HPL Motors Reviews 

I am writing this to warn other consumers about the deeply unprofessional practices of HPL Motors Stockport and their head office management.

On Wednesday evening, I used their official website checkout to place a paid, verified reservation deposit on an Audi Q4 Sportback (Reg: ND23 LBZ) at the advertised price of £15,799. I received a formal, timed order confirmation receipt via their automated Stripe checkout system (Order #35320050134568) detailing a fixed remaining balance of £15,650.

At 8:50 AM the following morning, a salesperson phoned me to confirm the vehicle was successfully locked under my name, noting they had already received 6 to 7 further inquiries since 8:20 AM that were blocked by my deposit. He explicitly confirmed he was heading onto the forecourt to physically locate the keys, check the battery, and prepare the car for my afternoon arrival. Relying entirely on this direct corporate confirmation, I heavily disrupted my working day, rescheduled mandatory professional meetings, and finalised my travel logistics to leave Mansfield.

The dealership then waited until 12:40 PM—nearly four hours later and mere hours before my departure—to call me back and unilaterally back out of the transaction. They aggressively attempted to inflate the price by over £7,200 to £23,000, blaming a website data-entry mistake. They then manipulated the backend website to display a price of £23,499 while the asset was actively locked under my name.

After escalating a high-priority complaint to the Group Managing Director, I received a cold response from Head of Compliance, Dylan Rafter. In writing, the dealership admitted the car was displayed incorrectly due to a “discrepancy between software platforms” but stated they would completely refuse to honor the advertised price, refuse any compensatory or compromise arrangements, and would simply force a refund of my deposit.

To verbally lock a vehicle down at 8:50 AM knowing other buyers are circling, leave a cash buyer to upend their entire professional day, and then drop a massive price hike at the absolute last minute is a severe failure of basic consumer care and TCF (Treating Customers Fairly) compliance. Blaming "software discrepancies" does not excuse gross administrative negligence and terrible customer relations. Avoid this dealership group if you value professional service, integrity, and honest pricing.

The car itself was great, good value, I only had it eleven weeks but it was in good condition. However the administration around signing was overlooked and rushed.

When I rang to cancel the three year warranty, after my car was stolen, no-one responded to emails, no manager was available to discuss it and whoever answered the phone was unhelpful. Still waiting for a response to my complaint.

HPL are not signed up to the Motor Ombudsman so they couldn't help.

Really disappointing customer service but the cars seem fine.

Thank you again for another vehicle.

Joe has been very thorough and helpful. He has managed to secure be a beautiful Tesla.

I would recommend HPL every time or and over.

Brilliant experience at HPL getting a car for my fiancée, everyone was really friendly and helpful in the Wirral branch. Big shout out to Alan who supported us all the way through!!

Recently bought a car from HPL Stockport, i was looked after by Dai Kochanski. I was really impressed at the service given by Dai, really good comms at every stage. Car is perfect 👌

I bought my second-hand Tesla model 3 from HPL Stockport. The prices are great, and the service second to none.
Hess the salesman answered my call at nearly 7pm in the evening - on a Saturday! These guys put in long hours! He could not have been more helpful.
When I travelled down to collect the car, he collected me from the station, and supplied cups of coffee. The purchase process went seamlessly.
It was a pleasure to do business with Hess at HPL Stockport - I couldn't be happier.

What a fantastic dealership. It's the first time that we"ve been and were made to feel very welcome from the start. The selection of cars is good but more critically, the focus on customer service is outstanding. No pushy hard sales just trying to delight the customer. Special thanks to Charlie and Arj for helping us buy our next car. Much appreciated

Mike has brilliant customer service, answered all questions honestly, he was very patient with us when we were having issues with our bank, we drove 3 hours to collect our car and would highly recommend to anyone! Thank you Mike!

Great service from Adrian at the Oldham branch. He got the car sorted for me to take away in a day, brilliant would absolutely recommend.

Very bad experience with this company. I waited more than seven weeks for my refund. Every time I contacted them, I was promised it would be returned within 3–5 working days, but nothing happened. Eventually they stopped answering my calls completely.
I only got my money back after opening a bank dispute. I also felt pressured into paying the deposit and was asked why I came there if I wasn’t ready to buy a car immediately.
I would strongly advise others to avoid this company.

During a recent visit to the showroom, my mother and I were warmly greeted by Sirak, a sales advisor. Sirak’s polite, professional demeanour and willingness to assist us throughout our visit were exceptional. We highly commend Sirak’s exceptional customer service. Thank you for your help and support.

Very poor customer service from HPL Motors Oldham.
I had to make five unnecessary 44-mile round trips due to repeated issues and poor handling of my complaint, causing wasted time, fuel, and inconvenience.
Although they apologised, they refused any compensation or goodwill gesture despite acknowledging the poor service.
Very disappointing aftercare and complaint handling.

Really poor customer care. Frequent confusion and misinformation from sales person Sara. Incorrect information given on vehicle servicing, keys and then was unable to meet customer contract with car maintenance contract twice. Really disappointing experience

Good experience from start to finish and all sorted very quickly. Emyrs was very helpful and approachable

Daniel was amazing.

He couldn't have been more helpful, knowledgeable and friendly throught the purchase of our second car from HPL.

Come to HPL and ask for Daniel. He was perfect.

Thank you

Very knowledgable and a pleasure to deal with.

After searching for a particular model and specification, I recently purchased a vehicle from HPL Preston. From initially enquiring about the car, the service I received from Jason throughout the purchase and handover process has been absolutely amazing. Everything was explained to me in detail as this was my first electric purchase and I only ever received advice with no hard sell.

Great experience throughout whilst buying with HPL in Oldham. Any questions or concerns we had were addressed promptly. Overall a great service provided by Andy A during the purchase & Kai for the final handover.

Byron was very helpful and we were extremely pleased with the service and purchase.

First visit to the Stockport branch, very modern, lots of staff happy to help. I spoke with Matthew holt, he was easy to talk to and told me all about my car. Matthew made me feel at ease and reassured me that body work that needed doing would be done. 100% recommend speaking with Matthew when you can.