Thanks to Lily I was able to determine which one of two similar batteries suited my laptop. Having a human on the chat sure beats the useless AIs that some vendors use. Delivery was fast enough, and p... See more
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Dispatch a bit slow. No instructions on the included user manual or elsewhere in package, but located method on YouTube. Battery fits but needed a little coercion to line screw holes up. Battery conn... See more
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Site navigation - easy for non-IT Tech people. Communication post-purchase has been excellent. Safe packaging & postage of the battery & clearly identified as potentially hazardous. Good for PO wo... See more
Company replied
The website made it easy to choose the right battery for my exact model of HP laptop. The battery was shipped on the day I placed my order - a Friday. It arrived (near Bris) on Wednesday morning - wel... See more
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Company details
Written by the company
We specialize in the high performance replacement battery industry for HP and Compaq laptops in Australia with up to 15 years of experience, covering over 100,000 battery models and our batteries are all made from imported high quality cells with a quality guarantee! If your HP laptop is experiencing the issue like performance degradation, battery bulging, fast power drops, slow charging, etc., there is a good chance that the battery is faulty and we hope to be your first choice for laptop battery replacement!
Contact info
4.3
Excellent
71 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good result in the end
Received battery today. It came well packed and supplied with a phillips and torx screwdriver. The phillips opened the case fine. The screws retaining the battery were Phillips as well, but too small for the M1.2 screws. Luckily I had a screwdriver that fitted and the replacement was straightforward. It would have been nice if the battery also came with a spudger for opening the case. Happy with the end result.
8 August 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Thank you for your feedback! We're glad to hear that the battery replacement went smoothly. We appreciate your suggestion about including a spudger with the package and will consider it for future shipments. If you have any other questions or need further assistance, feel free to reach out.
Best regards,
hplaptopbattery.com.au team
3 cells 43.3Wh 11.55V battery for HP Pavilion X360 Convertible 14-DW1008TU
Site navigation - easy for non-IT Tech people. Communication post-purchase has been excellent. Safe packaging & postage of the battery & clearly identified as potentially hazardous. Good for PO workers.
Helpful screwdrivers included - saved a trip to Bunnings!
YouTube essential for 'How to' videos.
Hopefully the battery will hold it's charge for some time.
Would purchase from this company again.
22 July 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Thank you for taking the time to share your detailed feedback! We are happy to know that you were satisfied with our website navigation and post-purchase communication. We are committed to providing an easy shopping experience for all users, even non-IT technicians.
We are also very pleased with your positive comments on our battery packaging and mailing services. We always ensure that the batteries are shipped safely and clearly marked as potentially hazardous materials to ensure the safety of postal workers. We are glad to hear that you found the included screwdriver very useful and saved you extra trouble.
We are also glad that you mentioned the "How to" videos on YouTube. We believe that these videos provide customers with valuable guidance to help complete the installation smoothly.
We also hope that the batteries will provide a long-lasting power to your devices. If you have any other questions or need further assistance, please feel free to contact us.
Thank you again for your support and we look forward to continuing to provide you with excellent service in the future.
Best wishes,
hplaptopbattery.com.au team
Prompt delivery and good product.
20 June 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Thank you very much for your feedback! We are glad to hear that you are satisfied with the delivery time and product quality. If you have any other questions or need further assistance, please feel free to contact us.
Wish you a pleasant use!
Sincerely regards,
hplaptopbattery.com.au team
Reply from HPLaptopBattery.com.au
Dear Customer,
Thank you very much for your feedback! We are happy to hear that you were satisfied with the ordering process, on-time arrival, and battery operation. If you have any additional questions or need further assistance, please feel free to contact us.
Have a great time!
Best regards,
hplaptopbattery.com.au team
Very happy with the battery quality
Very happy with the battery quality! Worked like a charm.
10 May 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Hello! Thank you very much for choosing our products and sharing your experience with us. We are very happy to know that you are satisfied with the quality of the battery and it is very easy to use.
