Hugglys Reviews 

1 month in no delivery overseas contact centre absolutely shit. Don't buy

Very loud, not the best quality. Battery powered , not sure it relaxing. Tried to cover the microphone!

This company sell faulty goods which lasts for a few months before breaking. Purchased a stitch for my grandson for Christmas and now the button has stopped working so it's of no use whatsoever a bit like their customer service. I can't get a replacement (not that I would want one) also no refund. Don't buy them they are cheaply made, noisy and certainly not worth the money.

I love the 3 Hugglys I bought. It’s an elefante, a panda bear and another bear. They all work perfectly. They breath, with or without light, with or without music and are very soft to touch. Maybe a problem to wash them if they get dirty, but I’ll see how to manage. The little motor could be less noisy, that’s the only thing to improve. I consider that I made a very good bought.

The service is incredibly poor I ordered being advised it would arrive within 5 to 10 days. It was for a birthday present. It has now been 26 days, the item has still not arrived. The birthday has passed and they are refusing to give me a refund. Appalling service. Avoid at all costs!

Both Stich Hugglys sent faulty. Really poor quality. Don't waste you money.

Scam.

They are dropshipping cheap items from China
I have been waiting months for my order that still hasn’t arrived.
Customer service - like speaking to a wall.

As per their own website
Our standard delivery time from the date of dispatch is approximately 4-8 working days

This is a complete LIE. Avoid this shambolic scam of a “company”

DIDN'T GET ITEM AT ALL. bought 2 toys for children's birthdays and it didn't get delivered. awful company, don't ever buy it

I bought 2 animals for Christmas for grandchildren. 1 stopped working and they refused to replace it.

The bear broke after 2 weeks of receiving as a Xmas gift for my son. Customer service is terrible and they refuse to refund or replace.

not received item ordered, keep getting palmed off with same email, not a uk company, avoid!

Ordered the bunny but it has not arrived I keep getting fobbed off saying it is on its way! This is a scam! I have a friend who lives in Hong Kong so going to try and find’s them and get my money back.
DO NOT BUY!

Email sent to this “company “

I ordered 4 of your products and have only received 1.
The one I did receive is absolutely horrendous and overheated in less than 1 minute.
I have taken it to a professional who has informed me that it does NOT conform to British Trading Standards and should NOT be sold in England. It is dangerous and I have since sought legal advice and have been advised to demand a full refund for all 4 items as your “company “ is going into investigation due to the overwhelming amount of complaints.
I expect a full refund for ALL 4 “toys”. Failure to do so will result in further legal action.

So far they have completely unhelpful. However an investigation is underway from the UK.

The two Hugglys I purchased are faulty but according to Louise, their company's policy is that I have to send a video proving they dont work before they will accept responsibility and refund in full. Problem is the video won't send on email and they still won't arrange for return of the items for a refund

AVOID!!!!!!

I can’t leave 0 stars so it will have to be 1
I Bought 3 as a gift for Christmas,

Firstly, the tunes that are on the bears sounds like a cat being strangled.
Not even a month after use, the breathing motion has stopped working, almost like it gets stuck, and the motor noise is horrendous.
Company states due to the complaint being passed the 14 day return policy, there is nothing they can do to assist. My children hardly used it as the noise is horrendous and kept us awake at night.
I was offered a generous 20% discount for another purchase ( I know how kind) I have responded and said I would never buy/ recommend this company for anything. Really poor customer service.

I wish I had read the reviews before purchasing, less than 4 weeks in, the teddy had stopped working, company say because it's more than 14 days the can't return for a refund however they'll give me 20% off my next purchase, like I'm going to buy from them again!

Cheap and nasty product, the mechanical noise it makes is horrendous and as far away from soothing as you could get, the music element loops every 10 seconds and is not continuous. I contacted the company who incidentally are not based in the UK to be offered a 20% then 30% then 50% refund so as not to return and if I am so dissatisfied to give it to a a charity shop - to be honest if I am not happy with it myself I certainly would not give it to anyone else! Dreadful customer service. Certainly none of the things the company claims the product to be

Really disappointed at the size and it feels really cheap. Ordered 3 in total. 1 out of the 3 clicks everytime it breathes. Very frustrating as it'll keep my daughters awake its that loud.
Will definitely not be ordering any more.

My son received one as a gift for Christmas, and at first he loved it and really helped him fall asleep and regulate himself.
Not even a month after use, the breathing motion has stopped working, almost like it gets stuck, and the motor noise is horrendous.
Company states due to the complaint being passed the 14 day return policy, there is nothing they can do to assist and states that the issues must be due to ‘excessive use’.
Therefore, if you are still going to purchase, even after more than 50% of the reviews are 1 star, limit use to once a month and it will possibly last you 6 months.

Awful company. (Can't use zero star) mine lasted one month before breaking, now been told that's because of excessive use (every night) so no return or replacement. Terrible customer service and one gutted grandson