Absolutely worst website and biggest liars, the website showed " next day free delivery " and after almost 2 weeks of waiting still nothing. Dont recommend and i advice anyone to never ever use th... See more
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Wanted to buy an electric mountain bike a couple of days before xmas tried a few websites but could only deliver after xmas. ordered one at hoverboard pro before 2pm on the 18th dec and it arrived fr... See more
Fast and prompt delivery. Hoverboard with gokart attachment came separately, could come same day though, was only 1 day difference. The hoverboard and ground bit too close to each other, could be the... See more
Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped w... See more
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Company details
Written by the company
We bring you high quality hoverboard in the united kingdom with CE approved Charger, Uk based customer service, We also offer next day delivery to UK MAINLAND
Contact info
Manchester, Manchester, United Kingdom
- 01617060965
- service@hoverboardpro.co.uk
- hoverboardpro.co.uk
Hasn’t replied to negative reviews
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Best hoverboard company
I cannot recommend highly enough. Fantastic high quality product. My 9 year old daughter loves it. The customer service is excellent.
The Battery pack was as described…
The Battery pack was as described although it did not fit into the original plastic box (no matter) but now our 'Hummer' is alive again with a new, delighted owner. Delivery issue - not sure if HoverboardPro or DPD error hence I've knocked a star off!
My husband love the Kugoo g2 pro…
My husband love the Kugoo g2 pro electric scooter we bought last year June 2021. Thanks very much
Item arrived quick and fast.
Issues resolved under 24hours after…
Issues resolved under 24hours after complain. Very good products.
Good communucations
Called me back when they realised they had a missed call from me - impressive in this day of online sales. I spoke to them to clarify something then ordered online. The Hoverboard turned up 24hrs later and was as promised. My daughter loves it - was an xmas pressie.
It would be great if they supplied some protective tape for the vulnerable edges or at least had mentioned this as an option but otherwise, all good.
Had to chase up order as I waited…
Had to chase up order as I waited nearly 10 days for a 2-3 day delivery. After contact my order was re posted and git delivered on time. I don't think the original order I placed was ever posted

Reply from Hoverboardpro
Initial problem. Solved quickly.
Initially Hoverboard didn't work on arrival. Contacted customer service. Rapid reply and sent replacement battery free of charge. Working perfectly now. Whilst disappointed didn't work well at start, the customer service and rapid sorting of the issue was excellent. They were really good at sorting the issue so would recommend as genuinely good service in the end.
Lacking communication skills
I'm really unhappy with the service I have received. I ordered a battery on 30th Dec with a named day delivery of 31st Dec between 7am and 3pm. This didn't show up. I emailed them to enquire about my delivery and they apologized and said the pick up had been made early and my order was completed afterwards. I accepted this as it as new years eve. However, I have recontacted them on the 5th and 6th of January as I still haven't received it and they are not replying to emails. Better communication is needed as I am having to contact them to find out what is going on!!! I have no idea if I am likely to get my order.

Reply from Hoverboardpro
Fantastic service and a great product.
Fantastic service and a great product.
I had a couple of questions, the team were fantastic. I will definitely use them again.
Very quick response with any questions
Very quick response with any questions
Would use again
Lovely jobly
Lovely jobly, omg I love loveeeee ittttttt
Thank youuuuuuuuu
Stay blessed….
This my first time getting this and I’m…
This my first time getting this and I’m very impressed with its quality, I can’t wait until I get the other one that I ordered. Thank you.
Thank you so much
Thank you so much
I really love it,
It’s amazing
I can’t wait to get 2 more for Christmas for my sons ❤️❤️
Awful experience!!!!!
I initially ordered a hoverboard but this wasn't available so went for the same model but in a different design. I had spent time checking safety standards were met and a Samsung battery was used.
I then received the order in a bashed box, nothing to confirm what I had ordered, or documenting that safety standards had been met or a samsung battery used. Instructions may as well not been supplied as they don't make sense!
I have since went online to contact seller but the website has been suspended!!!!!

Reply from Hoverboardpro
My sons are happy,money well spent for…
My sons are happy,money well spent for their birthday gift.
Great price,well packaged and battery…
Great price,well packaged and battery last long. my son loves it
Still waiting for my returns slip
Still waiting for my returns slip, and hoover board doesn’t even work now. Please avoid this company.
Busy period!!!!
You haven’t even been in contact with me and now had to buy 2 new boards from a quality company, not like yourself.

Reply from Hoverboardpro
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