Howden Insurance Reviews 

72,891
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 10,252 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and professional staff, noting that phone calls are answered promptly by real people who provide clear, practical advice without keeping callers waiting. Consumers also appreciate the highly competitive prices, personalized attention, and the smooth, straightforward renewal processes for various vehicle and home insurance policies, saving considerable time. However, some reviewers were not happy with unexpected price increases, occasional lack of replies to urgent queries, or difficulties in receiving requested policy documents through the post. A few people also mentioned that prices were occasionally higher than alternatives or that commission charges lacked flexibility.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their polite, attentive, and helpful... See more

Service

Clients share positive opinions on service, noting that staff members are courteous, helpful, and... See more

Customer service

Customers had positive experiences with customer service, appreciating the friendly, helpful, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and reasonable... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and uncomplicated process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with some sensible and pragmatic help while renewing the policy whilst also changing vehicle at the same time. Can always get through to human being and they will call back if... See more

Rated 5 out of 5 stars

Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted... See more

Rated 5 out of 5 stars

Great customer service means talking to real people. I switched from using an online insurance company to using Howden insurance brokers. The difference is amazing - for the same price, I get straight... See more

Rated 5 out of 5 stars

I would like to take this opportunity to thank the team at Howdens for sorting my Trike insurance. I can honestly say I would whole heartedly recommend their service and a special mention to Gary Youn... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(72,891)

9,977 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hiccup resolved

The staff found the best insurance for me. They had my details to hand. Although there was a hiccup over payment and we had to start again but it was dealt with in an efficient and friendly manner.

15 August 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Polite and professional staff. Always answer the phone (no hold the line and music). Always ring back when they say they will. Always willing to go the extra mile. A joy to use. Always a competitive price too.

10 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look