Howard Travel Reviews 

158
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thanks for a great recommendation for our summer holiday in Crete, Wayne. Really appreciate the service, as always. It was a fantastic week, notwithstanding the return delays caused by damage to Brist... See more

Company replied

Rated 5 out of 5 stars

Caught up in the hostilities on the way home from a Tigers, Temples and Taj Mahal Tour in India and Nepal. We had a scheduled 3 hour stop-over in Doha, however, we had to be evacuated from the airpor... See more

Company replied

Rated 5 out of 5 stars

Today I 'popped' in to Howard Travel in Trowbridge and was greeted by Lisa Bowman who had met me only briefly once before. She listened to my very vague requirements and found me a lovely cruise holid... See more

Rated 5 out of 5 stars

We have now recently booked two family holidays with Howard Travel, both times dealing with Gemma. The experience was by far better than booking online. Not only was the price better than online but... See more

Company replied

Company details

  1. Travel Agency

Written by the company

We are an award-winning independent travel agent based in Trowbridge, Wiltshire. Established in 1981, we use our wealth of experience and knowledge to create magical holidays for our guests.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(158)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Summer holiday in Crete

Thanks for a great recommendation for our summer holiday in Crete, Wayne. Really appreciate the service, as always. It was a fantastic week, notwithstanding the return delays caused by damage to Bristol airport’s runway.

1 August 2026
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thanks for the nice review, James, I'm glad you had a great time!

Rated 5 out of 5 stars

The week in Valletta

The week in Valletta, Malta was lovely, never long enough, but superb. Would highly recommend, easy access, plenty to see and do. Couldn't have asked for anything better, nothing is too much trouble. Have been so delighted with the past years with Howards Travel. Remaining optimistic that we should still have a few more ahead. I am so, so grateful, its been lovely that we have been able to pass on the worry of booking (I couldn't have done it) and ensuring the holiday goes without any hitches, look forward to the next one. Would never go anywhere else.

27 May 2026
Unprompted review
Howard Travel logo

Reply from Howard Travel

Hi Marianne, thank you for such a lovely review, we look forward to booking your next!

Rated 5 out of 5 stars

Booking with a human touch

We have now recently booked two family holidays with Howard Travel, both times dealing with Gemma. The experience was by far better than booking online. Not only was the price better than online but the perks and offers were also to the same if not better. With the personal touch of the little thing like booking our car parking for us, pre-booking seats and giving us some personal insight into excursions and must see options. Made the process a great experience.

16 March 2026
Unprompted review
Howard Travel logo

Reply from Howard Travel

Dear Michael, we're so glad you had such a great experience booking with Gemma here at Howard Travel, thank you for this lovely review.

Rated 5 out of 5 stars

Caught up in the hostilities in Doha - given exceptional support

Caught up in the hostilities on the way home from a Tigers, Temples and Taj Mahal Tour in India and Nepal. We had a scheduled 3 hour stop-over in Doha, however, we had to be evacuated from the airport and remained there for a week with missiles being aimed at Qatar from Iran. It was terrifying but Howards Manager Gemma Sparrow was over and above anything you expect. She worked tirelessly for us - exceptional!! She deserves a BIG bonus.

6 March 2026
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thank you so much for your kind words, Anne! It was our pleasure to help, and we’re really glad Gemma could support you during such a scary time. Knowing you were safe and back home gave us such peace of mind too.

Rated 5 out of 5 stars

Lapland experience

We have just returned from an amazing trip to Lapland hosted by the team from Howard Travel and it is an experience that will last long in the memory for all the right reasons. The trip itself was well organised and the team brilliant.
The holiday was full of magical moments (driving snowmobiles, husky sledges etc), but doing so in a snowy environment with people who were not afraid to laugh at doing stupid things like falling in deep snow for the fun of it. It was a holiday I would happily repeat.

19 February 2026
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thank you Alan, we're so glad you had an amazing time. It was great hosting you all.

Rated 5 out of 5 stars

If you're looking to book a family…

If you're looking to book a family holiday then simply, speak to Gemma at Howard Travel! I am probably one of the more difficult clients out there because I know what I want but I'm not sure what I want. I will spend hours searching google / trip advisor and get to the point of putting card details in to only then change my mind. Eventually I decided I needed a professional!

I was actually booking 2 holidays. One for 26 and one for 27. One was a land based resort option with specific requirements and the other a cruise with even more requirements! Obviously I wanted the best out there for the lowest cost :)

Gemma guided me through options, using both her experience of travelling along with research she carried out. She always updated me with different pieces of advice and managed to beat all the other online options when it came to price which tbh is quite the challenge! Even the rooms she found were better.

This was a flawless experience and I have now found my travel rep for life.

Thank you Gemma!

17 December 2025
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thank you for this fantastic review. We’re so glad Gemma could take the pressure off and help shape both of your holidays just the way you wanted. It’s lovely to hear her advice and research made everything simple. We really appreciate you choosing Howard Travel 😁

Rated 5 out of 5 stars

I highly recommend Howard Travel and…

I highly recommend Howard Travel and Gemma in particular was first class, I just booked 3 Holidays for next year and she was fantastic at sorting out all the details especially as what i wanted was fairly complictated, Gemma really took the stress away.

