The booking confirmation provided an address which was closed because of fresh paint, and there was no communication to inform of this and to provide the alternate entry. Spent a good 15 min... See more
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Hubble has been a great way of finding office spaces for team meetings and such - great variety of options and it's super simple booking through Hubble. What's particularly great is Hubble's customer... See more
Company replied
We have just started using HubbleHQ. The onboarding & prospecting was smooth and low pressure. It did not feel salesy at all, which I truly appreciate. Claire helped us find the perfect compromise... See more
Company replied
We've been using Hubble Pass for a few months and I'm really impressed. Everyone is so helpful and responsive. All the advisors are ready to help with any questions and always get back to me quickly.... See more
Company replied
Company details
Written by the company
Hubble is a flexible workspace platform. We help businesses give their teams great places to work – whether that's a longer-term office, or on-demand access to a network of thousands of spaces to work and meet. Our solutions flex with your workspace needs, helping you reduce wasted office spend while keeping your employees happy and productive.
Contact info
51 Eastcheap, EC3M 1JP, London, United Kingdom
- help@hubblehq.com
- hubblehq.com
4.0
Great
152 reviews
Hasn’t replied to negative reviews
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Great service
Great service
Extremely helpful and very quick to respond. Would definitely recommend
21 November 2019
Unprompted review
Reply from HubbleHQ
Hi Luisa, thank you for your positive review! We really appreciate it and we're happy to hear that we provided you with a good service. Let us know if we can help with anything in the future.
Very poor service
Very poor service. Organised a viewing via Hubble at Citibase Millbank on 11 November 2019. I clearly specified that it was a matter of urgency as we needed an office for a new hiring. Went there to find out that there was actually no available office yet. The current tenants were uncertain whether to extend the lease or not. We spent one hour in the waiting room with no support. Then we were told that there was a room available for us to work for that day at 20£ per hour. After another hour, we were let seating in the meeting room which cost £362 for 4 hours. I spoke to a person at Citibase Millbank who told me that they would come back to me regarding a £500 office. Never heard from them anymore. I spoke to a person at Hubble regarding another office in Victoria. He was supposed to call me back the next day 12 November for an office or 2 desks. Never heard back from him. Eventually signed for an office with Spaces Victoria without any intermediation. Poor service, I suspect that Hubble agents are poorly paid and not very driven.
16 November 2019
Unprompted review
Reply from HubbleHQ
Hi Alan,
Thank you for the feedback and for detailing your experience so clearly.
Firstly, we want to apologise. We pride ourselves on our high level of service and receive hundreds of positive feedback responses from our customers each month. As a result, we’re taking your feedback very seriously and immediately began investigating the situation this morning.
We’ve followed up with Citibase to ensure this doesn’t happen again. Upon initial investigation, the Hubble sales person you’ve mentioned personally spoke with Citibase prior to your viewing, and we were told that the office you were hoping to see was not only available but also suitable for your requirements.
Being a third-party in the viewing process, the level of service you receive during the viewing can occasionally and unfortunately fall out of our control. Having said that, we’d like to take responsibility here, and use your feedback to look at ways to ensure we can prevent this going forward.
You’ll be receiving a phone call from our Head of Customer Success to talk more about the experience, but in the meantime, please accept our apologies.
Best wishes, The HubbleHQ Team
Daniel was very approachable and easy…
Daniel was very approachable and easy to work with. I had seen multiple offices through multiple brokers and he used his experience of working with us previously to advise us on the best office for us. I only had to do 2 viewings with him and we found our new office. Thanks
7 November 2019
Unprompted review
Reply from HubbleHQ
Hi Claudia, we're so happy to hear that the process of finding your new space was quick and smooth and that Daniel helped you throughout. Thank you for your lovely feedback!
Excellent service by Hubble
Excellent service by Hubble. Henry sent over loads of great options and was super quick with booking viewings and answering all queries. Would definitely recommend.
4 November 2019
Unprompted review
Reply from HubbleHQ
Hi Leonie, thank you for your kind review, feedback is very important to us. We're so glad Henry could help you with your office search! Please don't hesitate to contact us in the future if you're looking for a new space.
Everyone was very helpful there!
Everyone was very helpful there!
Henry was so helpful when i was trying to book in the viewing in less than 24 hours. He was friendly and was able to help very promptly.
and it was a surprised to get a giftcard afterwards as well.
1 November 2019
Unprompted review
Reply from HubbleHQ
Hi Allie, thank you for your positive feedback. It's great to hear that Henry helped you with your last minute viewing and we hope you enjoy the giftcard and your new space! Let us know if we can help in the future.
Really fast and simple to find an office
28 October 2019
Unprompted review
Reply from HubbleHQ
Hi Sabra, thank you so much for your 5* review and for using us to find your new office! We really appreciate your feedback.
Absolutely fantastic service
Absolutely fantastic service, was able to help find an office space to move into within a week. Very personable service!
28 October 2019
Unprompted review
Reply from HubbleHQ
Hi Grace, thank you for your lovely feedback! It's great to hear that we helped you find an office so quickly. If you need any help in the future, please don't hesitate to contact us.
Reply from HubbleHQ
Thank you for your 5* review Denis, we're really glad you enjoyed using the site!
Easy and professional - perfect for scaling startups
We were looking for private, serviced offices for 10 people, but with room to expand as we grow (while only paying for what we needed at a given time). We're now nearly 50 in the same space and the scaling has been stress free. The site was easy to use with great pictures of the spaces. Hubble team were professional and helpful, couldn't recommend highly enough, would certainly use again.
26 September 2019
Unprompted review
Reply from HubbleHQ
Hi Mimi, thank you for your kind and positive review! We're happy to hear that you've found scaling up in your space seamless and that the HubbleHQ team provided a good service for you. Please don't hesitate to contact us in the future.
Saved £45k!
I've been overwhelmed with requests for reviews lately, but since Eliot at Hubble found us a fantastic office and saved us £45k over two years, I think an excellent review is the least I can offer!
26 September 2019
Unprompted review
Reply from HubbleHQ
Hi Madelyn, thank you for your positive review! We're so happy to hear that Eliot was helpful with finding your next office and that you saved money through using us. Do let us know if we can help in the future and enjoy your new space!
Best service and assistance
Dear All
I would like to thank Grace from Hubble. She is an absolute star... competent organised and prompt.
Grace has found us the perfect location in Less than 3 weeks.
Incredible platform and stuff .
I highly recommend Hubble services .
Lilie C
Executive Assistant
25 September 2019
Unprompted review
Reply from HubbleHQ
Hi Lilie, thank you for your highly positive feedback, we really appreciate it! I'm very glad to hear that Grace was helpful throughout your search. We really hope you enjoy your new space and do let us know if we can help again in the future.
Great experience
Great experience - would use again! Found a few different offices through Hubble and ultimately chose a Workspace venue near Moorgate. The experience was solid from start to finish - only hiccup was one of the office spaces we visited hadn't updated Hubble with their latest inventory and no longer had any space left.
25 September 2019
Unprompted review
Reply from HubbleHQ
Hi David, thank you very much for your lovely feedback. We're really glad that we were able to help with your office search and we hope you enjoy your new space!
Apologies that one of the offices you visited was no longer available. We try to keep our listings as up to date as possible but unfortunately, availability changes very quickly and we are constantly finding ways to try and improve this. Do let us know if you need any help in the future!
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