Your feedback means a lot to us. We are always committed to providing customers with high-quality products and excellent services. Your satisfaction is the greatest recognition and encouragement for our work.
We will continue to work hard to maintain high standards of service and product quality to ensure that every customer can enjoy a high-quality shopping experience.
Thank you again for your support and trust. If you have any further needs or suggestions, please feel free to contact us. We will serve you wholeheartedly.
I wish you a happy life and smooth work!
Sincerely，
hplaptopbattery.com.au team
Reply from HPLaptopBattery.com.au
Dear Customer,
Hello!
Thank you very much for choosing our product and for taking the time to share your experience with us. We are delighted to hear that you are satisfied with our prompt service.
Your feedback means a lot to us. We are committed to providing our customers with efficient and convenient shopping experiences and high-quality products. Your satisfaction is the greatest recognition and encouragement for our work.
We will continue to strive to maintain high standards of service and product quality to ensure that every customer enjoys an exceptional shopping experience.
Thank you once again for your support and trust. If you have any further needs or suggestions, please do not hesitate to contact us. We are dedicated to serving you.
Wishing you a pleasant life and successful work!
Sincerely,
hplaptopbattery.com.au team
Arrived in 3 business days
Arrived in 3 business days. Able to get it installed quickly. Arrived 3/4 charged. Laptop working correctly again.
Thanks
8 July 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Hello!
Thank you very much for choosing our products and sharing your experience with us. We are very happy to hear your satisfactory evaluation of our battery products.
You mentioned that the battery arrived on time within 3 working days, was able to be installed quickly, and was charged to 3/4 when it arrived, ensuring that your laptop can resume normal operation immediately. Such feedback means a lot to us because we are always committed to providing customers with efficient and convenient shopping experience and high-quality products.
Your satisfaction is the greatest recognition and encouragement for our work. We will continue to work hard to maintain high standards of service and product quality to ensure that every customer can enjoy a high-quality shopping experience.
Thank you again for your support and trust. If you have any further needs or suggestions, please feel free to contact us. We will serve you wholeheartedly.
I wish you a happy life and smooth work!
Sincerely，
hplaptopbattery.com.au team
Good product
Reasonably prompt service and delivery.
Some confusing emails regarding that the shipment needed to be picked up, however it was delivered as requested.
The order, a replacement battery for a Dell Alienware 15 R3, has been working fine for the past 3 months. Absolutely no issues and equal performance to the original.
8 March 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer,
Thank you very much for your high evaluation of our service and delivery! We are glad to hear that your Dell Alienware 15 R3 replacement battery has been working well for the past 3 months and performs as well as the original battery.
We apologize for the confusing email you mentioned about the pickup. This may be a system error message, and we will further optimize our communication process to ensure that similar situations will not happen again.
If you have any other needs or suggestions, please feel free to contact us. We look forward to continuing to provide you with quality products and services.
Thank you again for your understanding and support!
Sincerely,
hplaptopbattery.com.au team
Company did the right thing
(Updated post) Revised the rating to 5 stars as the supplier provided a full refund. Whilst the battery performance was poor in my case, buyers can purchase from this supplier with confidence that problems (if they occur) will be resolved.
(Original post) The replacement battery has declined very fast to only 32% design capacity within 22 cycles. One star for the battery, but 2 stars to the supplier for at least making an effort to provide a discount on the battery rather than a replacement.
1 July 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer.
Thank you very much for your feedback to us regarding the rapid drop in battery power after replacement, we fully understand the distress and dissatisfaction this has caused you. We apologize to hear that the new battery reached 32% of its design capacity in only 22 cycles, which is indeed far below our expectations and yours.
Regarding your comments about the battery, we fully accept and value your opinion.
We have immediately taken the following measures in response to the problem you are currently experiencing:
In-depth investigation: We have initiated an internal investigation process and are working closely with our battery supplier to identify the exact cause of the poor battery performance and to prevent a similar problem from recurring.
