HPL Motors Reviews 

If i could leave zero stars i would !!! Be very aware of trading your car in at the preston branch. I was offered several thousand pounds more for my car to trade in at Big motoring world. Motorpoint and motorange all offered similar prices within a few hundred pound.... this branch is trying to rip off their customers. My advice buy and trade your car in elsewhere!!!!

After a negative experience with another dealership, it was very reassuring to meet Byron at HPL motors. He not only has great knowledge of his role but filled me with confidence in my purchase. Listened to my priorities and delivered the perfect car for me. Thank you

Sirak was great! Extremely helpful and patient with us when deciding on a new car. Most importantly he wasn't pushy for the sale. I would highly recommend he went above and beyond.

Really easy and very stress free

Definitely a 5 star company. I would recommend 100%

I purchased a BMW 2 Series from HPL Motors at the beginning of April 2026. At the time of purchase, I specifically made HPL Motors aware that the existing alloy wheels were in poor condition and needed refurbishing. I was assured that this would be dealt with, particularly as I had also purchased the additional alloy wheel cover.
Unfortunately, since buying the car I have contacted HPL Motors on several occasions trying to get this resolved. Each time I seem to be passed from one person to another, and even from branch to branch with promises that someone will contact me to sort the issue out, but nothing actually happens.
What is particularly frustrating is that I have been patient and have given them numerous opportunities to put this right, but I am still no further forward months after the purchase.
The problem isn't simply the condition of the wheels — it is the complete lack of after-sales support and follow-through. Once the sale was completed, getting anyone to take responsibility for resolving the issue is extremely difficult.
I would have expected much better customer service from a dealership of their stature, especially having paid extra for additional cover.
I am hoping and holding my breath that if i have to call upon my warranty the process improves.
Unfortunately, based on my experience, I cannot recommend HPL Motors and would strongly suggest potential customers to consider the level of after-sales support before usung them.
Very disappointing experience.

Kieran has made buying my first car so easy, and quick, absolutely no hassle and he’s kept me up to date with it all. All the cars are amazingly priced! Would highly recommend

Put a £500 deposit on a car but decided not to proceed so requested a refund which I was told would take up to 5 working days. Despite numerous phone calls I was told it was only processed yesterday a full month after my initial request. Be wary with this company and they could not explain the delay.

I do not hesitate to leave this review on the exceptional quality of service provided to us from start to finish by SARAH BENNETT at your Preston branch. From my very first enquiry to collection of my new vehicle Sarah's customer care could not have been bettered and her friendly and efficient assistance throughout was exceptional and I consider to be an absolute credit to your organisation. I consider Sarah went beyond the expected customer car and will most definitely contact Sarah again in the event of my next car purchase. Well done Sarah and many thanks for everything. What a star!

Allan has been absolutely incredible and extremely helpful from start to finish with purchasing my new vehicle at HPL Motors Wirral.
I'd recommend anyone to ask to Allan when looking for a new vehicle. Thanks a lot Allan - you've been a superstar!

Dealt with shaun Peter Tash and James outsanding service.
Customer service second to none highly recommend them,would definetley deal with them in the future.
Love our new car thanks for everything.

Nice and smooth experience made easy by Allan, recommend

Absolutely Amazing Experience With Nathan, Such an awesome guy, Just Came Back Because Of Him to Buy From HPL.

The whole car-buying process was incredibly smooth and honestly the least stressful car-buying experience I’ve ever had. Nathan R was really helpful throughout, answered all my questions and kept communication excellent from start to finish. He made everything clear and straightforward, which made my decision so much easier. I’d definitely recommend!

I came in to look at a car that I had seen online and Allan rang me and was really friendly and professional, there was no pushy sales talk and I came down the same day, the car was ready for me to test drive and Allan made the entire process really easy and stress free. I picked up my new car 2 days later and everything was perfect. Allan made me feel at ease and the atmosphere in the branch is so friendly. I would highly recommend and I will be returning when I'm due my next car, thank you 😊

*Under bonnet it was packed with fine sand up to 2-5cm thick build up in every groove, making it look like a construction site vehicle. Lot of dirt filled vaccume cleaner bag in 10 mins .
* A chipped windscreen was only rushed-fixed on collection day.
* The missing second key was withheld initially.
* Internal cleaning was botched with heavy scuffing throughout. Bad smell comingafter AC starts.
* I had requested to check 12v battery and was told its fine. by the look of it the never opened bonnet for alleged 120 point check. they couldn't have done any check with thick layer of mud on everything.
* Completely unacceptable level of preparation.

Craig was very professional and not pushy with the sale of our focus st-line throughout the whole process. He made sure we were happy at each stage of the process and we drove away happy customers!
We would definitely recommend this company 🙏

Dealt with Nathan Blake, very helpful and understanding, bought twice before from HPL Group, no problems everything very straightforward, didn't think twice about going back again. Thanks

Liars the lot of them ,i would give zero but there is not no zero so one it will have to be. DO NOT believe anything the sales staff say and watch out for SARA she is the biggest liar and actress i have ever come across she should be on a stage . Cars are not serviced only only 30 day warranty and you get nothing for a trade in . The worst car buying experience in my 47 years of car buying

Amazing experience thankyou to kamron and sirak for all your help definitely recommend 100%