The only down side is the breathing motion. It unfortunately makes quite a loud whirling sound from the mechanical motor. It's 50/50 in feelings for this product as it's not worth its original price however I paid a deal for three bears which I feel was fair. I'd prefer a better quality mechanical part for this bear but it's does what it needs so far. Baring in mind it has literally just arrived. I will re review after use!!

Two arrived this morning order has taken 10 days to arrive from china which I personally think is fine. Reason for 4 star is because the battery cover is left loose in packaging resulting in one being lost. I have bought another brand of these previously from a different company and I have to say genuinely not as good at all. Hugglys themselves have been very responsive. Instructions on how to use included in the packaging. I genuinely don't understand the poor reviews.

I ordered before reading reviews which was a mistake. I contacted them immediately to cancel to be offered a 20% discount which I declined. Fast forward 4 ish weeks, no refund and no item so messaged them again to be offered the same automated 20% discount. They say the order has already been processed! Haven't we been here before? Avoid!

Dreadful, complete waste of money.
This arrived stuffed into a padded envelope, no box and no instructions. Breathing sounds are ridiculous and the music is so loud it would keep you awake.
Call me cynical, bit all their good reviews appear to be redirected from their own website.
Trust me when I say, DON'T WASTE YOUR MONEY ON THIS!!!

Avoid- total scam, company has a UK address but items come from China, take weeks to come and the quality is awful and dangerous for children, just shows what fancy AI videos can produce in conning the public, we haven’t even put batteries in ours as we wouldn’t dream of letting children use them with exposed wires, I think it would be more comfortable sleeping with a bag of rocks.

Class idea for a more reputable company to take on but avoid this company at all costs!

Awaiting a full refund!

Terrible quality, noises are horrendous and too loud. Not relaxing at all. Customer service is appalling. I would give 0 stars if I could. Avoid buying from them

Don't even deserve a 1 star. Bought 2 of these and they are terrible! Ve been teying tobget a refund since 24th december and they are still not willing. There's a hole in one on the tummy, ripped near the battery area and the other one, there no room for the battery pack to fit in! Just to add that the noise is horrific and loud. It's more disturbing than relaxing. I've complained and asked for a refund, even though I've sent photos in as proof of these faults, the company are refusing a refund as I haven't sent in a video (the film is too large and won't allow me to send it to them). I've changed it to a different format and it still won't send. I'm not sure why they need a video when they have evidence in photos of the faults. Terrible company and terrible product! Avoid at all costs!

Absolutely dreadful! The breathing noise and the mechanism are so loud it is ridiculous. Most definitely not fit for purpose and I do NOT recommend. Crudely packaged in an envelope, no box!

These products are off-the-shelf products, available on Chinese e-commerce sites for around £3 a piece. Claims of them being designed in the UK are bogus. The website displays the PayPal logo but does not actually offer PayPal as an option (likely because PayPal gives an easier means to raise a dispute). Advised delivery times were entirely unrepresentative, product was dispatched from China rather than UK and took weeks to arrive, not the days listed on the site. Quality is disappointing, too. There is nothing wrong with Chinese products, but transparency about the product's origins, delivery times and, frankly, a price more reflective of the quality, would go a long way to improving things.

Scam. Really bad quality. This company will have made a fortune from this scam. Don't believe the fake 5 star reviews.
No customer service, fake company and address. Do not let your kids sleep with these.
Do not buy things you see on social media with all the influences getting paid to advertise them.

Not as advertised. Terrifying, certainly wouldn’t recommend for children struggling to sleep or people with anxiety. Impossible to get a full refund.

You have to return it to China.

Ordered as a gift for xmas never turned up no longer wanted asked for refund 4 times with no joy AVOID THIS RIP OFF COMPANY AT ALL COSTS.

Do not buy or believe positive reviews. I will be contacting various authorities about the trading of this company. I suggest others who have been scammed maybe consider the same. London address shipped from China no CE safety standards. Delayed shipping and constant emails back and forward and now you try and insult me with 20% refund. Please take the reviews seriously. I have accepted 50% and started dispute through my bank for the remainder.

As others have said. This is a complete waste of money.

Asthmatic cat with COPD, that's the breathing noise.

The speaker is tinny and the sound is crap.

Battery pack has no cover and exposed wires.

Dont fall for the marketing materials, it's an absolute shit show of a company and product.

UK based company, shipped from China.

*DO NOT BUY THIS PRODUCT*
Very poor quality.... exposed wires inside the battery pouch. Arrived with holes in stitching. There is no volume control on the device. Sounds like a decrepit train rather than a soothing bedtime toy. DO NOT WASTE YOUR MONEY !!!

I would give this zero stars but had to pick one. I ordered two bears...they took 2 weeks to arrive and then both were not working. I sent video footage to the company who refused a refund. They offered to send replacements. I reviewed one replacement not two and although it does work...the breathing sound is s recording of someone imitating snoring and you can hear the mechanics or the bears belly going up and down which isn't very relaxing. It stops after a couple of minutes.

My grandson Bobby is severely autistic and doesn't play or respond to toys really at all so I wanted to try just for something special he might just like so I ordered one of your teddys, I can't put into words the heartfelt joy as he hugged your huggleys It is so rare for him to take an interest and how special this really is, thankyou for helping me find a beautiful gift for a beautiful soul, Bobby x

The WORST company I have ever dealt with!

Money grabbing crooks!

Would have given 0 stars if had the choice.

Firstly did not know this would be cheap Chinese crap! Thought it was a British company since it has a London business address on the website. First I knew it was Chinese was when the items were dispatched with tracking info.

Bought 3 for my kids every one has a stitching fault by the neck/ Velcro closing rendering useless to give.

I followed their returns and refund policy and contacted their customer services and provided photos of the faults. They began by offering me a 20% refund and to keep the toys. I have included within my many emails paragraphs from their policy that says I have the right to return the items at THEIR cost since it was their fault and after receiving the items I would be issued a full refund.
The customer service lady Louise (if that even is your real name) continuously ignores the policy and does not reference it at all. Following 10 days and 12 back and forth emails the best she has offered so far is a 60% refund and to keep the goods. And in her words “you can give them, re-gift them or if really unhappy with them give them to a charity shop.” Why would I give them to anyone when they are ripped?! Shows how little they care about people and their customers!

So very disappointed!