Huckberry Reviews 951

Huckberry's customer service is always extremely accommodating and responsive.

Ive always liked their clothes. To me the designs are classics and construction durable. The site also helps customers make decisions on sizing and styling.

I had an issue with one of their jackets and they were quick to remedy the situation, exceeding my expectations. I will certainly buy from them again.

I purchased a brown Boiled Wool Station Jacket.Initially I had to exchange the medium coat for a large. Upon receiving the large I could tell it wasn't brand new. I let support know about this and they quickly apologized for this error and sent me a brand new replacement. I love the coat and appreciate how quickly they remedied the unusual situation.

Huckberry knocked it out of the park. I own a 10-year hoodie that I love and wear most days. I decided to purchase the hoodie in another color, but when I received it, the fit was a little different. I wore the new hoodie several times and washed it thinking it just need to be broken in. That did not work, so I reached out to Huckberry fully expecting the nice answer of "it's past the exchange time, you wore it and washed it, so our policy is to not exchange it." that did not happen. Quickly the customer service team reached out, had me snap a few pics of both hoodies and quickly ship me a new hoodie. Huckberry is awesome!!!!

Stellar customer service when my item got lost in transit. Prompt reply to email, got a replacement expedite shipped and a bonus code as well. Nothing short of exceptional.

I recently purchased a Flannel-Lined Waxed Trucker Jacket in Field Tan. This jacket is everything I hoped for and more. The fit and style are amazing and comfortable. It is now my Forever Jacket.
When I did contact customer service with a couple questions, they were quick to respond with a solution and piece of mind. Would recommend for all who want to look good and feel comfortable.

Huckberry is an outstanding company. I recently made an error on an order. It was complicated but Christian in customer service made the solution to the problem hassle free and stress free. This is yet another excellent Huckberry positive experience that I have had once again over the years. I highly recommend them as a source to whatever you find interesting on their site.

I received an item that was last in stock of its color and size, but had some sticky tape and adhesive on it. I wanted to keep it but was unsure about what the tape signified, if it would come off cleanly, if there was anything else going on.

They handled the case extremely quickly and once I documented and discussed it with them they gave me multiple good options for resolution. They listened to my feedback and we arrived at a resolution I am really happy with. It was fast, thoughtful, and straightforward.

I had made a purchase from Huckberry (one of my favorite sites) and unfortunately, my package was stolen by a porch pirate. Customer Service was prompt with response and sent me a new package within days. I would highly recommend Huckberry not just for what they sell but also for how great they treat their customers.

Huckberry has a great selection of unique products that can I have a hard time discovering anywhere else. They also have really fast shipping, easy returns, and a back in stock notification system that actually works. It’s not the cheapest place to shop but everything I’ve bought so far has been high quality.

Folks at Huckberry answered my inquiry quickly and made an exception on a return so that I could make an exchange of an improperly sized item for one that fits great. Very grateful for the easy a process and courteous service.

Huge shoutout to Huckberry and their customer service—especially Maxim.

Back in January, I ordered the Stretch Selvedge Denim - HB Classic and a Vintage Soft Wash T-Shirt (Tall), but the shipment never arrived. Honestly, I forgot all about it until last week. When I finally reached out to support, I wasn’t sure what to expect given how much time had passed.

Maxim handled it flawlessly. No hassle, no back-and-forth—just immediate help and a replacement shipment sent out, no questions asked.

That kind of customer service is rare these days. Really impressed with how they stood behind their order and made things right so easily. Definitely earned my continued business.

Huckberry went above and beyond with offering a free product replacement when I reached out concerning a possible defect on one of their products. My product had a minor defect and I was okay with not receiving a replacement, but Huckberry proactively sent one anyways and it even came through expedited shipping. Well done, Huckberry. Impeccable service.

I ordered a pair of jeans which ended up being defective. I reached out to Huckberry's customer service for assistance. Christie was pleasant to work with and fast in responding and providing a solution. I can honestly say, Huckberry truly does have Unreal Customer Service!

Best customer experience in DTC lifestyle/clothing space that I have encountered. Great products and great folks standing behind their wares.

Huckberry has the most exceptional customer service I have ever experienced. It should be the retail sector standard and not the exception but we all know that AI bots and offshore servicing farms mostly ruin customer experiences these days. Huckberry remains a truly rare gem in a sea of brands and websites pandering for clicks - it's a major reason why I will remain a loyal customer and condemn the mega retailers selling junk to the masses. Plus Huckberry's unique mix of clothing and product offerings means I can always find something new to try and they have interesting media content I enjoy reading. They've perfected the customer profile understanding and do an excellent job catering to it on all levels. Very sophisticated and why I'm happy to spend a little more money on their brands - quality and consistency matter more than ever.

Some of the finest and quickest customer service I’ve ever experienced. Customer care is clearly a priority. Their response has made me a loyal customer.

I had a question and this company had fast and friendly customer service. I would recommend.

The quality of their garment lines is outstanding. I've had one mishap with a delivery which was lost in shipping. This issue was handled rapidly and with care. Good sales, good quality, and overly accommodating customer service make this my first choice for online shopping.