HS Walsh & Sons Ltd Reviews 

136
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the outstanding product quality, noting that all ordered items always arrive promptly and in perfect condition. People also deeply appreciate the remarkably helpful staff members who consistently provide useful advice and deliver quick responses to any customer inquiries. A few other people also felt that the highly competitive pricing and great overall value significantly added to their shopping satisfaction. Consumers further highlighted the truly extensive range of available products and explained how smoothly every single online transaction was handled from start to finish.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and reliability, noting that items arrive quickly,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping, prompt... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with reliable products and... See more

Service

People report positive experiences with service, highlighting the super fast delivery, helpful staff, and... See more

Staff

Consumers find staff to be positive, highlighting their helpful and knowledgeable approach when answering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt personaly,and through various watch.service companies i was.employed by in 60 years@ the bench,with H S Walsh! I have always found themfriendly, knowlegeable,and customer aware. I have... See more

Company replied

Rated 5 out of 5 stars

I have bought casting supplies from H S Walsh. The quality is always excellent, and if I have any queries the staff answer the phones quickly and deal with things rapidly. Their casting flasks are hea... See more

Company replied

Rated 5 out of 5 stars

Great, Fast delivery using Royal Mail! ( Thank God, not EVRI!!!) Please keep using Royal Mail!!! Ordered a Jewellery loupe and Hallmark book, both appear good quality! Interesting to now view th... See more

Company replied

Rated 5 out of 5 stars

I was struggling to find a replacement pocket watch movement (didnt have a part ID). I emailed them, several times over a week, asking for advice and guidance. Both Julie and Paul replied to my email... See more

Company replied


Company details

  1. Jewelry Equipment Supplier
  2. also in
  3. Tool Wholesaler

Written by the company

H S Walsh & Sons have been a leading supplier of tools, equipment, clock and watch materials to the jewellery and horological trades for over 75 years. Serving clients from individual designer makers and independent retailers to large industry groups such as the Company of Master Jewellers, the Signet Group and Rolex, we are renowned for our excellent customer service. With branches in the Jewellery Quarter, Birmingham and Hatton Garden, London we are at the heart of the trade, offering person to person sales, backed up with help, advice and demonstrations from our knowledgeable staff, many with decades of experience. Our head office in Biggin Hill, Kent, supports our branch structure, handles our ecommerce through our website www.hswalsh.com and manages our corporate partner needs. We not only serve the domestic market but trade world wide, exporting to over 150 countries. We are proud to work with some key industry brands such as Durston, GRS, Bergeon and Horotec and are UK & Ireland agents for both Witschi Electronic AG horological testing equipment and Sunstone Orion laser and pulse arc welding machines. Biggin Hill: 01959 543660 Birmingham: 0121 236 9346 Hatton Garden: 020 7242 3711


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(136)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Buying the watch toolkit was nice and easy and delivery was quick

26 July 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Excellent, glad you are happy with your order.

Rated 5 out of 5 stars

Great products and delivery

Great, Fast delivery using Royal Mail! ( Thank God, not EVRI!!!) Please keep using Royal Mail!!!

Ordered a Jewellery loupe and Hallmark book, both appear good quality! Interesting to now view the hall marks of our weddings rings etc. Also an antique ring I recently purchased for my Wife.
Will be back as a Customer. Thank you team Walsh.

Stuart

26 July 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for leaving such positive feedback.

Rated 5 out of 5 stars

Good product

Good product, reasonably priced and delivered quickly.

25 June 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback, much appreciated.

Rated 5 out of 5 stars

Really helpful and knowledgeable on the…

Really helpful and knowledgeable on the phone, got exactly what I needed and they even talked me through wiring up the new switch.
Will definitely be using again.
Quick delivery as well 👍🏼

25 June 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for leaving us such great feedback and good to hear we were able to help.

Rated 5 out of 5 stars

Over the years have purchased really good equipment.

Very helpful lady at the counter in Hatton Garden. Our soni cleaner needed replacing and she was more than helpful when getting a new one. It arrived next day and it seems to be as good as our previous one, but cheaper.

24 June 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback.

Rated 5 out of 5 stars

Very quick response and highly…

Very quick response and highly efficient service. Had the items I needed within 24hrs … no less than I expect or demand from online sales if I’m honest.

26 June 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback.

Rated 5 out of 5 stars

Service was fast

Service was fast, easy and well communicated. Thanks!

26 May 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Great to hear, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Good quality.

Arrived quickly.
Really nice quality, ‘safety pin’ isn’t too flimsy.

27 May 2026
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your feedback and glad to hear the parcel arrived so quickly.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great price, great packaging, and a contact name if there are any issues (Which there aren't).
Highly recommend.

19 May 2026
Unprompted review
HS Walsh & Sons Ltd logo

Reply from HS Walsh & Sons Ltd

Thank you for your review, very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look