Immediate Replacement: In order to solve your problem as soon as possible, we will immediately arrange a free battery replacement service for you to ensure that you will be able to use a battery that performs up to standard.
Ongoing tracking: We will continue to track the battery after replacement to ensure that it is performing consistently and that any issues that may arise are resolved in a timely manner.
Our customer service team has already replied to you via email, please check your email again.
We know that customer satisfaction is our constant goal. This issue is a wake-up call for us, and we will take this as an opportunity to further optimize our products and service processes to ensure that every customer enjoys a satisfying shopping experience.
Once again, we sincerely apologize for any inconvenience caused and thank you for your understanding and support. If you encounter any problems or need further assistance during subsequent use, please feel free to contact our customer service team.
Regards,
hplaptopbattery.com.au team
Helpful website and prompt service
Easy to use website, a good level of information provided on the product. Product was dispatched and delivered promptly. Product was as described and well packaged to prevent damage in transit. Would shop here again.
19 June 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer:
Hello! Thank you very much for taking the time to share your shopping experience with us. We are very happy to know that you are satisfied with the ease of use of our website, the rich product information, and the fast shipping and delivery. It is especially encouraging to hear that you are satisfied with the product as described and the packaging is intact.
Your satisfaction is our greatest motivation. We will continue to work hard to ensure that we provide you and other customers with high-quality products and excellent service. It is our honor to serve you again and we look forward to your visit again in the future.
If you have any questions or need further assistance, please feel free to contact us. We are very happy to support you.
Thank you again for your trust and support!
I wish you a happy life!
Sincerely,
Salute!
hplaptopbattery.com.au team
Understandable product specification…
Understandable product specification and instruction for replacement.
5 June 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you for your feedback! We're pleased to hear that the product specifications and replacement instructions were clear and understandable. If you have any further questions or need additional assistance, please don't hesitate to contact us. We appreciate your support and look forward to serving you again!
Best regards,
hplaptopbattery Team
MSI Laptop battery
Easy process, with great communication.
Order was despatched quickly and arrived soon after.
The battery was exactly as described and fitted straight in.
Charged it up, let the laptop calibrate it and I was back in business.
Works perfectly.
20 March 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you very much for your affirmation and feedback on our products! We are so happy to hear that your purchasing experience was so smooth and that every step from placing your order to receiving your product to installation was easy and convenient for you. Knowing that your product is still running well after two months of use is the best proof of our quality.
We have always been committed to providing products and services that satisfy customers. Your satisfaction is our greatest motivation. We will continue to work hard to optimize products and improve services so that every customer can enjoy a relaxed and enjoyable shopping experience.
Thank you again for your support and trust. I wish you a happy life and all the best!
Sincerely,
hplaptopbattery Team
Good replacement for laptop battery
The website offered the most complete info to make my decision. The order arrived quickly and was well packed with tools to change over the battery. The model number was the same as the original but voltage differed a little. I had to jiggle the battery a little for the screw holes to align but otherwise the battery installed and charged up well. I tested to see if it keeps its charge and it was. Thanks!
23 May 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear Customer:
Hello!
We are deeply gratified to receive your favorable comments. We always strive to provide each customer with detailed, accurate information to help you make the best decision. Thank you for choosing our products and trusting our services.
We apologize for the fact that the battery model you mentioned is the same as the original but with a slightly different voltage. There may be slight differences in the parameters of each product, but we will try our best to ensure that these differences will not have any impact on your use. We are happy to hear that you have successfully installed and charged the battery, which is very reassuring to us.
Regarding the issue of screw hole alignment, we recommend that you pay more attention during subsequent installation processes to avoid a similar situation from happening again. At the same time, we will also communicate with our suppliers to ensure that we can provide more perfect products in the future.
Regarding battery durability, we understand you may need further testing. We recommend that you pay attention to changes in battery power during use and charge it in time when needed. If you encounter any problems during use or need further assistance, please feel free to contact us and we will be happy to serve you.