14 November 2025
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thank you so much for the lovely recommendation. We’re thrilled Gemma could make everything easy for you. Enjoy your holidays and thank you for choosing Howard Travel! ✈️

Rated 5 out of 5 stars

Today I went into Howard travel with…

Today I went into Howard travel with the possibility of booking a family holiday, I came out with the perfect family holiday booked!! I can’t thank Gemma enough!
What a lovely, kind, patient helpful lady indeed! Gemma can’t do enough for you and shows true passion for her job!
I would recommend Gemma 100% to find you the perfect holiday!!

14 July 2025
Unprompted review
Howard Travel logo

Reply from Howard Travel

Thank you so much for your lovely review! We’re thrilled to hear that Gemma helped you find the perfect family holiday!
Wishing you the most amazing holiday – we can’t wait to hear all about it when you’re back! ✈️☀️

Rated 5 out of 5 stars

Howard Travel are brilliant 👏

Howard Travel in Trowbridge always provide a first rate service. My wife and I booked our wedding package and honeymoon in Mauritius through Howard Travel. Wayne arranged all this for us and is always so very helpful and polite. Nothing is too much trouble for him. Even when we were away, the day before we married on the beach, I contacted Wayne to ensure payment details matched with the hotel. Wayne immediately sorted it and ensured our wedding day and honeymoon went brilliantly. Thank you Wayne and thanks to Kimara who helped us book our business class flights with Air Mauritius.

Howard Travel are always happy to help and provide excellent customer service. They offer a personalised approach which is welcoming and inviting.

We will 100% be booking our next trip through them.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

A great service.

Gemma was so patient and helpful. She explored all the possible options and then gave me a range of choices. She made sure I had all the information I needed and was even able to book our flights so that we were sat next to my daughter who had previously made a booking. We have used Howard Travel for several previous trips and we have always been extremely impressed by their professionalism.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Howard Travel

Wayne from Howard Travel really helped us out of a hole, after we missed our connecting flight in Bangkok due to a thunderstorm. He was extremely efficient & took all the stress away, by finding us alternative flights very quickly. We’re really grateful & highly recommend Howard Travel’s services.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

We had such fantastic service from…

We had such fantastic service from Becci today, she is incredibly informative and she listened to what we were looking for and had lots of suggestions. It's lovely to find that the person helping you actually knows what they are talking about. A rare thing in customer service these days.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

High End Knowledgeable Service

I had the pleasure of dealing with Wayne to book our trip to the Maldives. He was incredibly knowledgeable, took time to show us various different options, he filled us with confidence. I wouldn't hesitate to book another trip with him and would highly recommend him. He had a wealth of experience, a real rarity.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Howard Travel fabulous

Howard Travel, Lisa C and co, I asked you for a holiday of a lifetime for myself my son and my daughter. You came up with the Sea Breeze Beach House in Barbados. Well you certainly didn’t disappoint, it was absolutely beyond our expectations. You made our experience so easy. The accommodation, food and everything about it was fabulous. I cannot thank you enough, it will live in my heart forever

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Just back from my cruise on the Iona

Just back from my cruise on the Iona. Amazing week all because of the help received from Gemma at Howard Travel. We had excellent service from the time of booking, with everything explained throughout the process. Everything was was made that much simpler.
Great service, highly recommended.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great holiday travel agent to deal with.…

Just returned from Sicily after a great holiday in Naxos. Howard Travel sorted everything out for us and it was a holiday to remember. They advised us and booked us on the best holiday in the region we wanted to visit. Even precooked our fight seats. Wayne their representative was brilliant as all the staff from past experiences of Howard Travel. Would fully recommend this travel agent. And their prices are as good as on line with the personal touch thrown in.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

South Korea and Dubai holiday

My wife and I visited Howard Travel last year to book a 10 day holiday in Seoul, South Korea followed by a 4 day stop off in Dubai on the way back. We were assisted by Kimara who arranged our flights and hotels. She was very knowledgeable and supportive throughout the whole experience and her choice of hotels and their location provided us with an awesome experience. Would definitely recommend them

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I have used Howard travel many times

I have used Howard travel many times, Gemma and her team have always been more than helpful and going that extra mile to ensure we end up having a great holiday. I have used them for family holidays and holidays for just myself and my wife. They always make it clear about the small details, from airport parking, transfers, facilities in hotels, airports to travel from and options to suit your needs.
Even when we have been indecisive of where to go, Gemma will always look at plenty of different destinations to ensure again, we have an open choice of where to go using the life experiences her and her team have gained over the years.
Thanks to Gemma and the Team at Howard Travel.

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Book Special/Popular Rail Trips Early

Our Howard Travel Agent was very helpful and proactive which enabled us to secure our desired rail journeys in Australia at the times we wanted them in 2025. The Ghan Experience is so sought after, that cabins are booked up far in advance and we secured one of the last 2 available cabins for Darwin departure on 1st October 2025. thanks to swift action by Kimara.

23 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look