Hozah Reviews 655

I am utterly disgusted with the way Hozah handles their car parking system. Let this be a huge warning to anyone using it: do NOT rely on their camera system to pick up your car registration – even if it looks like it's working. I paid for my parking in good faith, but because the cameras failed to detect my car properly and I input a slightly incorrect reg (easy mistake with those tiny on-screen keyboards), I’ve now been hit with a £170 fine!

Yes, I paid. No, they don’t care. They’ve refused to acknowledge the payment because of the minor reg error, and now they’ve passed the fine on to collectors. I’m refusing to pay again out of principle – I will not pay twice for parking I already paid for!

The whole system is misleading, and there’s zero accountability. They’re happy to take your money and then still slap you with a fine. Customer service is useless – no help, no understanding, no resolution.

DO NOT trust their automatic systems. Manually check every detail or risk getting ripped off like I did. Absolutely appalling experience. Never again

Despite googling the parking situation at a shopping mall in Livingston, Scotland, and being informed that up to two hours was free, this company still issued me with a £100 fine for being there 34 minutes! If online info is incorrect or out of date, then that isn't the problem of the customer. Also ridiculous is the fact that they have no contact phone number and the neighbouring (better) car park are having to take all the bad reviews for this one, despite it being a totally different company. If they have signage in the actual car park then it must be tiny because I didn't see anything as I drove in. I just spoke to someone on the phone who sounded exasperated with all the complaints they get about this. Also, do a quick google of the Almondvale Retail Park Carpark, and read those reviews; every one has 1 star. These ones are clearly written by paid actors or bots. I will wait and see if my charge is removed, and then consider removing this review. Until then it will be staying here.

Hozah autopay will automatically take payments even when you haven't agreed to an extended use. I signed up for convenience in a single carpark, but they then took this as agreement to use their service for eternity. This resulted in a double charge at a carpark where a hotel had discounted carparking - there is no option for switching autopay off, or even a way of knowing that they are going to do this.

I parked in the Grosvenor car park for two nights and my bill was£15.09 which I think is very fair,only the second time I’ve used hozah,the last time over an year ago and it worked a treat,it just takes the headache out of paying and got my receipt two days later,a brilliant company,thank you again hozah.

Deliberately aim to rip people off by requiring you to pay within 10 minutes of arrival. No significant signage - in my view a deliberate ploy to secure fines rather than provide parking.

Absolutely Terrible. I parked at St Anne's Carpark in Newcastle which is clearly marked at £4.00 for all day Sunday. I was there for just over 1 hour and charged £15.10 becaue i was parked in the "incorrect zone"!! There is apparantly a seperate entrance and exit for the "hotel zone" parking - funny there has only ever been one way in and out. Then when I asked if I could have details of a complaints line or details to make a complaint I was told that they could not help with that query and I had to contact another email address.

Rubbish….site wouldn’t work properly so had to leave retail park after driving over especially for it🤬 why does everything have to internet based! Contactless and cash is perfectly acceptable!

I parked on the Grovsner carpark and couldn’t access the payment site in order to pay. Set up the autopay and again tried to pay when I left the carpark. I wasn’t sure if payment had been accepted so contacted Hozah via email, they responded quickly and after some help they managed to sort out my payment even though I was a day late. Extremely pleased with their response.

I visited Grosvenor Chester. 9.01.2025 SPA day with my wife. Parked and took ticket. Some time later paid for parking. £10. My wife's car is leased through Vauxhall. Therefore correspondence goes to them first and 3 weeks later we get it
In early February I got a PCN from UK Parking Admin Ltd. I tried to appeal on line but could not as already over 14 days so sent letter with evidence of payment bank statement etc. Some time later I got notice rejecting stating I needed to enter number plate correctly. ? At this stage as I was going to hospital for major surgery I decided to just pay the reduced penalty of £20 and sent it off. Original note amended as Hozah have stated the £20 has been accepted. Therefore final demand £100 cheque has been cancelled. Without the trust pilot avenue there was no other contact or interface possible. Appreciate greatly the response from Hozah below. Although my appeal was sent within 24 hours of receiving PCN from my lease firm. And included in envelope was copies of bank statement proving I paid car park fee. I will now have to recoup the £10 i paid for parking as this must be sitting in the ether. Just to clarify taking a parking ticket and paying ticket is not enough you must know your VRM for this car park. What % of people know their number plate. Less than 50% would be my guess.

I recently inadvertently paid twice for parking at Bournemouth University and Hozah speedily refunded me.Great service

Very convenient to use and very good customer service. They initially overcharge me but eventually refunded me the extra money.
Thank you

We regularly use Hozah at Hertfordshire university Sports Village. As members of HSV we have 2 hours free parking, but it is totally unnecessary and a little annoying to receive an email every time we use it. Also, the speed bumps are far too high especially on the entrance to the left and on the exit route.

No stress or messing about!
Easy no fuss!
Ankerside clocks you automatically so no need for parking apps and putting in card details which is more secure!
The best parking System ever!

Very easy to use, register your vehicle then you receive your parking fee discounted parking charges online. This is then paid automatically from your account.

It's just so easy on your busy work day. No need for change or visit to pay meter to pay. Just drive straight in and the rest is taken care of. Regular updates on when payments will be taken by email are helpful and keeps you on track. Stress free.

I had an account on autpay on a parking în city centre în our city, I parked a few days there and I paid through ringgo because I forget about this app and my account, and I receive an email that I have to pay, I explained the situation, I gave them proff of pay through another app and all sortează out în less than 10 mins, great service and I will use în the futcher.

A little awkward on setup but once running it's very easy, takes the stress away on if you've rembered to pay your parking, also they are very responsive if you have any queries regarding parking charges and will always offer refunds if you are overcharged for any reason.

I buy a monthly season ticket to park in Scarborough. It means I can come and go, using the car park as if it was my own. I just drive in, park, do my stuff in town then get in the car and drive away. Completely contactless, completely barrier-less. I've lost track of the number of people to whom I've recommended this as the ideal parking solution.

When I was running a short project last year, I suggested to all of the project team members that a one month season ticket would be the cheapest, easiest and safest way to park in town and they all did it. It made attracting talent to a town with quite obnoxious local authority parking charges much easier.

The only negative, and it's on me really, the car park closes at 6.30pm. If your car's in there, it's there until the morning. I've had my car trapped twice in two years and, whilst it's frustrating, it was a problem of my own making.

Easy to use, simple process for parking

Set up was quick and easy. Plus you get email receipts if any charge is incurred for you parking