Finally, thank you again for your trust and support. We look forward to continuing to provide you with high-quality products and services in the future, and wish you a happy use!
Sincerely,
hplaptopbattery.com.au Team
Fast delivery
I ordered the battery online on the 14th May and it was delivered to me in Perth on the 20th May. What surprised me was the inclusion of the 2 small screwdrivers to help with the removal and insertion of the battery into my laptop.
Fantastic service.
20 May 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you very much for your support and recognition of us. We are very happy to hear that you are satisfied with our products and services, and thank you for your understanding and trust in us.
We are committed to providing customers with high-quality products and excellent services, and always put customer satisfaction first. Your affirmation is the biggest encouragement for our unremitting efforts, and we will continue to work hard to provide you with a better shopping experience.
If you need our products or services in the future, please feel free to contact us. We look forward to continuing to serve you and bring you more surprises and satisfaction.
Thank you again for your support and recognition.
Sincerely,
hplaptopbattery.com.au Team
Matched with laptop slot and running…
Matched with laptop slot and running perfectly.
15 May 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you very much for your support and recognition of us. We are very happy to hear that you are satisfied with our products and services, and thank you for your understanding and trust in us.
We are committed to providing customers with high-quality products and excellent services, and always put customer satisfaction first. Your affirmation is the biggest encouragement for our unremitting efforts, and we will continue to work hard to provide you with a better shopping experience.
If you need our products or services in the future, please feel free to contact us. We look forward to continuing to serve you and bring you more surprises and satisfaction.
Thank you again for your support and recognition.
Sincerely,
hplaptopbattery Team
Easy to purchase
Easy to purchase, quick delivery, easy to install. 2 months later it works just fine
10 May 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you very much for your affirmation and feedback on our products! We are so happy to hear that your purchasing experience was so smooth and that every step from placing your order to receiving your product to installation was easy and convenient for you. Knowing that your product is still running well after two months of use is the best proof of our quality.
We have always been committed to providing products and services that satisfy customers. Your satisfaction is our greatest motivation. We will continue to work hard to optimize products and improve services so that every customer can enjoy a relaxed and enjoyable shopping experience.
Thank you again for your support and trust. I wish you a happy life and all the best!
Sincerely,
hplaptopbattery Team
Service was great battery does not last…
Service was great but battery does not last long.
15 March 2024
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customers,
Thank you very much for your recognition of our services and thank you for sharing your feedback.
We're sorry to hear that the battery life didn't meet your expectations. We understand the importance of battery life to your product experience, and we will do our best to ensure that the product performance and experience you receive are the best possible.
In order to resolve the issue you are experiencing, we recommend that you check the following points:
1. How to use: Please confirm whether you are using the product correctly according to the recommendations in the instruction manual.
2. Charging habits: It is recommended that you adopt the correct charging method and try to avoid overcharging or discharging.
3. Environmental conditions: Certain environmental factors, such as too high or too low temperatures, may affect battery performance. Please try to avoid using the product at extreme temperatures.
4. Battery health: Battery life is also closely related to its health, please make sure to check the battery status regularly and perform necessary maintenance.
If you are still experiencing low battery life issues, we recommend that you contact our customer service team and we will be happy to assist you and find a solution.
Thank you again for your support and feedback. We look forward to solving your problems and improving your experience.
Sincerely,
hplaptopbattery.com.au Team
Excellent
Fast, good price, even included tools to open the case. Excellent service.
4 December 2023
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
hplaptopbattery.com.au Team
Battery arrived quite quickly
Battery arrived quite quickly. Install was relatively simple and seems to going ok now it's fully charged.
16 November 2023
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
hplaptopbattery.com.au Team
THEY AUTOGRAPH THEIR WORK WITH EXCELLENCE
From the time of purchase the whole experience has been wonderful. The way they packaged up my product was amazing. There were so many layers of protection which just indicates how committed they are to the clients.
14 November 2023
Unprompted review
Reply from HPLaptopBattery.com.au
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
hplaptopbattery.com.au Team
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